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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 110 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are pleased with the Surfboard 32 x 8 DOCSIS 3.0 Voice Cable Modem's ease of use, performance, and price. Many found setup to be straightforward, and the modem generally performed as expected, delivering good value for the cost. However, some users experienced compatibility issues with providers other than Xfinity. A few customers also noted that additional equipment, such as a router, might be necessary for optimal functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 110 reviews
  • Cons mentioned:
    Modem

    Rated 4 out of 5 stars

    bad modem recieved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really no problem with modem problem was best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Model SBV3202 was easy to install. I am already an Xfinity customer so I just went to the www.comcast.com/activate site and entered the required information. I had an internet connection in less than 30 minutes. The best thing is I now save the $14 rental fee every month and since the modem was $99.99 the payback time will be very short. I should have done this a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem for small apartment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem worked perfectly as a replacement for the rented one from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the Job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently subscribed to xfinity extreme 300mb/s with a linksys WRT32X router. Works as intended. I haven’t used the phone lines yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is running steady but I am not getting the speed from xfinity that I pay for. I get 300 to 400 mbps. I also upgrades to eero pro 6 routers . I am supposed to get 900 mbps. But I was getting 100 to 150 mbps before, and a lot of disconnecting

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAS tired of paying comcast to rent this, Combined it with a Goggle rouerand it’s AWESOME! Faster, cheaper (Eventually). Should have done it sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with Xfinity/Comcast equipment. So far no problems with cable, voice or internet. Glad I purchased, saving $13.00/month adds up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    saved me so much money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to save money pick up one of these guys so you dont have to pay the internet company the rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No more modem rental!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and set up. So far it is working well and I won't pay rental fees for a modem anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well with xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to set up. Need to call xfinity to give them the numbers on the modem which takes some time to activate. Was able to get price matching vs amazon pricing.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it, it wasn't compatible with Optimum.. Other than that it is a great product...

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Well with it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup with xfinity works perfect.Great value for the money highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed. Simple setup. Saves money in long run over renting from Comcast plus you control who can be on your network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mean modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working like expected. Much better than last modem with Century link.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product that works very well. Great Product that works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS Surfboard Modem with Voice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install, works well without interruptions and gives me voice capability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced Comcast modem to save monthly fee

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace my Comcast modem I was paying $15 per month for. The first one of these I received would not connect to Comcast. Arris support, by phone, however, was excellent and suggested I return the item. Best Buy return was simple and easy and I got another of the same item. This one operated smoothly and I have been using it for two months without any issue. It will have paid for itself in another four months!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up. Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with the Linksys Velop when we switched to Xfinity. I set it up myself! Works great!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Seems Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace cable company provided modem and tech said wasn't compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great money saver to break the cable companies fee

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace my cable companies modem. Great savings and works even faster!

    I would recommend this to a friend
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