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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1498 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the video quality, ease of use, and battery life of the Essential Wi-Fi Smart Video Doorbell. Many also found installation straightforward and motion detection reliable, with positive feedback on night vision capabilities. However, some users experienced connectivity issues and noted occasional delays in response time. A few comments also mentioned the size of the wireless version and some difficulties with the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,498 reviews
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    All eyes on you!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most epic purchase ever!!! Clear videos, great zoom and awesome features on the app! Gives us comfort to know while we're out of town. I can still check in on the house on all cameras. The battery life is pretty rad so far, they've only had to be charged once in 2-3 months but mainly because we have a dog door , mamy animals and alot of guests! Haha! I love that I can talk to my animals and peeps thru the app while that are at my house and they can communicate back to me as well!!! All in all I am impressed! I have and will continue to gloat about these especially for the price that I paid for all of them! Furthermore the fact that they work without requiring a hub!!! WOOOOOOOOO!!!!!! THANX ARLO AND BEST BUY, YOU GUYZ ROCK!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Great budget doorbell camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this camera up and running for 3-4 months and love it. Set up is easy, battery lasts for 3 weeks with plentiful notifications daily and me dropping in to see whats going on alot to. I highly recommend this for a family on a budget that what to keep in the know around their house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have any complaints about my Arlo! Super easy to set up and hang (I used command Velcro instead of the screws that came with it, bc I’m in an apartment). It has variety of settings to personalize your experience. It recognizes animals, people, and packages. When someone rings the doorbell, it also calls your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Doorbell

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seen someone with this camera, and was intrigued. I am very picky on style and quality. I’m personally not a fan of the hype with ring cameras, but google nest cameras are also cute. I do not like how vivint isn’t easily accessible to just shop for their products. Vivint reviews were also far too many stating they’re terrible to get in contact with. I settled for the Arlo, and it’s been a little over three months. I also bought the indoor essential camera to add coverage, to my momentum indoor camera since I can’t find that brand anymore. These two brands have me sold, especially with their apps, video and sound qualities. I love it and I’m about to purchase two more doorbell cameras as birthday gifts for family. I will be looking to get there entire camera system in the future for new residence properties as long as things stay good with this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Best video doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic purchase. Very happy with quality and ease of use. Much better than Ring and a few others we tried in the past

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Happier Camper

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is absolutely amazing, I can see and hear clearly if anyone comes feet within my front porch. I can also answer the doorbell service from anywhere while speaking to my visitor as if I am home. Yep, this means it syncs to your smart device. When some one pushes your doorbell, your phone will automatically ring, If you choose not to answer or miss a call, the visitor has the option of leaving you an actual video voicemail. I am truly a happy camper, because of Arlo I feel safe.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I see is that the video quality seems a little fuzzy. Other than that it was a breeze to set it up and mount and I haven't had any issues with it. It has great motion detection as I have had multiple motion detection notifications when I wake in the morning from a cat that has been lurking around my house in the middle of the night.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Good alternative to Ring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it last longer than the wired version. Picture quality is exceptional, battery life will need to evaluated over time. Cold weather seems to reduce battery life substantially. Requires subscription for cliud storage.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great quality videos and easy setup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our original Arlo doorbell w/o a camera and this one is MUCH BETTER! The clarity of the videos and ease of setup were a pleasant surprise. We also purchased this one after buying the 2nd generation, but it was not compatible with our Arlo 2 cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mad I waited. Happy I got Arlo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking at and considering video doorbells for a few years now. I waited on the whole smart home thing for a few reasons. Anyway, I had been considering a Ring for a while, but the features and price for Arlo were so much better. I love the 180° view on the doorbell and it’s great to be able to designate activity zones so that I’m not getting a ton of unnecessary notifications. I snagged it at a great price too. Happy that I waited. Thanks Arlo!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome and easy to install I been a Arlo fan for 6 years I’m happy with the wireless cameras and now with the doorbell

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ring camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very clear good battery life great price. Recommend and great customer services

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo doorbell

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this 6-7 months ago. Battery life is still at 70%. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Arlo Doorbell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good video quality, easy installation, and even better features. You will receive a call when the door bell is pressed, you can easily communicate with the individual thru the built-in microphone. Records even before the doorbell is pressed.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing views with this camera and cool ring. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it just had a two second delay but other then that the image is great and then battery life is perfect. Definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Motion detection, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Video Doorbell

