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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,984 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable installer recommend this instead I'd renting it from the cable company. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of now we haven't run into any problems with the modem. Easy to set up and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old slow modem. This one is great much faster. No problems ever! Good price too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as a combo, no complaints. Speed and performance worked well. Only complaint was the UI on the website was frustrating on initial deployment

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with my speed so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to use with my Xfinity subscription. I have been getting good speed so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect modem/router for an apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and get going. Plenty of coverage in 800 sq ft apartment, and then some.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Should have bought another model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the next higher model which quit working. Should have replaced it at $60 more. I have had nothing but internet connection problems. Finally got them fixed but hours and calls to cable company and ARRIS to do it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast reliable modem. Best one so far yet! I would totally recommend this to my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router/modem ... Get signal all over the house, 3 bedroom 2 bathroom, even in the backyard!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router/modem to replace cable company equipment and save the monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem and router for Cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem and router for Cox, reliable and affordable option for the up to 300 speed

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not a big deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the router that Comcast gave me. It didn't work any better, but cost twice as much. It doesn't stay connected to the Internet for anything. I'm not happy at all with it, but I can't take it back to Best Buy now

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had zero problems, the duel bands allow for fast Internet no matter how many people are on

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Your average surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted something that would run all devices without getting jammed up. Things are faster but continue to get jammed up. Note also that this may be an error on our part but I'd go for the next one up if your running a lot of wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product for cheap price...I recommend it to my all friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me about 45 min to set up and get online. Instructions very easy for a non computer geek.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed and dependability. Already purchased one for my home and bought this one for my son

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is everything the salesman said it would be, I have more for my buck.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having issues with my last one! None at all with this one! Highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router combo does exactly what I need it to. It delivers on speed-far above what is needed-and takes up much less space than expected. I'd definitely recommend this to anyone who just needs a reliable high speed modem and wireless router.

    I would recommend this to a friend
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