Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $27.99
Clearance
The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,984 reviews
  • Rated 4 out of 5 stars

    Like it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working great until recently, which I believe is just my internet provider, I need to give them a call. I've been having to restart it too often these past couple of days.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good and as per the specification

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suites best my personal needs. Great speed and compatible with COX. I am now connecting 8 devices and all are working with great speed!! I would recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dual Broadband Modem and Router works great with our Comcast cable, save money buying your own versus renting theirs monthly. Glad I bought this, nice to have

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier. My internet speeds are faster, I have had zero problems with the router, it works better than my gateway from the cable company did!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definite upgrade from Comcast rented model

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite upgrade from Comcast's rented modem. Less buffering and improved processing speed. Was a nightmare to switch with Comcast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connection Issues At First,So Far Reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble connecting to the 5.0 GHz to computer, so gave up. But was able to get that Working for blue ray player. Some issues with network but might consider buying a extender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works very well; don't need to recharge it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with it. My last one was old and had to reboot and still didn't work. Not having Consumer Reports, I didn't have time to review. One I purchased it and checked Consumer Reports, I was extremely happy that I picked an above average product.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great router!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how small it is! It was easy to set up, and has a pretty good range as well as allowing us to connect multiple streaming devices without slowing down.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ethernet ports

    Rated 4 out of 5 stars

    Super fast internet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed, easy to set up, unfortunately it only has to internet hardwire ports on back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This has not disappointed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time Warner told me I would want to purchase a modem and router rather than rent one from them. They said it would cost about $40. They were quite wrong but the salesman in Best Buy assured me I would be very happy, then the installer said the same thing. So far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dual band

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a good compromise between function and price. The signal does occasionally drop for no reason with my Samsung tv but seems to work great with my other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 3 out of 5 stars

    It Keeps Disconnecting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am satisfied with Speed and Performances, but it keeps dropping the Internet. When i called the Tech from ISP he checked and said that since there are too many networks in range you Modem can’t keep the connection up. SonI can’t use Wireless for Steady connection. I had to run cable for all devices.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the Job!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original dual modem and router from cox cable died after years of having it. I had to get a replacement and didn’t know anything about a modem and router. The Best Buy personal asked me a few question like square footage of house, how many people will be using it, etc and recommend the Arris. It was so easy to install. After installation you do have to call your service provider to actually make it work. It worked immediately and even works better than what I had before. I am very satisfied with this product and would recommend buying it. Thank you, Manny

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Good Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice compact router/modem combination. Does the job and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. Haven't had any problems It was a replacement for my Suddenlink modem. Works so much better than what I had with Suddenlink.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best router for you buck!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking at something that’ll offer the latest upgrade in terms of router options I believe this is your best bet with consideration of the price. I must mentioned that I did buy this product when it was on special of course. I would consider this model if you have multiple devices connected to your internet, in addition its a definite upgrade when compared to the router your internet service provides. STOP paying for that $10 fee rental some internet services charge, change to this model or something below this model.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good product for Internet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was recommended to me by several people. The only issue is that I am not technically capable - to hook it up was easy but the issue is if anything ever went wrong with my internet, my internet provider might not be able to solve the problem because I wasn't renting it from them. I didn't want to risk that so I just rented a router from my internet provider at a higher cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great and Great Deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on Comcast/Xfinity and the signal is strong throughout the condo. Nice to have the Modem and Router in one unit. Nice deal under $100

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to install, works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the modem installed and working in about 1/2 hour, including time to review instructions. Easy set up and password. Works well with my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when I got xfinity wi fi.does the job just fine.got a price match from an online competitor and in the end decent price

    I would recommend this to a friend