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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast. Easy install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after minimal online research. Visited with a Supervisor at Best Buy who explained why this was the thing. She was right!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best one for the $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales staff at the store helped make this a no brainer I need the speed but not the price tag of the top line ones this works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product performs exactly what I needed it for! No issues with Comcast using this device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good cable modem was pretty simple to set u.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So Far, So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this for about a month. No issues yet. In the beginning I had to reset it a couple times, but has worked great since!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Xfinity compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice for the price I will be saving $120 yearly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Easy set up. Need to contact service provider to activate

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Very fast connection and compact in size

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up only hard part was calling my service provider to give them numbers they needed from the router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good one! Perfect for an apartment or a home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. Just got this a couple of days ago, easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    awesome modem and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use and setup. good plug an play, I am a computer gamer and have a high speed connection this keeps my FPS very high.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cable modem wi-fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up for this modem was very easy. I had to call ARRIS customer support to walk me through a few things. The customer support was very helpful and walked me through everything I needed help with. This modem was reccomended to me by one of the blue shirts. Dual band and solid performance thus far. I would recommend this modem to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price with best configuration. Recomment this

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good . As of no issues found for tv, two laptops..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris AC1600

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculously easy to set up. Works well. Have this in a 700sq ft apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for a router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be have problems sometime but overall it's good!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Performs well ....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I explained my needs and this product was recommended by B.B. employee. Easy setup and it works well. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This Wifi Router Works Well For In Home Use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it works well, best of all it is compatible with Xfinity/Comcast Wifi Customers so you can purchase your own router instead of paying extra monthly rental fees for a Wifi modem/router from Xfinity/Comcast. It definitely works well and will help save you money in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    setup and online within 15 minutes, no need to reset every few days like the garbage cable companies let you rent

    I would recommend this to a friend
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