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Rating 4.3 out of 5 stars with 5403 reviews

87%would recommend to a friend.

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  • Rating 4 out of 5 stars with 1 review

    One of the better home systems available

    Posted .
    Pros mentioned:
    Ease of use, For home use, Safety

    When I received this wireless camera system and began unboxing, my initial impression was good. Attractive styling and the base unit was a bit smaller than I expected based on the photos I had seen. It can be placed just about anywhere with it’s small footprint and contemporary styling. After unpacking all parts I feel a second AC adapter or charging block would be a welcome addition. More about that later. Both batteries ship fully charged so you can plug in the base station, run through the setup and begin using the system in about 15-30 minutes. The Arlo app, downloadable from the AppStore is well designed and makes setup quick and easy. This was a pleasant surprise due to my less than exemplary experience with previous router setup apps from Netgear. There are four aspects that I feel warrant significant improvement: First is the Web interface. Overall, the interface is well laid out and easy to navigate. The features available on the free plan are sufficient for just about everyones needs. But the Achilles heel is that fact that they are still using flash to display the videos. FLASH IS DEAD folks! Even Adobe says so. I don’t typically have it installed since it has a long history of issues with stability and security. Ironic for a security camera interface?!?! Fortunately, I am able to fire up Chrome and use the site. But this is a serious negative in my book. Second, the alert siren is only on the base. Sure, if you want to be alerted to an intruder detected where one of the cameras are placed this will do the job. But other systems have the ability to alarm at the camera site. I feel that this would be a better way of attempting to scare off would-be criminals from the premises. Third, as with other systems that I have tried, the app on iOS will drain your battery very quickly. There must be a way to refine the code so that it’s not so power hungry. This is the downfall of other wireless cam systems that I have tried so the Arlo is not unusual in this regard, but it is irritating. I don’t see why I can stream HD videos on my phone for hours, but can only stream on these cams for minutes. Fourth and finally, the seals on the charge ports of the cameras do not fit well. They are flimsy and on one camera will not stay in at all. This likely won’t have too much affect on my usage as they will be mounted under the eve of my home and not directly exposed to the rain/snow but if your installation is different you will want to consider this in your selection. Now for all the things that I like: Video quality is far better than other cams I have tried. There is much less of the fisheye effect and video is sharp and smooth. The motion detection works very well and is not an add on service as with their competitors. Their low light performance is above average, but you must consider your installation. In night mode, if you are trying to use it through a window, you will get a bright reflection in your image from the infrared lighting that is projected by the camera. But this is the nature of the beast, not a flaw with the camera design at all. Just consider your placement and plan before you buy. For monitoring indoor rooms or outside of your home at night, it would be a challenge to find a better cam system. The mounts are simple and easy to install. They use a magnetic ball joint connection with the camera which should allow you all the range of aiming that you need. The magnets are quite strong and I’m not at all worried about the wind ripping them off; and I live in a part of Illinois where we routinely experience 40-60 mph sustained winds. I’m in the Mt. Washington of Illinois! But with any cam that uses a magnetic mount, you have to consider carefully the placement. You not only need to choose a location that will give you a clear view of the area you wish to monitor; but you have to consider access to the cams. You have to balance your ease of access when you have to retrieve the cams to swap or charge the batteries, while still having them located out of easy reach for thieves. In my situation one will be mounted outside of a second story bedroom window. I can reach out and grab the cam easily, but it’s high enough off the ground that no one else has access without an extension ladder. But for the front of the house I will have to mount it over the garage which will required ME getting on a ladder. With an expected battery life of around 6 months this isn’t a huge deal and I may choose to just run power to the zone and keep the cam powered with electric. (which means that I’ll have to buy a second charger to charge the other cam) Barring my aversion to Flash, the web interface is so very good. You are able to adjust all of the settings just as you can with the app, view your library of events, view live streams from the cams and take snapshots. Any of the videos or stills can then be easily downloaded as mp4’s for video and jpg’s for stills. Good to see them using industry standards for compatibility. You can setup the cams to record with motion detection and more precisely with “activity zones” which I found to be much better than other systems. They will detect motion just about anywhere in the frame including the far edges. Alternately, you can set them to record at specific times. Oddly though, you must use the app and not the web interface to set recording based on geofencing. But even with this restriction, it’s a neat feature to have. Another HUGE plus with the Arlo system over competitors, is that in the “free” account you can store up to SEVEN days of events without incurring additional charges. If you are familiar with Amazon Alexa, IFTTT, SmartThings then you will be happy to know that this systems supports their use as well. But not even a mention of HomeKit. I hope that this will be an addition through an update in the future. The two-way audio is remarkably average. But you shouldn’t expect high fidelity from a speaker that small. It’s good enough for you to notify someone in the cams range and understand their response. The base station also provides a feature that most others don’t. USB ports for connecting external storage devices. You can connect a flash drive or hard drive to provide local storage of events so you wouldn’t even need to use the cloud based storage if you didn’t want to. But if you’re buying a system like this, one of the outstanding features is the remote access and storage. There are also a line of compatible accessories that are offered for the Arlo system. Several different types of mounts, solar chargers, spare batteries, charging stations (which I think should be included also—hint: netgear) and black or cams skins for making the cams less obvious. Summary: It is my opinion that the Arlo Pro 2 is one of the best, if not THE best, wireless home security camera systems available. I have tried a couple others but this one is definitely a keeper. Excellent video quality, low light quality, motion triggered events and user interface bring it out on top. With a few refinements they could easily change my review to a 5 star across the board! The price is a little higher than competitors, but the difference in performance and included storage helps to justify the cost and increase the overall value.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Arlo Pro stands out above the rest

    Posted .
    Pros mentioned:
    Ease of use, For home use, Safety
    Cons mentioned:
    Loud