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full Disclosure: I received this product through Best Buy’s Tech Insider Network in exchange for an honest evaluation and an unbiased review. My family has wanted a video doorbell for several years and we're thrilled to finally get one. However, during installation and setup for this doorbell and its associated mobile phone apps I was immediately disquieted to read that my smartphone must be connected to my home's Wi-Fi using the same 2.4GHz channel that the doorbell uses to connect to my home's Wi-Fi. I was suspicious that this was not possible. I checked my Galaxy S20 and my daughter's iPhone 11 and there is simply no way to specify or force either phone to connect to just the home Wi-Fi's 2.4GHz channel or for that matter its 5GHz channel. There's just no distinction anymore. This derailed my setup for several hours while I researched this issue. What I discovered was that it's been many years since we had to setup a router's Wi-Fi with separate SSIDs for each frequency channel (e.g. SMITH24 and SMITH50). As router software got smarter, the need for this distinction quietly went away leaving us to have just one SSID like SMITH. I truly never even noticed. Now, when we buy and setup a new phone we select our Wi-Fi SSID name SMITH, enter the passphrase, then the phone connects and we never have to concern ourselves with it again. That's progress and that's as it should be. Finally, on my router manufacturer's website I found a tech support article that basically stated that when faced with this situation, just plow forward with the installation and in most cases everything will be fine. It stated that my router system will take care of the inner workings to make sure the legacy device (i.e. doorbell) will be able to communicate with my smartphone no matter how it connects to the Wi-Fi. And it did. I would recommend that Arlo expand their explanation of this topic in their installation instructions. It would've prevented me some consternation. Because of the December cold weather I took the easy route and installed the Arlo video doorbell with an exterior-grade, double-sided, mounting tape. Next spring, I will wire the Arlo doorbell in place of my existing wired doorbell button. This will eliminate the need to remove, recharge, and reinstall the doorbell battery. When wired into your existing 24vdc doorbell system, the Arlo battery is constantly charging and doesn't have to be removed for recharging. Also, when wired, the Arlo doorbell button will ring your existing wired doorbell chime in addition to notifying your smartphone. On your smartphone a push of the Arlo doorbell button results in an instant, incoming call to your phone. You then accept or decline the notification. We installed the Arlo app on two Android phones and two iPhones. So far we're loving it. I didn't receive the doorbell until a couple days before Christmas so we haven't had many deliveries since installing it. Did have two Fedex deliveries where the delivery guy rang the doorbell, but left immediately. It's nice to see our postal mail when its being delivered to the porch mailbox, but there's normally no need for our carrier to ring the bell. With no visitors due to the pandemic, the only conversations we've had through the doorbell have been with our 9-year old granddaughter who likes to talk with someone when she takes her dog out on a leash. With those exchanges the audio is very clear and plenty loud if you don't lower the volume. Both the camera's daylight vision and night vision are excellent (see my day/night images). Motion detection even triggers on a 12 pound dog heading out the door. Reviewing captured videos in the Arlo Cloud through the phone apps and on my desktop PC are pretty straightforward. Downloading a video from the Cloud and saving it just takes a couple clicks. It's all very easy. I included a screenshot from the Arlo Cloud of a typical day's collection of videos taken at our front door. I wish we could've received this video doorbell a few weeks earlier as two Christmas boxes whose tracking show as being delivered at the same time, never arrived. Don't know if we have "porch pirates" in the area or a mis-delivery to a dishonest neighbor. Lord knows we've carried enough mis-delivered boxes to our neighbors over the years. So we're thinking its a porch pirate as it was just a couple weeks before Christmas. The round, fisheye-style lens gives the camera a wide field of view that covers my entire 100' front yard from the driveway on the south to the neighbor's yard on the north. This morning, I found a cool use for it when, without leaving my warm bed, I was able to use my phone to view the doorbell in live video mode to verify my son-in-law put the trash carts out to the curb as he left for work. Confident he didn't forget, I got an extra 30 minutes sleep. Being retired is pretty nice. I also like to use the doorbell's live camera mode to watch the other dog when she's let out front with no leash. Beats having a bitter north wind blowing in my face when peering out a partially opened front door to keep an eye on her. This doorbell has many features and some we haven't had the opportunity to use yet since we've only had it less than a week. Over time we will. But, the basics we have used and all work very well. Both the Android app and the iPhone app are quality software and once installed none of us have encountered any problems. It's what we in the software development world call "mature software". Meaning all the bugs and kinks have been worked out. In summary, I would like to see Arlo clarify the installation documentation issue I mentioned earlier. But even with that hiccup, I can enthusiastically recommend this Arlo Video Doorbell to anyone looking for a good quality video doorbell. So go ahead and get it because you won't be disappointed in any way. As a further endorsement, I've already decided to buy one for my daughter who lives in another state and has had problems with deliveries.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted to have replace our old doorbell with a new one that has a camera. We finally bought this and the Arlo essential cameras after postponing for 2yrs. This had good reviews overall without breaking the bank. I’m a woman and not technical, but I was able to replace our wired doorbell with our new Arlo doorbell and the 3 security cameras around the house by just following the instructions. We don’t need to go to the door to see who’s there. It just makes life more convenient and secure. Overall it’s a Great product, so easy to setup, and we are so pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great to enhance security/provide doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera with a wide view and easy to setup. I haven’t tried some of the advanced features but it functions great at providing visibility to the garage side of our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was super cool that a phone call comes through on my phone when someone rings the doorbell. I didn’t know that was a feature when I bought it.

    I would recommend this to a friend
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