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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and hit the ground running. was very easy to replace my old unit with this new one

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Combo router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is working fine so far. I just wish it was more sleek so it was easier to “hide” away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris was easy to set up and really extended the range in my house. The salesperson talked me into getting it and glad he did. We have 10 devices using the signal and there is no lag.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good upgrade to one unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated my old modem and router to maximize my cable hookup. I hooked it up by myself in just a couple of minutes. One call to cox to register the new unit and I was ready to go again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If like me you are not tech savvy you can call and get help, after initial setup works great with TWC.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 4 out of 5 stars

    Less Clutter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an awesome combo piece that does exceptionally well for my purposes of internet use. Smaller then expected and since it's a modem as well as router I don't have to pay my provider equipment fees and it saves a ton of space. Not a big deal but when you have kids it helps haha.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Worth the investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the modem/router to eliminate the monthly fee from cable company. Unit set up easy and works great. The dual band 5G setting doesn't seem to give the same signal strength as the 2.4 Ghz one, so I use the 2.4 connection for all devices - which provides a strong, stable connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    easy setup, good signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it setup right out of the box. so far no issues. previous modem/router set was having drop out issues. no issues so far and good signal strength. running Xbox, TV, work computer, cell phones all off it. would give it a 5 star but it has only been a month.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router and modem combo to replace my cable company's modem. Dual band is great and has extended my range for other Wi-Fi in the house. Easy setup and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This is a great router modem for fast web browsing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this product is serving the purpose for which we bought it. Our internet is fast and we have had no problem in watching HD contents on our big screen tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall fast modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of expensive for a modem/router, but with the price match guarentee I saved $30. It works well and the wifi is superfast. The only negative is that sometimes the wifi connection stalls for about 10-30seconds and causes streaming videos. I can see that the wifi light go off for about 30seconds or so. It only happens a few times a day, so I guess it's not the end of the world but slightly annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to upgrade our previous Arris modem. The internet was faster but still not as fast as we needed it to be. This works well with our nighthawk.

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet ports

    Rated 4 out of 5 stars

    Very good router modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good router modem combo but it only lacks Ethernet ports with only 2,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works 4 me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast & vs renting modem router from them; this will pay for itself in ten months. I have 2/2 condo & the range is fine for this 1200 sq Ft & porch.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well! We tried to buy an used one, and got this one finally. Happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs well, easy setup. Was looking for an all in one solution to replace what Wave provided.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily installed. Works great. Would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dual router. Easy to set up not too pricey and not too buly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to eliminate my monthly additional rental charge. It works great and I've had no issues plus I'm saving $ by owning it rather than renting it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Modum miltiple users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modum works very good with multiple users. Easy to use and change user name and password.

    I would recommend this to a friend
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