    I’ve used the Arlo Pro 2 camera setup for the last 7-10 days and I can definitely say that The Arlo Pro is a great home security camera unit. I’ve used various other network connected security and motion cameras from a few different brands, and the Arlo Pro stacks up nicely with them. While the Arlo does suffer from some of the same annoyances as some of their competitors, the Arlo Pro is an amazing product. Cameras: My Arlo Pro came with (2) HD motion cameras and a magnetic wall mount for each. The cameras are a perfect size, not too large and feel very solidly built, lots of quality in the build. The cameras run on new rechargeable batteries, that depending on your frequency of use of Live video or motion capture, should last a very long time. Over my use of them for the last 10 days, the battery meter is still showing full, and that is with a mix of lots of motion detection and live mode viewing for this review. They can also be powered by a micro USB cable. You get one cable in the box, but if you want to use your own, be careful as the opening for the micro USB port on the back of the camera is very narrow. The supplied cable worked fine, but all of my other cables in my home did not, as the cable connection end was too wide. The powered connection is great if you want to use the cameras indoors, but since the cameras are weatherproof, it doesn’t make sense to power them outside, since having a micro USB cable plugged in will expose the inside of the camera to the elements. Plus, who really wants to run micro USB cables outside? Base Station: The Arlo Pro cameras connect to a base station. You connect the base station to your network via Ethernet and then sync the cameras to the base station. Now other cameras in this space generally connect directly to your network via Wi-Fi, so having a base station needing an Ethernet connection could seem like a negative, but I don’t think it is. In fact, I think it’s a positive, because compared with my other Wi-Fi only enabled smart cameras, the Arlo Pro seems to have the strongest connection and the least amount of lag time getting in and out of the videos. It almost seems that having the base station connect to the cameras directly improves the overall strength of the system, which is a huge plus for me. Definitely seems much quick to respond compared to other cameras I’ve used that were Wi-Fi only. I was able to get the whole system up and running in under 5 mins. Everything connected automatically and was simply to follow using the app. I did have one hiccup trying to connect my second camera, at first it did not recognize it. I closed and restarted the app and ran the sync camera tool again, and it was successful. The base station even has a built in siren if you want to use it as a quasi-home security system. if you see something that you don’t like on your video, and want to enable the siren, just push a button in the app. I will say, the siren is LOUD. It’s louder than my actual home security system alarms. And the base station gives simple to see LED light confirmations of network activity and cameras connected. The footprint is also very small which is nice, so sitting next to the router doesn’t take up that much more space. Video Quality: The video from the Arlo Pro is very nice. HD 1080p is what the cameras are rated and you can either keep them set there or drop the resolution down if you want, to 720p or 480p if you want to try and stretch the battery life. The video quality of both motion captures and live view recording is very very nice. Clean and clear and full of color. I never really noticed any lag or stuttering or any pixilation. The video is clear and smooth. The night vision clarity is also very very good. Stacked up against other cameras I’ve used, the Arlo Pro ranks up at the top in terms of the video quality, I was very impressed. You also want to make sure you have enough internet connection for the cameras as well. Have at least 2Mbps of upload speed headroom to use just for the cameras if you want to make sure the connection and video quality is good. Since they are network connected, task the network and your video is going to suffer. Motion Capture and Live View: I was very impressed with the motion capture of the Arlo Pro. Motion detected immediately fires off a ping to my smartphone and once you view the clips, the camera doesn’t hesitate to start recording, even when the motion was fast moving. This was the #1 complaint I’ve had with other motion detection cameras, that by the time I got the ping to check the camera, and when the camera started recording, the motion event was already over or I was looking at the back of someone walking away, etc. The Arlo Pro does not have that problem. It begins recoding immediately and you don’t miss a thing. The ping of the notification to the app is also very fast, allowing you to see the motion going on and make decisions or use the two way talk feature to communicate with whoever is on the other end of the camera. Going in to Live View is also very fast. Live View is a huge advantage, for when you want to proactively see what’s happening and record longer manual videos. The Arlo Pro shines in both areas here. I will say though, one issue I have was with the sensitivity of the motion capture. I was struggling to find a sweet spot to where I only got the notifications of motion I wanted, not blowing leaves or tree branch, or nothing at all because it was set too low. I was either getting slammed with notifications on some days, and not getting any on others. Something hopefully Netgear will improve upon. You can also set up Zones if the camera is powered by a cable, which helps greatly, really only notifying you of motion is a manually created zone, but not ideal for outdoors. Arlo Pro APP: The app is laid out very nicely. The app gives you three sections – Mode, Devices and Library. In the Mode section, this is where you can tell your Arlo Pro system what logic to use when capturing video. You have the options of Armed (motion is captured), Disarmed (no motion is captured but Live View is available), Schedule (where you can tell the Arlo Pro to record on certain dates/times), and Geofencing (where the Arlo Pro will respond to an Armed mode when your smartphone is outside the geofence area and the system sees you as “away”). These all work very well. The geofencing mode is my favorite. If I’m home, I tend to not want all my notifications coming to me, but once I leave, the system knows to kick over to Armed and start checking for motion capture, all without me having to go in and switch it myself. Love it. The Devices section shows you a dashboard of your connected cameras. You see the last image that the camera recorded and the timestamp, and you have the LIVE button right there to go into each camera in Live View. From here you also have all the settings for each camera, the connection status, the battery status and how many motion events the camera has recorded. The Library section is where the app stores all of your recorded events. You see a running account of all the videos recorded, and have the option to view them and also favorite, share, download or delete. All in all the Arlo Pro is a wonderful system for helping secure your home and give you piece of mind.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Awesome & High-Performance Security System.

