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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1138 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention that AppleCare+ provides great protection, peace of mind, and extends the warranty on their Apple devices. They appreciate the coverage for accidental damage and the convenience of free replacements. However, some customers find AppleCare+ to be expensive and the waiting time for replacements can be long.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,138 reviews
  • Rated 5 out of 5 stars

    Apple care with Bestbuy total membership

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AppleCare Protection Plan is included with my Best Buy Total membership, and I couldn’t be happier with the experience. I’ve had it for several years, and it truly provides peace of mind knowing my Apple devices are fully protected. The coverage is essentially the same as purchasing AppleCare directly from Apple, but with the added convenience of Best Buy’s excellent customer service. Whenever I’ve needed support, the process has been smooth and hassle-free—repairs are handled quickly, and the staff is always knowledgeable and helpful. It has definitely saved me both time and money over the years. I consider it one of the best and most reliable protection options available. For anyone who values their devices and wants worry-free coverage, this plan is absolutely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Valuable Perk of TotalTech and a Worthy Standalone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overview: AppleCare offers coverage for up to 24 months, providing security and support to Apple device users. It is a valuable asset, whether received as a complimentary perk with Best Buy's TotalTech subscription or purchased independently. Pros: Extended Peace of Mind: With AppleCare, your Apple devices are covered for up to 24 months, offering robust protection against unexpected damages or faults. Cost-Efficient with TotalTech: For Best Buy TotalTech subscribers, AppleCare is an invaluable perk, significantly offsetting the cost of TotalTech and enhancing the overall value of the subscription. Global Coverage: AppleCare provides global coverage, ensuring that your devices are protected wherever you go, offering convenience and support, regardless of your location. Worthwhile Standalone Investment: AppleCare remains a worthwhile standalone investment due to its low price and potential savings in repair or replacement costs, even without TotalTech. Personal Experience: Although I haven't utilized the warranty for any of my purchased products, the peace of mind that AppleCare provides is invaluable. The fact that it's offered as a complimentary perk with TotalTech enhances the overall value of my subscription. Recommendation: AppleCare is highly recommended, whether received as part of TotalTech or purchased independently. Its extended coverage, cost efficiency with TotalTech, and standalone value make it a valuable investment for Apple device users. Additional Thoughts: The flexibility of AppleCare, being both a complimentary perk with TotalTech and an affordable standalone option, provides users with choices that cater to their specific needs. The potential savings and peace of mind make it a compelling choice regardless of how it is obtained. Conclusion: AppleCare proves to be a versatile and valuable warranty option, offering extended peace of mind to Apple device users. Whether obtained as part of Best Buy TotalTech or as a standalone investment, its low cost and comprehensive coverage make it a smart choice for safeguarding your technology investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    24 months Apple Care Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ has been absolutely worth it. Over the past 24 months, I’ve received fast, professional, and hassle-free service every time I needed help. Repairs and replacements were handled smoothly, with excellent customer support and no surprises. It’s great knowing my device is fully protected — from cracked screens to battery issues — and always repaired with genuine Apple parts. AppleCare+ gives real peace of mind and is well worth the investment. ⭐ Highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Protection!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare's up to 24-month plan provides reliable and comprehensive coverage for Apple products. It offers peace of mind with excellent customer service and expert technical support. The extended warranty covers hardware repairs and accidental damage, which is a significant advantage. However, the cost may be a consideration for some. Overall, it's a valuable investment for protecting Apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Happy to have it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all my devices insured with Apple Car, so I can feel confident wherever I go, without the fear of losing it or having it stolen, because if that were to happen, Apple Care will send you your replacement in a short time. happy to have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get apple care It is worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of Mind for All Your Apple Gear I don’t usually go for extended warranties, but AppleCare has completely changed my mind. Whether it’s a MacBook, iPad, or Apple Watch, having that extra layer of protection just makes sense — especially when you're investing in high-end tech. A few months after buying my MacBook, I ran into an issue with the keyboard. AppleCare handled it quickly, professionally, and at no extra cost. The whole process was smooth and hassle-free — exactly what you'd hope for when something goes wrong. What really stands out is how comprehensive the coverage is. From accidental damage to tech support, AppleCare gives you access to real help from people who actually know the products inside and out. You can walk into an Apple Store, call, or even chat online — it’s all fast and easy. Honestly, the peace of mind alone is worth it. With AppleCare, I know I’m covered — and that lets me enjoy my devices without stress. If you're picking up any Apple product, I highly recommend adding AppleCare. It’s one of those things you hope you never need — but you’ll be so glad you have it if you do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Warranty

