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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,984 reviews
  • Rated 5 out of 5 stars

    Works like a charm.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product based on the sales representative comments. I was able to upgrade my router and modem needs all in one convenient unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent cable modem with wi-fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent cable modem with wi-fi and so far not seeing any issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been 1 month and I have no complains. Good price and good product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Router, stable connection, easy setup Xfinity compatible

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem works great I do not have any problems with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this modem. I have no problems at all. It works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super fast internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dang, I am impressed at my online gaming, no lags just pure gaming bliss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing glamorous about a router, but the Best Buy techs are great at advising which one you need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Spotty WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wired router works excellently - the VOIP we use is always high quality, despite having a lower-tier Internet plan. However, the built-in WiFi is not nearly as good as a separate item. We frequently need to reboot the product to allow devices to connect from more than a few feet away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to have one device instead of two so it would not look as cluttered. It has worked well in the few months that we've had it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for a starter home in duplex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets great connection and service. No issues with product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris router recommended by comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of paying a monthly fee to Comcast, they recommended the Arris router. Excellent choice...no problems with dropped connections

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to buy your own than pay the taxes for a rental.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had 4 ports instead of 2 - otherwise, it does the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not read anything about this product, however one of the associates told me I would be happy with this gateway & they were correct!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Did not work with many connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router just could not do well with multiple different connections. The more that were connected the more problems we had. Also Mediacom couldnot connect to it from their end which made it useless for technical support to fully assist.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats of all the wifi routers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I ever had and my son is happy with it, the download speed is impressive as my son plays online with his friends.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Weak device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The signal is weak and goes on and off. But a fancier device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet access is much improved with this router. It covers a much larger area than our old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was a little bit pricey, But the performance is great. No issues with it at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this product for a short time but I'm very satisfied

    I would recommend this to a friend