    Posted .
    Pros mentioned:
    Ease of use, Safety, Set up
    Cons mentioned:
    Loud

    ======= Summary ======= The Arlo Pro 2 is a feature-packed & well-balanced security system. It has very good image and audio quality, setup is super easy and fast, camera control through the App and Website are superior and superb, and the connection is rock-solid. Free 7-Days of Cloud Storage is absolutely great and appreciated. ======= Design ======= I'm a fan of the Arlo Pro 2 system's design. I love the white and black color theme which matches my interior and furniture very well. The cameras are modern-looking and cool. The cameras are very easy to assemble as well. Press the button on the back-side of the unit to pop open the battery housing and simply insert the battery (which came fully charged out of the box). On the back of each camera, there is a flap that protects the charging port. Should one desire to, you can also power the cameras with wired charging so you don't have to remember to charge the battery later. Choosing to power the cameras via a wire opens up additional camera features such as the "3-Second Look Back" option and the "24/7 CVR" continuous recording option. When the cameras are run on battery power, it will only record during Sound & Motion trigger events. The Base Station, which is connected to your home router, also offer options for connecting your own USB drives for local storage. If the included wall mounts are not flexible enough for your security and usage needs, Arlo offers lots of different accessories such as an outdoor mount, a solar panel, a charging station, table & ceiling mounts, additional wall mounts (2 of these are included in the package), and different color skins to change the look of the Arlo camera units. Speaking of the included wall mounts, those are really cool~! The wall mount themselves are screwed onto a wall but the Arlo cameras connect to the wall mounts via magnetic force, which is very strong and powerful. I found this magnetic mounting system to be very elegant and nifty. This nice and thoughtful ecosystem that Arlo has created provides users with great flexibility and convenience. ======= Setup & Connectivity ======= Everything about the setup process is very simple and easy. Once the Base Station has been connected to the router and has been powered on, it is a simple matter to press the Sync button on both the Base Station and each of the Cameras to get them synced (cameras must be synced one at a time). Once synced, the "Arlo" app from the app store is used to connect and control the Arlo Pro 2 security system. One can also go to the Arlo website on a PC to view and control the cameras as well. The Arlo app walks you through the account creation & setup process in a easy-to-understand manner. Firmware updates are handled inside the App and additional cameras can be added from here as well. I rate the Setup process a 10/10 for being so simple, fast, and for proceeding without a hitch. ======= App & Website Options & Performance ======= Both the Arlo app and the Arlo website are fantastic~! The layout is very clean, intuitive, simple, and very easy to find the functions and settings you want. Both the App and Website are very reliable as well. The Live Feeds came through without any visual or audio distortitions and the connections remained speedy and responsive to my commands and inputs. In the "Devices" tab of the app, one can view the Live Feed from both cameras at the same time. Each camera can be separately controlled & one can do many things to it - pause the video feed, record video, take a picture snapshot, adjust camera brightness, perform a 2-way walkie-talkie-like communication via the loud speaker, mute the camera audio, and view the feed in Full Screen. Through expressive & clear icons, the App also tells you if sound & motion detection is turned on or not, what the Wifi signal quality is, the battery level, whether an external storage device has been connected, and how many security events have been detected. In the "Mode" tab of the app, you can select from 4 different preset security settings - Armed (Motion & Audio detection + Notifications), Disarmed (no detections), Schedule (activate Motion & Audio detection only on certain days and certain times of your choice), and Geofencing (trigger Motion & Audio detection when you're away from Home & turn them off when you come Home). One can also create a Custom Mode to your liking. In the "Libray" tab, you can view all the saved videos from the Motion & Audio triggered events (last 7 days of security event videos are stored for free courtesy of Arlo Cloud). Even with hundreds of video clips available to sort through, the App performed very smoothly and fast on my Samsung Galaxy S8+. Video quality and playback performance were excellent. Each clip that has been saved can be Favorited, Shared, Donated (sent to Arlo for R&D purposes), Downloaded, or Deleted. From the Settings screen, one can rename the Base Station and each of the cameras. Additional cameras can be added & firmware updates are done here as well. Other things you can do include changing your Arlo subscription model, buying add-ons and accessories, setting up Fingerprint access, and managing how notifications are delivered (sound, vibrate, LED light). All in all, the Arlo App and Website are powerful tools that are also very easy and intuitive to use. A definite 10 out of 10 experience. ======= Performance ======= Both cameras performed brilliantly during use under all conditions (low light, night vision, natural sunlight, overcast & gloomy). The 1080P video quality is sharp and vibrant. The incoming audio quality is very good with no static or other distortions. The 2-way speaker is nice and loud and the other party had no trouble hearing me or understanding me. Everything just works and works very well. Another 10 out of 10. ======= So, is it any good? Is is a good buy? ======= Most definitely~!! I've tried & experienced four different security systems under $500 from different vendors so far and the Arlo Pro 2 security system is hands-down the BEST one I've used so far. Its video & audio quality and performance are great, setup is easy and connections reliable, 7 days of free Cloud storage is awesome, and the App and Website experience is supremely smooth and performant. I highly recommend the Arlo Pro 2~!!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Fast set up, user friendly.

    Posted .
    Pros mentioned:
    Ease of use, For home use, Safety
    Cons mentioned:
    Loud

