Customer Ratings & Reviews
- Model:
- SBV3202
- |
- SKU:
- 6317625
Customer reviews
Rating 4.2 out of 5 stars with 110 reviews
(110 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are pleased with the Surfboard 32 x 8 DOCSIS 3.0 Voice Cable Modem's ease of use, performance, and price. Many found setup to be straightforward, and the modem generally performed as expected, delivering good value for the cost. However, some users experienced compatibility issues with providers other than Xfinity. A few customers also noted that additional equipment, such as a router, might be necessary for optimal functionality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Altice ng
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with cablevision altice eve though review said ok.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but this unit was not compatible with our COX system.
No, I would not recommend this to a friend - Cons mentioned:Modem
Rated 1 out of 5 stars
Sucked it not work right out of the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked it not work right out of the box. Comcast and I worked on it for two hours.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Not a usable substitute.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem was recommended by my TV/internet provider. Unfortunately, it was not a good match to replace my existing and rented modem. It is a good thing that I bought the product insurance which allowed Best Buy to give me store credit.
No, I would not recommend this to a friendRated 1 out of 5 stars
:(
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt work for optimum tv :(
No, I would not recommend this to a friendRated 1 out of 5 stars
Bummer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem did not work. I returned. The good part is that the return was easy.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Comcast/Xfiniti Modem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem works amazingly. No issues at all with connecting to Xfiniti and still being able to use a landline. I would purchase this modem again if I needed to.
I would recommend this to a friendRated 5 out of 5 stars
Not compatible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Modem is NOT compatible with Optimum Cable. There is not a CMAC #. They tried to connect it, but they were not able to. Best Buy told me it would work, but it will not. I never tried the modem so my 5 star review is irreverent. I just wanted customers looking for modems or to eliminate a rental fee NOT TO PURCHASE IF YOU ARE AN OPTIMUM CUSTOMER. Their best modem they recommend is an ARRIS 1602. Buy that one if you have voice and internet for modem. This is not a review for you if you don't have a home phone. Not sure what you need.
I would recommend this to a friendRated 1 out of 5 stars
Not Compatible With My Xfinity service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when i first got this modem i noticed the battery led only worked during a reset, not when there was a battery that needed charging in it or when there was a fully charged battery in it, or when there was no power using the phone on battery backup power. i also assume it will not flash when a battery needs to be replaced. then i noticed it notifies me i have voice mail when i have none. i have worked with comcast/xfinity for several weeks trying to find out what was wrong. they sent a tech out and hooked up one of their modems. it worked as should, leds and only notified me of voice mail when there was some.arris was notified of this problem. they continue to say it is a problem on my end. i replaced an arris tm722 with this modem, i had no issues with the old modem. i would recommend buying a different brand if you plan on using xfinity as your provider.
No, I would not recommend this to a friend- Cons mentioned:Modem
Rated 1 out of 5 stars
Does not work with Optimum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work on the Optimum network. This is the second ARRIS modem I bought. They say they can see it fine on there end but I get no internet or phone.
No, I would not recommend this to a friend