Customer Ratings & Reviews

This is my first gaming chair. I was impressed at how heavy the package was. Upon unboxing it did not have too many pieces to assemble. The manufacturer is smart by proving the bolts placed on the chair rather than have them in a separate package. This made it easier to assemble. No need to figure out which bolts go where. The instructions were very clear and there are some illustrations on the chair that tell you were parts go. As for the chair itself, its very comfortable. The added pillows for your back and neck are very comfortable and supportive. This chair feels good while sitting on it. I can game on it for hours. Even while doing work on my computer it is very comfortable. Another neat feature is the lean position. This chair can lie flat. In case you need a nap. Lol. The back support makes it more comfortable if you lay on it flat. It took me an easy 15 minutes to put together from start to finish. It also included a tool to fasten the bolts so no additional tools needed to put together. A nice touch that it included some white cloth gloves to use to put the chair together.

I have been using this Torretta Supersoft Upholstery Fabric Gaming Chair (Pure Black) by Arozzi for a week now and my honest opinion is 'not as good as expected'. At this price point, I was expecting more comfort, especially Arozzi claimed this chair was designed to be 'ergonomic'. I sit in a chair over ten hours a day for work and gaming, so it is essential for my chair to provide enough support and comfort. This is my first Torretta product and also a gaming chair, so I was looking forward to trying it but it felt short. Here is my list of pros and cons: Pros - I LOVE the lumber support cushion. I was using a rolled up towel with my old chair, so this was a huge step up (also esthetically more pleasing). The pillow is easy to adjust and it definitely provides enough support for me. I don't need/use the head pillow, though - that is not a very comfortable position for me to tilt my head that far back. - This chair is very stylish and the fabric is nice and soft. A tiny tag of Swedish flag that was sewn in the side seem was a nice touch. Cons - The manual was not missing, so I looked it up on Best Buy's website. I ALWAYS read the manual first, no matter how easy the assembly seems to be. I need to make sure all of the contents before starting to assemble it, so I know I have all of the necessary parts. The online PDF manual was either dated or too generic, as some info were not accurate, such as all bolts were already screwed on to the chair and not packaged separately in a bag like the manual indicated. - There was a tear on the side of the chair. I think someone at the production line pre-drilled in a wrong place and left it as is. The whole ended up being covered up by the side cover but it was not a very good first impression. Just like another reviewer mentioned, my chair came with a broken plastic piece that is supposed to keep a side cover secure with a magnet. So, it wiggles a bit - not a total deal breaker but I thought it was worth mentioning. - The two least favorite features were the height adjustment and the cushion. The bottom cushion is too firm for me, so I wanted to use a seat pillow but the height level is already at the lowest, so putting the pillow made this chair too tall for my desk. That was very disappointing. My previous 'el cheapo' office chair even had more flexible height adjustments. Overall, I will not recommend this chair, especially at this price point.