    Looking for a good home monitor system? Well then the Arlo pro may be right up your alley. Lets find out if this is the right fit for you and what exactly you can hope to receive. First off the one thing i want to get across is that this is a home monitoring system and not a actual security system. At least as of this review the subscription plans basically only include cloud service and will not dispatch or call any type of service for you in the event of an emergency. I find that this set up works perfect for anyone with an existing home security system or anyone with children they may want to monitor while away from the home. So out of the box you are going to receive two hd cameras with a magnetic base, wall mount screws, rechargeable batteries and base station with a built in siren. Set up is done very easily simply screw the wall mounts wherever you wish to place your cameras and attach the camera to the base. The cameras have a magnet on them so you can attach and remove them as you please all with ease. Next simply download the Arlo app and hook your base station up to your modem via an Ethernet cable then link the two together and your good to go. Lets talk functionality and what you can expect out of this system. First off one of the nice features of this system is once it is all set up you can add and invite people to download the app and have access to the security cameras. The app allows for a master controller meaning that if you are the main owner you can control what cameras your other users are allowed to see and you can cut of their access at anytime time. This means you can allow them to view all, one or none of the cameras mounted. Now the home base has a 100 decibel siren built in to it that can be activated either manually through the app or it be set up to be triggered by one of your motion sensor cameras. The monition sensor cameras are very sensitive so i find that setting it up to activate for motion is not a good idea unless you live way out in the country or mountains with neighbors that are a mile away. The Siren is very loud and will wake up everyone in the house for sure. Now the cameras are wireless and run on a rechargeable battery and its really hard to say how much battery life you can expect to get out of them for the simple fact that the cameras will not run continuously and are set up to only run when motion is captured. I've used them for two whole days with average motion outside and im at about 75% battery life still. Id say this is very good considering that i should expect to get about a week out of a full charge at this pace. Everyones battery life is going to vary so keep that in mind. The cameras come with a built in two way mic. You can hear people outside and you can talk to them via the cameras. Now i own security cameras that have this function and the audio is usually distorted and horrible. The arlo pro audio is perfect, you can easily hear the outside and they can hear you clearly if you chose to talk through the mic. This function is a big plus if you have kids. For example lets say you leave your teenage kids home alone so you can have a date night and someone comes knocking on the door. Not only will you get an alert on your phone so can you can see who it is but your kids can pull up the camera see who it is and talk to them via the cameras all without ever having to open the door. Now lets say that's not a concern of yours but rather you want to watch them inside your house to make sure they are not getting in to anything they should. Since the cameras sit on a magnetic base you can then remove them and place them anywhere you want in your house and you can check up on them whenever you like and talk to them all via the cameras mic. The possibilities of what you can do and placement of these cameras is endless due to the fact that they can detach so easily and can be placed anywhere. Now the app also allows you to set up different motion sensor modes and you can also create a few different set ups. I provided a couple pictures showing different mode set ups and video quality. The cameras do come with night vision but i will say this, night vision is something you cant ever expect to be high quality so keep that in mind. Now as i said earlier the cameras will only run if something activates the sound or motion sensors or if you go to your Arlo app you can command them on to see whats going outside. Now lets say you own a business or for whatever reason you wish to have them run continuously. The cameras can be set up to accomplish this a few different ways. You can hardwire the cameras in to a direct power source such as an outlet or you can buy solar panel add ons which will keep the batteries charged if they are outside. Both set ups require the purchase of additional parts. Now the one thing i did not expect was that in order to have your cameras run continuously you also need to pay for Arlo's subscription plan in order for this to take affect. This means that even if you have the cameras all set up accordingly they will not run all the time unless you pay a fee. Kind of dumb right? Well to be honest with you there really is no need to run the cameras all the time unless you do own a business of some sort. As far as residential homes go, your not going to receive enough traffic to really need this feature plus that also provides alot of back logs for you to have to over and review. Now Arlo is going to give you free 7 day cloud storage. This is actually very good, some of my other security cameras only give me one day of cloud storage which almost forces you to pay for their subscription plans. Now lets say this is not good enough for you, Arlo does offer a huge variety of different plans. There's a category for home use and one category for business. I don't really want to go in to detail about the plans cause the list is long but if your curious about the pricing they can be found on Arlo's website without having to purchase the product. Here's my final thoughts about Arlo's set up. These cameras are very easy to set up and are probably the most user friendly i have ever seen. The simple fact that there are no wires to run means that you can place these cameras at any location inside or outside your house. The magnetic base allows for you to easily remove the cameras to set them up in a different temporary location and then place them back to where you originally had them all with ease. These cameras are weather proof and come equipped with night vision making them an ideal outdoor set up. If you have children and have been thinking about getting a security set up for a while then the Arlo is almost a must. The camera audio/mic set up allows for you to stay in contact with your family rather your out on the town or at the office. The base with built in siren is loud enough to wake up everyone in the home and is almost guaranteed to scare of any intruder who was thinking of breaking in. All in all this is a good buy that allows for additional cameras to be hooked up to this system making it a smart choice if you wish to expand later on. Pros: -wireless -base with built in siren -Two way speaker -Rechargeable batteries -Free seven day trial -Subscription plan with multiple choices to choose from -Magnetic base that easily detaches Cons: -Grainy night vision -Subscription plan required for continuous recording

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Nice upgrade to the Pro system.

    Posted .
    Pros mentioned:
    Ease of use, For home use, Safety

    If you are familiar with the Arlo Pro system then everything in the Pro 2 works pretty much the same way. The main differences between the two are the Pro 2 supports full HD 1080 recording and the ability to program “Zones” for the motion detection. Other than that it’s pretty much exact same thing as the Pro system “which we also had”. Setup is really easy, just plug in the power adapter to the base unit, plug in the Ethernet cable and the other end into your router, plug in the power adapter and then press the power button. It does take a little bit for the lights on the front to turn green, the far right camera light will stay orange till you sync your cameras. You also need to go online and set up your Arlo account, connect to the base and then follow the instructions on syncing your cameras, it’s really simple. I did try to charge the cameras before syncing but found that the batteries were full and didn’t need charging. You may want to do this before mounting them the first time. I like that you can set up different programs and scheduling to fit your needs and can even have one cameras motion detector trigger a different cameras video recording, or you could set them so that if one camera detects motion all cameras record video. And as with the Pro system the Pro 2 cameras record audio which is pretty clear. You can also set the cameras to record on detecting audio, “although I don’t do this”. The battery life so far seems to be the same as the Pro system, but I’ll know more a couple months down the road. Our busiest camera which is set to record pretty much anything that passes the road in front of our house records a lot, at good 20 clips a day, and the battery on the Pro system usually lasted 3 months or more. I’m really impressed by that, and it’s really easy to bring it in, charge it up and put it back. Charging only takes about an hour and a half which is pretty quick for the size of the battery. The other thing I really like about the Pro and Pro 2 systems is the ability to add a thumb drive for local recording, so that all the videos are recorded there in case you need to retrieve them. I added a 32gb thumb drive but haven’t checked to see how many recording it can hold but with the full HD video clips being around 1.6k MB the thumb drive should hold a lot. Unfortunately you can’t access the thumb drive remotely and have to remove it to view the videos. Remote viewing seems pretty much the same as the Pro system but the video is a little clearer on the Pro 2 system with the settings set to maximum. I like this was anything further away look sharper and it’s easier to identify who or what was just captured. This is a nice upgrade over the Pro system, having the ability to set up motion detection zones is nice, but you must have the camera attached to the power adapter all the time for this to work. The clearer image is also a pretty nice boost the system and I can definitely give this a “Buy” rating if you are in the market for a simple to set up security camera system that works. It's not absolutely perfect, "nothing is", and wish the local videos could be viewed even if it's only on the internal network the base unit is attached, but we are very pleased with our Arlo system.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Simple set up, ease of use and great quality

