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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,984 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great! It covers a good area and is compatible with my Comcast internet. I save on the rental fee every month and internet has sped up!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for College Student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Quiet and easy to set up, I had internet connection in minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Work Perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very small but super powerful. Works perfectly in my one bedroom apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Small apartments!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this item, my husband and I were looking for a router that would give good signal strength to our devices in the apartment. Plus, it was recommended also for Xfinity internet and streaming. Would definitely recommend getting for small apartments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got tired of paying a monthly rental fee. First I had a modem with an apple airport but had speed issues. I then swapped both out for this gateway. Now my original setup I had the router upstairs and noticed the range was not very good as stated in the reviews. Recently moved to a one floor apt and the range is perfect for me in a one level set up. Also customer service was great in setting up the configuration. Would buy again but would maybe recommend a repeater or signal booster for a larger area. Finally on a side note, this gateway has two Ethernet ports so be aware of how many devices you have to plug in.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace my Xfinity modem so I could get rid of my $10 monthly modem fee (which is going up to $11). It is smaller, fits neatly on my desk and has a more modern look (white vs Xfinity's black). The price was also very reasonable!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Surfboard still Surfing riding internet waves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris - Surfboard Dual-Band Router & Cable Modem is a high quality product with great specs and capabilities. My 100mbps speed is a slow speed in reference to what this surfboard can handle. Price was good for the product performance in return.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best modem for high speed internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Must better than our last modem. Would definitely recommend this to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    Easy hook up - Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I immediately experienced better performance and hookup was a breeze. I like having the wireless modem and wireless router in one small device. I also bought one for a friend ! And, if you are leasing a modem from your carrier, you get an ROI in less than a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem to buy. It has built-in modem and roter so you can have WiFi as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router we just needed something different that was compatible with dish

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router and installed it in my house. Everything works! Only one problem, the WPS button did not sync with my extender. Had to go to the web to get it to work. It did! There is not much say about a router, it either works or it does not. It did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router/modem does exactly what it's supposed to do. I'd recommend it. Easy set up too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was reccomended by sales associate and it was just as he described- great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router. Quick and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great! Really easy setup. I have 100mbps plan and works just fine with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impress with this unit. The very user friendly setup. Having no issues with the unit and I believe the speed is great. I have two laptops, roku and wireless printer and I haven't any slow down with the process and using all these devices.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm in my 2 bedroom apt. Small enough to fit almost anywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    I'm cheap so this 2 for 1 gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, so yeah I am cheap and I live in a relatively large home and this gives me enough wifi coverage around my house. From my experience, after having it for 6 months now, It is easy to connect to and runs smoothly with 6 devices connected to it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    My Arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. Always running doing what its supposed to do. Our systems barely ever lag. We have 6 items running on the wifi and they run great. No complaints here

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I have high speed Internet and this modem works great with it

    I would recommend this to a friend
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