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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 630 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are pleased with the Arlo Ultra 2's excellent video quality, ease of use, and long battery life, frequently praising its impressive night vision and wide field of view. The spotlight feature also receives positive feedback for its brightness and motion activation. While some users express concerns about cloud storage costs, the overall sentiment towards the camera's performance is highly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 630 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Signal strength

    Rated 2 out of 5 stars

    Great picture but slow speed and weak signal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. While the picture quality is great, it is almost impossible to position the required base in an area to ensure a good signal for the cameras. Arlo's suggestion is to buy another $150 base and wifi extender. The lag time from getting an alert to being able to see the live stream is way too long (even with 1gb internet). If there was a real security issue the event could be over before you can get a chance to review the feed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. If you're experiencing some range issues with your system, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568. For further help, navigate to Settings > Support in the Arlo App for service options for you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good but WiFi is not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade my Arlo cameras as my old ones were End Of Life by Arlo. The video quality of these is very good!!! Only negative is that the WiFi is not as good as my old Arlo Pros. Constantly losing WiFi signals even though they are in the same place my old ones were.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo Ultra 2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work great everything seems to be going good only thing is I found it a little hassle that the cameras dont completely like detach to the mount. They kind of do but not all the way so if your trying to not use the security mount and just use a magnetic one for convenience, you cant. Unless I just can figure that out yet. Other than that picture to the point and clear

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    You cannot record manually in 4K

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: if you don't care about manually recording in 4K, this is a decent setup. You cannot record manually in 4K, and it took me multiple support calls for someone to eventually tell me this. They had me check my network, enable/disable settings, restart devices, etc. and all along they knew the answer - YOU CANNOT RECORD IN 4K MANUALLY. It really annoyed me that the support staff couldn't/wouldn't answer this question without the song and dance. Truth be told, this limitation should be MUCH clearer in the manual (which this kit doesn't come with). You can record motion capture video in 4K. You can keep recordings locally. You just cannot do this manually. This will be going back to Best Buy as soon as possible.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your feedback. The Arlo development team is aware of this problem and are currently working on solving it.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Arlo camera system with Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that I was little bit skeptical at first but I have to admit that I 100% satisfied with my decision to pick this brand. At first we were torn between the RING system and the Arlo system but in the end I read many reviews and did my homework before I made the decision to pick the Arlo system. Great quality, ease of use with the app and great quality video.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Ultra 2 4k

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fair the best cameras I’ve ever put my hands on easily installed within 30 mins, the response on the cameras are amazing easy to work with the app, I bought the ( 4k ultra 2 ) and it is actually 4k !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, easy set up, and love that the batteries are removable for charging. They do get some weird artifacts sometimes and response time to go live is slow especially if they are triggered.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cameras without a base unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I though this package had the base with it. Someone in the store told us the difference in the package compared with another one that did have a base was the quality of the camera. We should have seen that it didn't have a base but didn't until we got home. Best Buy was nice about the return but we wasted time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Expensive but good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like their subscription plans but video quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great cameras/ poor battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of great things about this system. We purchased it and did not like that the cameras lasted only 48 hour before we had to charge the camera again. It was frustrating. We are a prior Arlo owner and we are disappointed because we loved the first generation cameras. Quality of the cameras were great though.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Andrew,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    It’s ok not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good part: The app is good, battery life. Cons: Needs to pick up better distance, clearer pictures on faces. Needs better night vision without light coming on. Positioning camera needs to be easier. The little screw thing is a pain to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality cameras easy to install but too expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too much work changing battery’s!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but don’t want to have to climb a ladder to change battery’s . Can not hook up to a charger or solar panel where it is placed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Security cams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery goes dead fast. They have a very high quality pic

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the system, easy to use and uninstall the batteries when they are low. Our Geek Squad person recommended solar panels so I wouldn't have to worry about them and we got those installed so now I don't have to worry about charging the batteries

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and Quality is great. Easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Cams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system. I can check in my house from overseas anytime. These cameras are awesome. The light in on each individual camera is a plus. It actually lights up a a pretty good coverage of the area the cam is at. I would recommend these cameras I’m about to get a couple of add in cams for total of 5 cams

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Solid.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage, immediate alert to my cellular device.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear records every noise. Any movement and you get a notification automatically lights up if a detect motion. Easy to install easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo cameras better than others that I’ve had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Nice and clear. it hooks up to Alexa also which is nice so I can view it on TV monitors. Their service people are pretty good able to walk you through any trouble shade shooting that needs to happen.

    I would recommend this to a friend
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