    Posted .
    Pros mentioned:
    Ease of use, Safety, Set up
    Cons mentioned:
    Lag

    We absolutely love this Arlo security camera system. From it's easy set up, great picture/video quality, to convenience to move, add, charge and adjust within the smartphone/tablet app, I really feel like this system is one of the best on the market. Free cloud storage is an added benefit however I also opted to plug in a USB drive to the base to record and save videos on. One issue I've found is if you are planning on putting a camera behind a glass window, say trying to monitor/record outside video while mounting the camera inside behind glass, it does not seem to pick up motion outside to record. I assume this is due to the glass interfering with the motion sensor. On a funny side note, the first night we had it set up we discovered that we have frogs in our garage and they were recorded crawling up our window, looking for flies I'm sure. The other concern I have is if you are considering using this as a baby monitor, you have to rely on the alerts within the app and your wifi. If your wifi stops working, you can't access your camera and you better ensure your settings are correct if you want to receive prompt alerts to monitor a sleeping baby. We still opted to have a separate, non wifi, baby monitor because we just couldn't trust the app notifications and our wifi. There is a few second delay within the app so that also may be an issue for a variety of reasons. We have to charge the batteries approximately once a month and that depends on how sensitive you have the motion and recording settings or how often you access the cameras. They are also convenient to use as intercoms. We chose to add additional cameras to the system which were also very easy to add, simply press a button on the base and a button on the new cameras and you're good to go. Just make sure if you're using them as a security video recording system to set them up within the the "Mode" settings within the smartphone app to record. My favorite part of this system is the ease of being able to move the cameras wherever you want with the included half dome magnetic mounts, two included in the package. The cameras are light enough to double side tape to the walls instead of having to drill/mount, at least for inside mounting purposes. If we were going to put them outside, I feel screwing them in would be the best option. I would suggest mounting them somewhere that is easy to access because of having to dismount the cameras, simply pulling them off the magnetic mounts, to charge the batteries.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Excellent cameras!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Was looking for a replacement camera for the logi circles that could go outside and were motion activated. A best buy rep suggested the Arlos, after a but of research decided to get the 6 pack these are mostly getting installed outside for filming hummingbirds. The motion detection is top notch, the colors are amazing and we purchased these on sale for 799. We have has them up for a little over a month and they are awesome. The best camera we have used so far and we have had the logi circle 1, 2, and Nest. The pack came with free 7 days of storage, we ended up adding an additional camera and upgraded the plan to 30 days for a very reasonable 100 per year, well worth. Do not hesitate buy these cameras you will not be disappointed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Misleading packaging lists features that cost!?!

    |
    Posted .

    I wish I could give it more stars because it was very easy to setup and use. Only one firmware update and not several like other things I have bought. However, it is down right misleading to list activity zones as a feature on this site and on the box, with nothing saying I have to spend $14.99 to activate this feature. This feature should either be listed as part of a subscription service only or worded to say that it has the potential for activity zones with a paid subscription. THE ONLY FEATURE ON THE BOX THAT SAYS "REQUIRES A PAID PLAN" is the "Optional 24/7 CVR." I'm fine with that as it was part of the agreement, and clearly written on the box. Charging for me for the pleasure of using my $1000 camera system I paid for to "set specific areas to monitor motion" when your packaging leads one to think it is free and included is a joke. Best Buy should update their website, and the packaging is 100% a lie anyway you read it. To make matters worse, they only include two micro USB cables and two chargers with the 6 cameras, and they made sure to recess the port, so if you think you can use your old cell phone cable, think again! They made the insulation at the connector extra extra small to fit, and even designed the circuit so that their charger outputs 9V instead of the standard 5V!?! I get not including 6 chargers, but making the USB cord abnormal like that on purpose is salt on the wound after the misleading packaging. Would the extra $4 really have made this not profitable for Netgear? Then you find out after reading their site it isn't any ordinary USB, but requires 9V?!? It is trivial to design a circuit that would operate on 5V (or should be). I don't get it. This has the potential to be a great product in my opinion, but I can't condone the misleading packaging and charging me extra for USB cables and chargers that should be included (after you purposely made them proprietary). I totally get it is a cloud based service and Netgear wants a continuing revenue stream to cover costs, but if you are going to resort to lying to the customer and gouging for things that should be included, why bother.

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Starter Home Security System

    Posted .
    Pros mentioned:
    Ease of use, For home use, Safety
    Cons mentioned:
    Lag