The chair arrived unassembled in a rather large box weighing about 60 lbs. You’ll probably want someone to help you move it around, especially if you need to go up or down stairs. I used a hand cart and bumped it down my basement stairway one step at a time. Not really a problem. Assembly is quick and straightforward and took me about 15 minutes. But I do have some significant suggestions regarding changes in assembly order. As is pretty much always the case nowadays, the instruction booklet is meant to be used around the world, so there is nothing in writing. Everything is pictures with arrows. But this is not a problem. Step 1 is to put the five wheels onto the base. No problem here. You just push them in and they snap into place. No tools required. Step 2 is to place the post unit into the base. Five seconds at most. Just drop it in. Steps 3 and 4 are to put the protective/decorative telescoping cover piece over the post. Another 5 seconds. Steps 5 and 6 are to attach the unit that controls the height of the chair seat and stiffness of the chair back onto the bottom of the seat. All the necessary bolts are already partly screwed into their holes. There are no looses bolts in the tool/instruction bag. Unscrew the four bolts, place the control unit into position, and screw it in with the included 6 mm hex wrench. Steps 7 and 8 are where it gets a little weird. They show attaching side pieces to the underside of the base, apparently to hold the armrests. But the armrests were already attached to the seat out of the box. I didn’t have to attach anything. Steps 9 through 13 are where I suggest differing the order of things over what the assembly manual shows. The manual would have you then attach the chair back to the seat. So the seat needs to be sitting upright as you have to align the holes in the sides of the back with the brackets sticking up from the seat. This is difficult to do as is because the chair seat cannot sit flat on the floor because you have already installed the control unit under there. Getting the holes in the chair back to align with the holes in the brackets in the chair seat takes a little effort, and it’s made more difficult by not being able to have the seat sit flat on the floor. (Again, you first need to remove the bolts from the seat back.) A helper working with you could probably make this work, but I did things in a different order. I saw no reason not to put the chair seat right onto the mounting post on the base at this point. This holds the seat level and at a good height to work on as you attach the chair back. Putting the assembled chair onto the base is that last step (step 14) in the manual, but I would do it before step 9, which is the step attaching the chair back to the chair base. The other steps in here show attaching various decorative plastic cover pieces over the chair-back-to-chair-seat brackets using screws. But the protective covers on this chair just snap together and are partly held in place by magnets. There are no screws involved. The manual even shows using a screwdriver, but this was not necessary. I’ve assembled other chairs in my time, and all of them have required attaching the arms. This was not the case here as the arms and armrests are already attached as I noted above. As chair assembly goes, once you figure out how to second-guess the instructions, assembling this chair is a snap. Already attached to the chair back are two adjustable-in-height small pillows, one down low for lumbar support and the other up high for neck support. You wish they had these on airplane seats. It is very easy to adjust the chair to fit your body and how you like to sit, and it’s very comfortable when the adjustments are done with a firm seat with good thigh support. There is also, again like an airplane seat, a lever you can move to adjust the rest position of the seat back from vertical to so far back you are lying flat on your back. As with most chairs, control of the seat height is with a lever extending from the right side, and the stiffness and thus effort required to push the chair back back while you’re sitting in it is adjustable by turning a knob under the seat, again like most chairs. As I said, the chair is very comfortable, and I have already sat it in for more hours than I should, enjoying the sit all the time.

No dislikes for this product, ive been using this a couple months now and it has yet to dissapoint me, the comfort is perfect especially in the lumbar lower back support pillow, the neck pillow could be slightly lower but it sits in the perfect spot for me personally, and being able to recline and relax while watching something on my computer makes it all the better, and the best part is it only took me 15 minutes to put together out of the box! 10/10 would recommend this purchase

I've been using this gaming chair for a while now, and I must say it has exceeded my expectations. The chair is incredibly comfortable, even after long gaming sessions, which is a huge plus for anyone who spends hours in front of the screen. The cushioning feels just right, providing support without being too firm. Additionally, the assembly process was surprisingly straightforward, with clear instructions and all necessary tools included. Overall, this gaming chair is a fantastic addition to any gaming setup, offering both comfort and ease of use. Highly recommended!

Got it on sale so i had to buy. Im really satisfied with the quality, it was easy to build and seems like it like last a while and so worth getting especially on sale

Very comfortable chair like the adjustabilty of the arm rest which helps keep you comfortable. Would give 5 stars but feel the microfiber material might get dirty easily but time will tell on that.. the material is quite comfortable though. Along with the neck pillow and lumbar support this is a great quality reasonably priced option.

Very comfy and great build quality. Didn’t know they were a Swedish company, so I guess there should be no surprise with the high quality.