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal for my apple product. Gives you peace of mind when you need a repair or exchange.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I were you, I would recommend getting AppleCare+ in most cases for devices like MacBooks, iPhones, iPads, especially if they are key tools in your daily work. The cost of AppleCare+ tends to pay off by reducing the financial risk of accidents or hardware failures, plus the support benefits are useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say this is very helpful when you’re like me and have some technical issues they answer all questions and assist you the best they can.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple care plus

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best insurance to ease your mind the 24 month warranty is the best so you don’t half to worry if your product breaks and having to pay full price for a new product if it breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente AirPods bought a second pair for work comfortable and easy to connect from work and personal phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AppleCare is a must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending on your clumsiness or just outright bad luck this is a must have, as it ensures pretty much everything and anything that could happen to your device. Highly recommend you purchase this alongside your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Apple care, Protection

    Rated 5 out of 5 stars

    24-month Protection is a free gift Total tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    24-month Protection is a free gift Total tech for only $$ 199.00 a year. Win!! Win!!!! There so many other free gifts with the total tech protection that it pays for itself. But 2 years FREE of Apple care

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I snagged AppleCare for my new Apple gadget and, let me tell you, it's like having a tech-savvy guardian angel for your device. No more wincing when it slips off the couch or the dread of a wonky screen – this plan has you covered. The staff at Best Buy made getting it a breeze, and the peace of mind knowing any mishaps are just a quick fix away? Priceless. Whether it's the genius bar or a call away, help is always there. It's like buying comfort, and who doesn't want that? Five stars, because hey, life happens, and AppleCare's got my back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

     care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caring for your iPhone 15 Pro Max and AirPods is essential to ensure their longevity and optimal performance, preserving these technological marvels for years to come. Firstly, protecting your iPhone 15 Pro Max involves using a high-quality case and screen protector. A durable case shields the device from accidental drops and scratches, while a screen protector adds an extra layer of defense against damage to the display. Regularly cleaning the phone with a soft, microfiber cloth helps maintain its pristine appearance and prevents dirt buildup in ports and crevices. Additionally, preserving the battery life of your iPhone involves a few key practices. Avoid exposing the device to extreme temperatures, as both excessive heat and cold can negatively impact battery performance. It's also advisable to avoid overcharging the phone, as keeping it constantly plugged in can diminish battery health over time. Apple's recommended battery practices, such as avoiding extreme temperatures and optimizing settings, can help extend the device's battery life. Similarly, taking care of your AirPods involves proper storage and cleaning. Storing them in their case when not in use not only protects them from physical damage but also ensures they remain charged and ready for use. Cleaning the earbuds and case regularly with a soft, dry cloth helps maintain their appearance and prevents debris buildup. It's crucial to avoid exposing AirPods to moisture or liquid, as this can damage the internal components. Additionally, regularly checking for debris or earwax in the speaker meshes and removing it gently with a clean, dry, soft-bristled brush or cloth can help maintain audio quality. Regular software updates are essential for both the iPhone 15 Pro Max and AirPods. These updates often include bug fixes, security enhancements, and performance improvements, ensuring the devices operate smoothly and securely. Ultimately, caring for your iPhone 15 Pro Max and AirPods involves a combination of protective measures, regular maintenance, and following manufacturer guidelines. By implementing these practices, you can maximize the lifespan and performance of these exceptional Apple products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Care+ definitely puts ease of mind

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it because if something happens to any of my products, Apple is always happy to help. There's been times where I broke something and they covered it without me having to go through a ton of hoops. Quick, easy, and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Broken phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Apple Pay year after year and my phone stopped working I took it to the Apple Store and because I have apple care I was given a new phone I just had to pay the deductible

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Warranty

    Rated 5 out of 5 stars

    Great protection to have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for your apple equipment! Wouldnt buy anything without it so i remain protected from defects or damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second review I've wrote all my devices are under warranty and I can live free of panic.

    I would recommend this to a friend
  • Pros mentioned:
    Great, Warranty

    Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good warranty plan. Always recommend to others

    I would recommend this to a friend