Customer Ratings & Reviews

Easy setup, user friendly. I like the 2.4 and 5GHz because some items will not use 5GHz i.e. printers and wireless heating and air thermostats.

fast and easy to set up and use, works well to amplify wireless signal across the house and into basement with no noticeable loss of strength.

The wireless is good, but an ethernet cable hooks you up to 5G and it is even quicker. Can do a guest network for visitors to use. Install was fairly simple.

excellent unit and I save on router rental charges from my cable company

Out the box plug and play. Easy to get started even memorized password.

Decided to purchase my own modem/router rather than paying Comcast a fee every month. Was pretty easy to set up with Comcast and works great.

Going from Docsis 2 to Docsis 3 I was able to increase my download speed from 15MBs to what I was paying for at 30 MBs plus got two WIFI Radios 2.4G & 5.0G

Make internet faster than one supplied by Mediacom. Took a while to figure out wifi.

Works pretty well. Cant tell if its my isp or this but doesnt always load shows super fast online. Overall I am betting its my isp since i got the medium to high mbps but not the highest which this product should do no problem. Very easy to set up and small.

If you are trying to escape Comcast modem fees, this could be your solution for an apartment of medium range IE 1200 sq. Works fine on both 2.4 and 5 bands. No complain, for the price is OK, Motorola is better but more expensive.

Needed to replace router/modem and got help from store staff. The item has worked great out of the box and easily setup. Very happy so far.

Replaces cable modem and router. Easy set up.strong enough for 1600 SG ft house.

We were going to switch internet carriers for a lower monthly rate available to homes with their own modem. First of all, the sales people are trained to say that this unit will not work with my carrier. So, we were going to switch carriers, sign a new contract and buy this unit to get a lower monthly internet bill. I'm so grateful that the new carrier's installation crew bungled everything and no-showed on us, so I cancelled them. Then I called our current carrier and they said that if I bought the modem it would work and I could save on my monthly bill. So I bought it. Once I opened the box and tried to hook up the unit, we realized that it requires a different type of connection so we were unable to use it. (The Best Buy sales staff knows better than Arris techs?!) Once we had the box open and called Arris back, they told me it was not compatible. (?) Not sure why that wasn't clear earlier but either way I didn't feel good about the unit being very, very warm and so quickly after plugging it in. Switching carriers so that we could save $30/mo by having our own unit, would have been a huge mistake that we would have been stuck with for at least a year's contract, so just make sure its compatible with whatever youre working with. Also, it doesn't really save money vs paying the monthly rental fee for the unit that the carrier supplies. If it breaks or there's a power surge that fries the unit then who will have to replace it - you or the internet carrier? After all the comparison shopping, then coming home with the wrong unit, almost switching carriers and getting into a bad contract.. it seems most cost effective for us to keep paying the monthly rental fee. At least if something goes wrong the carrier will come out and repair/replace the unit. We're giving it two stars for having a reasonable price but no more because the unit was so warm I was afraid it was going to overheat. Even if it was the right item, I just didn't like the way it seemed to be really hot. I didn't run it for long, in all fairness but it didn't feel comfortable taking my eyes off of it.

This item was easy to connect to, including setting up the security and passwords. The range seems to hit al areas of my 2-story, 3,000 sq ft house.

Very speedy, easy to setup, small & inconspicuous.

This the second Arris Surfboard AC1600 Dual band Router that I have purchased. I found the units very easy to set-up using the included Quick Start Card and customize the settings to modify the WIFI Network Name and Passwords (including establishing guest user passwords). This router is compatible with Comcast Xfinity cable internet services.

The Best Buy employee was very helpful in my decision to buy the Arris Surfboard. It was a cinch to set up & has worked great for us!

Very easy to use. Only ran into issues with internet provider, but the product has been great thus far. Very easy to log in and change password etc.

Once we got it set up worked well. Beats paying monthly rent fee.

A good, small Machine that fulfills all my present printing needs