Needed a chair and took a chance on this. I'm mostly pleased with it, but I'm going to be upfront and say I do not like these racer style chairs. At least I didn't prior to this. This is one does actually seem a fair bit better, but I'm not blown away. It arrives in a box in 3 pieces: the back, the seat (arm rests attached), and the base. Casters are packed in a plastic sleeve, while the hydraulic bit comes in a box. Assembly was quick and easy. All of the screws were screwed in place, so you just had to remove and replace them using the included hex tool (really nice actually). There are two little plastic shroud pieces that you pop onto the steel hinges that connect the chair back to the seat. It provides protection against the naked metal and cleans up the look. The plastic is pretty cheap feeling, but the magnets are very strong. They stay in place. So is it comfortable? Yeah it's not bad. It's a fair sight better than every other version of this chair I've ever seen. There's a stiffness to the front outer edges of the seat that I don't like. Those two front corners are a hallmark of the racing chair design, and I hate it. These are softer and It seems like it'll soften with time, but I shouldn't have to work to make the seat of a chair soft. It should already be soft. The arm-rests ... I do not understand the design. I can adjust my height and it locks into place, but the arm rests can rotate a few degrees and don't lock into place. This is a truly baffling "feature' to me. It adds a feeling of instability to the thing. I accidentally "adjust" these them every time I touch them. No good. The seat adjustment hardware seems pretty well made. The reclining lever in particular, I'm happy to see more metal here instead of a thick piece of plastic. I don't like the placement of the seat height adjustment though. It sits really far back on the rear right side of the chair. This is a slightly awkward reach for me, but for shorter people it's legit difficult. I had a few of the short folk in my life give it a whirl, and that was the first and immediate reaction (how do I adjust the height?). That should be moved forward. Overall I think it's a decent chair, but there are also some problems. The chair has these chunky plastic shrouds that cover the metal hardware on the sides of the seat. I don't like the look of these, but more importantly one of them came very loose. I looked around in the box and found a little plastic piece that was clearly sheared off on one end. So yeah that's why it's loose. Not good out of box. The arm rests move far too easily. If you're going to make them rotate a few degrees, let me lock them to one of those discreet steps. My arms aren't changing position. They're parallel to to my body (as they are with every human.) I also don't love the lumbar pillow. I've just personally never understood the need so it's superfluous for me. That's about it for the chair itself ... but I don't know what happened, but the box my chair shipped in was filled with little tiny glass beads. Not manufactured beads, more like the tiny round bits you get when tempered glass breaks. I didn't know until I unboxed the chair and started assembling it. I kept feeling something underfoot and these little pieces of glass kept turning up. I found more than 20 by hand before I gave up, finished the chair, then ran the vacuum a bunch of times. It's been days and I'm still pulling these finding these things in the carpet, in my socks. Whether this is the result of something at the factory or the carrier, this should not happen. Ever. The least you can do as a company is ship your boxes properly taped so no foreign objects can get in.

Comfy, Sturdy, Beautiful. There is nothing cheap about this thing, including the price... But it's worth every penny.

Easily adjustable with good lumbar support. Feels like quality

This chair is very comfy and well made. The pillow provides good lower back support.

great chair. very comfortable simple to put together.

Overall a good chair. I want more padding on the seat and a little bit wider of a seat area. The sides that come up next to the thighs tend to poke a bit into my thighs. Sturdy chair. Easy assembly. Great adjustability. Love the non leather option for breathability. If it had more cushion on the seat and wasn’t poking my thighs a bit I would give it that 5th star.

[Employee of bestbuy] incredibly comfortable Its like you get in the chair and you no longer have anymore back pain the pillow is thick but soft so you sink right into it

Chair is super solid and love the incline feature . The alcantara just gives it and extra premium feeling and looks great !

I like how you can pull it all the way back till you are literally laying down, it’s great for working from home... LOL It’s comfortable and I haven’t had any problems with it!

I love this for gaming and also working from home. I struggle with lower back pain, but love how you can be able to adjust the lumbar support. Very nice material quality overall but my favorite part out of all this was how easy it was to assemble.

Bestbuy is not selling new version of this chair. I called to ask if the version sold would be the new version, and was told there are two part numbers so it should be the new version. The new version has a metal base, supports more weight ( 275 pounds ), and has a few small improvements. If the outside of the box has a sticker saying it supports 220 pounds, then it is the old version. I paid my money, arrived at the store, and had to get a refund. The box showed it was not the new version. I can not comment on the quality of the item because I did not get a chance to try it. To be sure to get the right version, buy from the company and not Best Buy.

Amazing chair, super comfy, silent and rolls so smoothly.