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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,984 reviews
  • Rated 3 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to restart it every couple of days. Finally stop working and had to return it. Maybe I got one broken. Not sure. Return process a headache FYI

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem as an upgrade to another modem. So far so good. You will definitely get your money's worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really surprised how good the signal is with this particular modem. Wifi picks up good even when outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two one for each house. When tv man came to hook it up he told me 'it was a good one'.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, no issues, works well for up to 200mbps dowmload, which is just what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my daughter & son in law. They love it. I am sold and will purchase one for myself soon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great for about 4-5 weeks. Now it drops signal constantly. Would not recommend as the company's tech support is lacking - if you like to read you may be able to resolve the issue, but they throw PDF files at you like crazy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told that this modem/router was better and cheaper than those at Cox Cable! And, I believe it is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard SBG6700AC is a great modem, wireless signal is strong. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router/modem combo so I wouldn't have to rent one. So far it has worked out really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use cox for internet. It works really well. I have never had a problem with this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a strong wi-fi signal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was recommend by one of the Best Buy associates. Set up was relatively easy. I'm not happy with the wi-fi range. Unless I'm in the same room as the router I have problems with my iPhone or iPad staying connected to my home network.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Does everything it is supposed too. Definite upgrade from my previous product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, excellent! I would have preferred it not to be white but it does its job quite well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem and Wifi router in one convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have one less item to clean. It works like it should handling faster internet speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided Buy our own router because the cable company charge you about $200 for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I went with this modem. It is worth every penny and I have fast downloads/uploads because of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I needed a new router and I’ve never had problems with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my purchase. Best Buy did price match with another store. It was a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new wireless modem with the wireless router and I was able to save money from the cable company.

    I would recommend this to a friend