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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,984 reviews
  • Rated 4 out of 5 stars

    Awesome purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helped me save money from my internet provider and it is faster

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up. Easy to use. Enjoy having both 2.5 and 5g bands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great wireless router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been working great since I've purchased it, highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem wi-fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 story townhome and this is on the middle floor. No problems receiving streaming TV on any floor with the 5ghz band.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just What I Was Looking For!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has worked well and I would recommend it to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Product is great just a little on pricey side. Did not expect to pay that much, But I am happy I sprung for it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    replaced router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced my router from cable co. and it works good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has worked well. Good value for price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked well. Good value for price. We are happy with our buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unstable WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without any visible reason it dropped the WiFi signal to almost zero, two - three times a day. Needed restart. I tried to fix it with different methods found on internet forums, nothing worked. I took it back after 4 days. I invested into a separate modem and WiFi router and they work perfectly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install/set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales rep was very helpful in assisting me in selecting an appropriate item for my needs. It was easy to install and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a cable modem router for my second home. It was on sale and the reviews were great so I decided to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris is an excellent product the router worker great with my internet provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great purchase for my child it was purchase for my granddaughter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some lag time but overall satisfied with online gaming experience.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the first one due to something being faulty with it. Had also purchased a warranty because Best Buy does right by the customer. Exchanged the item for a new one and the installation was easy. Setup required a call to my ISP. Great speed increase and stable connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed wifi at home, and it's usually reliable. It works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The wireless range is not as good as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range not as good as advertised. Other than that, it works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It connects with no problem, all my devices work simultaneously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router for your gadgets!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy to know the difference between routers now with this one I can connect more than 6 gadgets at a time nice Arris!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent investment so that you dont have to pay a monthly fee from a cable conpany

    I would recommend this to a friend