    NETGEAR Arlo Pro 2 2-Camera Wire-Free Security System Model #VMS4230P Unboxing: This was my 1st foray into private wireless home security; so, I can’t compare it to other systems. This system includes a base station + 2 wireless cameras (& 1 wired option), which is adequate for a starter security system. If you rent an apt. or home, you can easily take this system w/you when you move. Setup: Very simple & straightforward. The Quick Start Guide gave clear-cut instructions for the entire setup process. You just plug the Base Station to power & Ethernet to your router. Log in to or create an Arlo acct. online via computer or smartphone, & the screens guide you perfectly thru each step. This process was flawless (as opposed to many other tech products that seem to omit a step here or there). Hardware setup time: approx. 20 min. Software setup time: still ongoing, as you can play w/the App endlessly. Cameras: Easy setup instructions here also. Simply insert the rechargeable battery (or included camera power adapter cable) & sync w/the Base Station. Each camera has a microphone & a speaker, & they’re weather resistant. The microphone is adequate & plenty sensitive, but the speaker is tinny (not unexpected due to the compact size of the camera). The picture/color quality (1080p HD) is impressive & the night vision is very good. The 130° viewing angle is better than I’d expected. I mounted 1 camera near our mailbox since there has been some recent vandalism in our neighborhood, & the other near the front door. It’s wonderful to know instantly when someone is at the door or when the mail has been delivered. Mounting: This system comes w/2 magnetic half-moon-shaped wall mounts & screws/screw anchors. The magnets are very strong which allows for lots of flexibility. The downside to this type of mount is the inability to hang a camera from the ceiling. Also, because it dangles from 1 screw, the weight of the camera causes the mount to slide or tilt & not remain stationary. I had to break out the double-stick & duct tape to secure the mounts. Arlo has some better adjustable mounts available for separate purchase if needed. Arlo App: 5-star App! The App is an absolute necessity & allows for very detailed customization of each camera. The mobile alert feature is fantastic. I tested both cameras & received a notification on my phone w/in 2-3 seconds after the camera activated. You can then immediately view the video of the activity. It also allows for live viewing, although there is about a 15-sec delay on the video. The delay can cause a bit of confusion if you’re attempting to talk to someone via the microphone/speaker. Overall, the App is able to make just about every conceivable adjustment. I also received an email from Arlo w/some very good tips & solutions as well as a helpful pointer to their online community.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    I love this Security Camera System!

    Posted .
    Pros mentioned:
    Ease of use, Safety, Set up

    This system is by far the easiest installation i have done in a long time. I had this system ready to go in under 10 mins and installed the magnetic wall mounts in 7 minutes. To be honest i didn't even read the instructions i just plugged everything together, installed the batteries to the cameras which came fully charged btw (saved a lot of time), hooked up the base to my mesh linksys router, plugged the adapter and i was done! I did read the book to sync up both cameras to the base which was easy too, just pressed and hold the sync base button for 2 seconds and pressed the sync button on the cameras as well for 2 seconds (one at a time or course) and i was done. I was really impressed with the Arlo App (i have an iphone), its very easy to use, the dashboard interface is easy to navigate, and the two cameras are on the home screen of the app for easy navigation. Arlo has 3 service options or "view plans" that you can use with this camera system, the first one is the basic option which is free, provides up to 7 days of recording through Arlos cloud service (up to 1 gb), up to 5 cameras, and support limited to 3 months, the other option is the "premier" includes 30 days of video recording in cloud (up to 10 gb), up to 10 cameras, and unlimited support. The fee is 100/year. Last but not least is the "Elite" option which has up to 60 days of video recordings in cloud(up to 100 gb's), up to 15 cameras, and unlimited support. The fee is 149/year. They also have packages for business, but these options are for home. If you are interested in the difference you can go straight to their web site. I decided on the basic package to try it out first. I did all my customization through the app, i set up the cameras to automatically recording with motion, there is also an option for audio detection recording (you can also use the cameras speaker to speak), or scheduling recording. I turned off the push notification because i was getting notified as i was walking through the room it was getting kind of annoying, but i can see how this would be a good option if you are out of the household. The library (recordings bank) is really easy to use and offers a calendar type lay out so you can view your recordings by date. Since i had my recordings to start with motion i only got recordings in 8 sec to 1 min videos lapses which is fine. I ended up installing a camera inside my studio apartment and one outside. I don't recommend to use the screws that came with the wall mount if you are planning to install it outside. I would use a bigger screw for installation just make sure it will fit through the wall bracket in the back of the wall mount. The picture quality is really great, it's 1080hd so its very clear, the app has options to change the clarity, you can lower it to save battery. I also don't remember reading about how long the batteries last, but i will eventually buy a solar panel for my outdoor camera so i won't have worry about a low battery (it cost roughly $80). The cameras are weather proof, i installed my outdoor camera right under a fascia so it won't be too expose to the elements. I really like this camera and i would recommend to anyone! My mother loves it too that she is thinking of buying one for her home. Good product.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Improvements on an already great system

    Posted .
    Pros mentioned:
    Ease of use, Safety, Set up
    Cons mentioned:
    Lag

