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Customer Ratings & Reviews

Your price for this item is $27.99
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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 2,984 reviews
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on this combination giving me the duel use feature and not needing the clutter!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install high speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told that this was the best available at time of purchase and it lived up to sales presons opionion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem - White

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up. Worked right off the bat after notifying cable company it was connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was higher than I wanted, but after putting it to use the last month, I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Much Better than the Netgear I replaced. Streams movies and internet content seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem n router together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    signal does not go very far my house is small 1100 square feet cant get signal in back bedroom

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it's our company or the router but we had the option to select two names for the 2 different speeds it offers. Only one name shows up at a time. First day it offered both, now it's just one. And it's the slower speed. Frustrating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for home use. I researched several and this modem is quality. I recommend highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    internet modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet company suggested this model to use to install internet at my house. It's working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi modem , get ur own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came to Best Buy to find a modem instead of paying 10 every month and I got a great one !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure about it at first, but I changed my mind within a few days. Fast and easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Constantly resetting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast blames it on the motel and I blame it on Comcast. I hate technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router, works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the advice from the sales associate and found no problem setting it up and it works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok wifi and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't seem to have a very big range on how far the wifi reaches throughout the house. Also seems to need to be reset at least every two days bc it just stops working. Other than that it does a good job at what it is supposed to do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard modem with router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good for home. It’s works fine. I really like it. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router with Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Cox cable connection. I have had no problems with my reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get an additional booster but overall this seems to be working well for my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good biy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, needed help setting up but great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Motorola combination modem was failing and I wanted something close to what I had

    I would recommend this to a friend