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Customer Ratings & Reviews

Your price for this item is $27.99
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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,984 reviews
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect router/modem that works with spectrum and saves me money on my bill every month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this device it was recommended to me by a seller and I'm very happy with the product thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well , easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast to install.Have not had any issues.Best thing no more rental fee from cable carrier !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modum / Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem / router since we switched to TWC, excellent design, small enough to fit anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in my three level home . We have three devises running on this with rarely any lag .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a decent gateway that works with xfinity that's not too expensive and this served the purpose. However, it does hang up from time to time, but a simple restart solves that problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performance and wuality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was very helpful in selecting the right application. This product works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant modem router combination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and price. The store sales person was knowledgable and very curtious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good to own so you do not have to rent a modem/router from your cable/internet company!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent alternative to the box provided by Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, great network management tools. Saves me $12 a month on my internet bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great no glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wireless works wonderfully. The staff at the store were friendly and informative.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my requirements I have an Apple Ipod and a Chromecast that use WIFI. The Arris is way more than I need. The customer support people speak horrible English and were vague in their responses causing a very poor eperience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast Modem. Great customer service. I recommend Best Buy to everyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't work as well as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Spectrum Tech was the one who said this is what I needed to enhance the performance. But in reality, it's not really that fast or much better than before. I feel I waste my money on a product that isn't all that great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a few weeks working great and would recommend. Good WIFI connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very unfamiliar with the product, but sales people were a great help. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with TWC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for my house. Thought it does have some issues getting through some of my walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first personally owned router. It has worked flawlessly since we installed it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great for my small home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently everything you find in a home interferes with the wi-fi signal using this device - walls, ceiling fans, doors. It works great if you are in the same room, but otherwise you may or may not keep the signal.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great having both in one ...less cables only one box

    I would recommend this to a friend