    I have the earlier generation of Arlo Pro also, so I'll cover the differences as well. The Arlo cameras are unique because they can run for months on batteries, no cables whatsoever. This kit includes: One base station, two cameras with Li-Ion batteries and one charger. The base station is required for the cameras to work. The cameras are paired to the base station that is basically a custom Wi-Fi router dedicated for the cameras. It also has a 100db siren built-in, so consider where you'll be placing this. Also it needs to connect to a home router via Ethernet cable (not Wi-Fi), so in most cases ends up being next to the home router. The base also has two USB ports for local storage. The cameras are small, weather proof, have a motion detector, night vision, sound detection, speaker and mic. The batteries are replaceable and it's charged via a standard micro-USB cable. The charger supports Qualcomm Quick Charge 3 (Like some Android phones, it can recharge the batteries in minutes). Initial setup is extremely easy. Once the base station is connected to the router, go to a web page or start an app (on the same network as the base), go through a simple registration and will show you how to pair the cameras (it's just pressing a button on the base and one on the camera). Then the web page or app, which are very similar, lets you configure the names for the area, name of the base station, and for the cameras, motion detection and night vision settings, etc. The cameras have a strong magnet on the rear and it comes with a metal half-sphere that can be mounted on the wall, and can optionally be mounted with a standard camera mount. Remember that unless the camera is connected via USB, you'll need to re-charge them every few months, so the magnetic mount is handy, possible. The cameras can be 'armed' based on a button on the app/web, a schedule, alexa, google voice, IFTTT or geo-fences. Once a camera is 'armed', it starts recording whenever it detects movement. It sends a push notification to the phone and/or email where you can see the video, and if you want, put the camera in live mode, which shows audio and video, and has a push-to-talk mode so you can talk though the camera (it might have a delay of one or two seconds). The app is very easy to use. There is no subscription required if, like me, are happy with one week of storage, it keeps the videos it makes for 7 day, and then it rotates (deletes) them out. Other plans seem reasonably priced, which can include continuous recording and advanced detection patterns. The base station can also, simultaneously record to an USB memory or hard drive, and cloud storage is the primary method of accessing recordings. There is a 'live' mode that can be triggered from the web site or apps. Note that it will stream to only one device at a time, but multiple cameras can display video. The cameras support integration with home automation systems like wink or smartthings, and through IFTTT, integrates with Amazon Alexa and Google Assistant to arm/disarm and initiate a recording. The platform isn't open so you cannot just record from a web link like on other IP cameras. Also note that although the cameras use Wi-Fi, they need the base and use their own Wi-Fi network with its base. The security on these cameras appears to be solid. A network scanner shows no open ports on the base, which is good, and the cameras are not directly connected to the network, they go through the base station. The images are clear in both day and night modes. Besides the web page, there are apps for iOS (phone/tablet), Android and Amazon fire. Also there is an app for Apple TV that works great to see recordings, arm/disarm. Fire TV and Echo Show can also show live video. While the cameras work great with iOS and Apple TV, there is no Siri/HomeKit integration. In over a year of using a system, it's not something I really miss. Comparing to the Arlo Pro system: - The base is the same , so if you already have an Arlo Pro base, it works the same. Having multiple bases can be useful to extend the Wi-Fi range of the cameras (Pair them to the closest base). - Pro records at 720p, Pro 2 records at 1080p. - Both Pro and Pro 2 are the exact same size. The only exterior difference is that the outer part of the front rim is white on the Pro 2 and black on the Pro. Mounts, sleeves and batteries are interchangeable. - Pro 2 can record continuously (24/7), but only when plugged in and with a paid storage plan. - When plugged in, Pro 2 is always recording, so when it detects movement, it also saves the three previous seconds. - When plugged in, Pro 2 supports detection zones. This is very common on other cameras. From the app, drag rectangle(s) indicating which areas of the image trigger motion detection, ignoring the rest. Overall, if looking for a reliable system with no monthly fees, and the minimum amount of fuss, this a system to get. Pro 2 brings welcome improvements on an already solid system. The free storage offers unlimited recordings for the past week and up to five cameras. Longer retention time, continuous recording or advanced detection require fees. (Detection zones, when plugged in, on Arlo 2, is free).

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Nice video security

    Posted .
    Pros mentioned:
    Ease of use, For home use, Safety
    Cons mentioned:
    Lag

    This is the first wireless security system I've tried, so i don't have anything to compare it to, but I must say that I'm impressed by this one. The first thing that surprised me was how fast it was to unbox the system and get it up and running; I had the base station set up, both cameras synced, and the app installed with 10 minutes. Hanging the cameras took a bit longer, but even that was relatively simple and there's even a feature in the app that helps you aim the camera in real-time without having to view video. Since I had planned on using both cameras inside my house, I intended to have them both plugged in, so I was disappointed to see that there was only one power adapter and cord for the two cameras. I did have some spare adapters and cords that would've worked, but since I was going out of town for a few weeks, I decided to leave one of the cameras on battery power just to test the battery life. I didn't bother with setting up a schedule for the system, I just armed it when I left town and waited to see what happened. I had read that this system sometimes exhibited lag when recording video after motion was detected, but I didn't experience that at all (perhaps the lag was in an earlier version). Anytime I was alerted to motion (caused by my friend I had coming by to check on things and occasionally one of my two cats) the cameras seemed to catch every bit of action. The cats did sometimes trip the motion detectors a bit too often, but I believe when I have time, I can get rid of most of that with the sensitivity settings and possibly slightly repositioning the cameras. The clarity of the video, even when the cameras were using night vision, was incredible. I also loved the ability to watch live video feeds from both cameras at the same time if i wanted. The two-way audio is a very useful feature; I actually used it once to ask my friend that was checking on my house to re-aim one of the cameras. The ability to see the battery charge from the app is also useful, but in my case it wasn't really needed since after 2 weeks of being armed, the battery in the unplugged camera still had more than half power. As far as video recording goes, I currently have the basic subscription, which is free and only allows 1GB of cloud storage for up to 7 days. This subscription only supports 5 cameras, so if I want to get 5 additional cameras to completely cover both inside and outside of the house, I'll not only have to buy the cameras, but I'll also have to cough up an additional $99/year to get coverage for up to 10 cameras. The jury's still out on that, but I will definitely buy a few additional cameras to add to the current coverage. Overall, I'm very happy with this security system. It's very easy to set up and does exactly what it's supposed to, and it does it well. The cameras are relatively small and unobtrusive, the video is crystal clear (even with night vision), and the two-way audio allows you to listen in and/or speak to the location where the camera is. The app is well designed, giving you access to everything you need, and it's very stable; I've had no problems with it since I installed it on my phone over 2 weeks ago. I would definitely recommend this system to anyone wanting a nice video security system.

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    The only complain I have is the motion

    |
    Posted .
    Owned for 9 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    It miss a lot because for some reason does not star to record when motion . So most of the stuff That I want to check is not recorded. Like there was an accident in front of the house and but It only recorder the momen when the car was going and then stop .the other day some hit my car too and same thing so for that only give it two stars thanks.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Fatal flaw - Solar charging does not work in cold

    |
    Posted .

