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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,984 reviews
  • Rated 4 out of 5 stars

    I'm a believer/ TWC Compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to replace my Time Warner Cable Modem. At first we where having problems, but that was before it was explained to me that this is dual band and works off of two frequencies. Needless to say it works very well and I love the dual frequencies option as we can use even more devices. Currently, there are about 8 devices in the household older devices are used on the 2.5 frequency and 5 for newer devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and dependable and being it's a 2 and 1 it doesn't take up alot of space.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a modem that was failing. Hooked it up and set up was easy. Did a speed test and it was over twice as fast as the one it replaced!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Good Little Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time getting my own modem rather than renting from Comcast - this fits the bill and saves $$ in the long run. Price is very reasonable and the modem itself is much smaller than the one provided by the cable company. Works very well but due to the lights it may not be the best in a room to be kept dark - there may be a way to turn it down but I have not looked at that.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as great as my internet speed will allow it. Come on Google Fiber!!! Small and inconspicuous. Would be really great if the lights on the front were a bit dimmer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Small but Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small design is mid-leading, the dual modem/router is one of the fastest I've used. As the internet speeds in my area only reach 75MBPS, this modem/router can easily handle all of it. Perfectly steam HD quality with no lag or pixelation. I have a 3,000 square foot home and this is set up on the main level in the corner of the home and it still puts a good signal out throughout my home.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Fast, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am having trouble with disconnects from my old Rokus, but they probably need to be upgraded.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money. Supports 5G out of the box. no need for a separate router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Good Wifi Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am pleased with the performance of this router/modem. Decided to purchase this item to avoid the $9.99 monthly rental fee that Cox Communications was going to charge me to rent their modem. This Arris Surfboard router/modem is faster than Cox's router/modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellant product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was easy to set up with the directions included. Product has a excellent look to it. Light indicators are easy to understand. Product works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I like two options ethernet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very good. It has multiple options. It seems cool that you seek inside of it. It connects to multiple devices. It has a long range for connecting devices. It is easy to operate and plug into the outlet. It does get warm after being on for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product really fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems with system faster internet works great, got for a good price had to do little work getting system set u p everything works right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gateway for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use with a new Xfinity account. The Xfinity rep walked me through the installation and it seemed pretty straightforward and simple. My wired speed is around 200 MBPS and wireless in the same room as the modem is around 55-60 MBPS (I'm not sure if it is standard for routers to send a slower wireless signal). I have the modem in my basement because that is where my office, media room and Xbox are located. The signal is strong up to the first floor, but much weaker on the second floor. When on the second floor on the opposite side of the house from the modem, the signal degrades enough that my phone bounces back and forth between cellular data and WiFi. I may move the modem to the first floor in the future to see if that improves the second floor signal without negatively affecting the devices located in my basement.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome wifi!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using a time warner modem/router and this new one that I just purchased blows it out of the water. It's great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Router works OK, but had higher expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to eliminate the need for having a seperate router & modem. The router is decent as far as internet speed, but had higher expectations on the range. My 5 year old Belkin router I think actually had better range signal through out my house. I've tried changing the channel a few times, but still hasn't gotten better.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is perfect! I love it! It's small so it hides well. It's in my living room hiding behind a picture frame. And even if it shows, it's easy on the eyes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a better, faster router than the one Comcast "gives" you and this is it! It does everything I need better and faster with virtually no interruption.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent range and speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent range and speed. Set up was a breeze. would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend this modem for people who are looking for something that performs well without spending a fortune. It's super easy to setup. You literally just plug in the power and coaxial cables and call your cable company to activate and boom it's up and running. The only real "con" I'd give is that it only has 2 ports. Other than that I'd say it's well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surfboard provides more than enough power to use a computer, laptop and phone at the same time. It's also affordable, didn't break the bank

    I would recommend this to a friend
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