    Purchased this with high hopes coming from Arlo Pro. Specifically the continuous video recording (CVR) and solar charging were the motivation to purchase the new Arlo Pro 2 and solar panel. An issue with these two features is exact reason why it is getting returned today. To enable the CVR feature, the Arlo Pro 2 camera has to be connected to a power source such as the solar panel. Placed the solar panel in direct sunlight and the camera where it needs to be, but received a notification through the app that "Charging Paused. Camera's battery temperature is too low." Currently it is 18 degrees outside. Would be ok with just the battery, but the motion detection has missed a few subtle things such as how the mail man magically appeared at the mailbox and then the next video shows him leaving. Sure, the settings probably could be tinkered with, but not too confidence building when things matter so to me this leads to CVR requirement. Dissappointed because in concept, the features and accessories such as the solar panel are sound. However, it appears it was not fully tested along with the lack of disclosure such as operating temperature range being provided.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great price for the quality of the cameras.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Not only am I happy about the price but also the ease in which it took to get up and running. However the length of battery life is not what I would like it to be but then to my dogs are always activating the sensors . Over all they have been a good investment!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Peace of mind

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love the Arlo. I brought it just before my vacation because I couldn’t find an house sitter. With arlo I had peace of mind knowing that I could go live to see my propert.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Cameras, Needs Offline Recording

    Posted .
    Pros mentioned:
    Ease of use, Safety, Set up

    As far as I can tell, the Arlo cameras are the best wireless security cameras bar none. They work inside and outside. Set up is easy and the included mounts are magnetic which makes it easy to positions cameras as you want. The batteries for the cameras come precharged and when the batteries do wear down, you can charge them with the included micro usb cable. The cameras truly are the highlight and the picture during nighttime usage is great. You can set up motion tracking zones, however to use that feature, your cameras need to be plugged into a power outlet. But even without the preset zones, the motion tracking does a great job picking up movement. The system isn’t quite as “wireless” as I would like. The base station requires an internet connection. There is no WiFi built into the base station. So that means you have to either plug the Arlo base directly into your router with the included Ethernet cable, or you have to buy a WiFi extender separately to link the Arlo base to your router. There are two USB ports on the back of the base station. You can add a USB stick for local backup, but the station has to back up to the cloud. The usb storage isn’t a substitute for online recording and can’t be used in lieu of the online storage. You have to have an internet connection for the Arlo system to work. There are three online storage options. The free option has recording for “seven days of memories”, 1gb of storage, and 3 months of support. The paid plans expand the length and size of storage and provide unlimited support. Each camera and the base station required a firmware update upon activation, but the software was very easy to set up and the app support on the iPhone and appletv was great and easy to use. I think the Arlo system is the best wireless security system currently available. I could add three more cameras, the range has been great, and the entire thing has been very easy to setup and use. I wish the base had WiFi built in and allowed for local recording without internet, but I can easily recommend Arlo for the quality of the cameras alone.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great system

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We love our Arlo Pro 2. We installed it at our cabin. I can look at the stream that runs by my deck as well as the entry doors. I can watch it snow in the mountains of Tennessee while sipping wine in Florida.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Starter Kit

    Posted .
    Pros mentioned:
    Ease of use, Set up, Video quality
    Cons mentioned:
    Loud

    The Arlo Pro 2 by NetGear: ( with 2 Wire-Free HD Security Cameras ) is a cool and simple security camera setup that you can be monitored via your mobile device. It works on IOS and Android as of this review. The specs read out like : 1080p HD , the cameras can be wireless or plugged in. They can be used outside or inside your home or office building. There are rechargeable batteries in the cameras, but only for inside use. Plug them into an outlet if you want to use them outside. The cameras are motion sensitive and there is also 2-way audio to talk to your subject on the other end of the view finder. There's a neat little alarm dubbed Smart Siren, that will scream at a 100+ decibels ( It's loud. Believe me. And quite annoying. Exactly what you want.) There's night vision and it's weather resistant. Optional 24 hr 7 day CVR {requires a payment plan} and it's all cloud based storage. It also can be integrated into Amazon Alexa allowing you to view your footage on Amazon Fire TV or Echo TV. Alright, now that's said, we can get to what I think. The Arlo 2 is the perfect starter kit to get your video surveillance up and running to feel and to be overall safer in your space. I like that it's simple to hook up and get going. It took me all of 20 minutes to set mine, mainly because i kept moving the cameras around. ( It's so easy.) The motion sensitive cameras pick up on just about anything that moves. This can be a little annoying as the notifications just keep coming. I recommend setting a schedule for when you are away. If there is movement, you'll want to know then, right? The batteries come charged, so I just got started immediately. I love it, to be honest. I can even add many more camera to the system in the future when I'm ready. The only problem I have with it is that the outside cameras need a longer cord if you want to hang the camera high. I want it high to capture as much as possible, but that's just me. If you're gonna use it outside, it's preferred that you take out the battery, I'm gonna assume that's because the battery won't do well in the outside climate and will need charging at some point. Again, the notifications got to me the 1st night, as I didn't have the motion sensor turned off while I was home. I fixed that and we're good now. I really can't see any reason to not recommend this setup to anyone. I would've given it a 5 star rating had it come with a longer set of cords for outside use. But all in all, this camera is great for offices and any indoor surveillance purposes. Do I recommend this, if you've been counting the bullet points , you already know the answer. Yes. Go get one. Get a couple , if the need is warranted. Thank you Netgear.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    0 stars, if I could

    Posted .

    We bought Two sets of Arlo Pro base station-and-4 cameras (that's over $1300.00) One set for home, one for the shop. I signed up for premier service, so we could watch all the cameras, remotely. Both bases stations quit working just out of warranty. They are really cheaply made. You can't get any real help from Netgear support (yeah, they own them) They only have tech support, they don't speak English, and they can't solve problems. They can't even issue a refund for the unused part of the monitoring plan. I have made several calls, and so far have racked up nearly two hours on the phone. Not only did they not issue a refund, but they have CHARGED OUR CARD! According to their website, (https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan) you get a refund by changing your subscription to basic, and they will issue a refund to your credit card in 1-2 business days. I took a screen shot of the message on my account (see below) that stated this. Good thing I did, as I never got an email, nor a refund, and on the phone they tell me they don't give refunds, and that I need to call my credit card company. This is not my first issue with Netgear. I had a poorly performing router, once, too, and was never able to get tech support to help with that, either. Had I known they owned Arlo cameras, I would not have bought them. Do yourself a favor, and try to reach tech support before you ever buy any product. Also see how easy it is to get help with billing issues before you buy. You won't buy this product, if you do. The cameras were really neat for the short time they worked, but it was a very short time for the price we paid, and now, I have to get extra charges off my credit card, and not just the refund we are due,

    No, I would not recommend this to a friend
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