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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,984 reviews
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First modem I have with wifi capabilities! Easy to setup and working well so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to have the modem and router all in one. We should have bought something more powerful because we find shows are having to rebuffer often

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first ever purchase of a router/modem and did so to avoid having to rent one from my local ISP. People complain about the blue light that emits from the the device, but it doesn't bother me--it may be the type of entertainment stand I own..it has dark glass which I assume keeps that glow to a minimum. Overall, not too bad, I've had the device hooked up a little under a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup, works great. . Has great coverage in our house. . Follow the instructions. And remember to call your Internet provider to activate the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very good, solid product for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to avoid having to buy one from my internet provider in my apartment. It works great and has no speed or connection issues. My only complaint is that the signal is not strong enough to be connected while outside. But that is a very minor complaint as I am aware that this is not made to be used at any kind of real distance. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know much about modems or routers until I went back to Best Buy. The associate who was working there was very helpful in explaining to me how they worked and then he suggested this modem which also includes a router so you would not need to buy a separate router. I found this product very useful and it does what is supposed to do. I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    outstanding all in one unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to lower my internet bill, and am very pleased. Not only is my bill cheaper, but my internet speed has never been faster! Setup was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Flawless interweb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It is compact and attractive. As far as routers go. It works great too! I have yet to have an internet issue in my home on a computer, phone or gaming system that could be attributed to this device. It reaches throughout the entire house. It has two frequencies so you can get on a different one when your wife is slowing you down with her netflix and candy crush. lol

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good compact size. Good price for the features. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 Stars! This modem/wireless router is easy to setup and has great range. Able to connect all of our devices and stream anywhere throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great reliable router/modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is one of the best as far as reliability is concerned. Speed is definitely up there as well. Highly recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new router, decided to go with the modem router combo. It's a good device just doesn't work good with my provider. Was kinda of slow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, Every so often it does disconnect my Wi-Fi on my direct TV and with my Bluetooth player but for the price we can’t really complain.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with cable equipment so I purchased my own. Solved the dropped signal problem! Works perfect!!! Great product for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Xfinity Cable Modem/Router Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the $10/month Xfinity Modem/Router with this dual-band equipment. WiFi speed is noticeably improved over the swapped-out Modem/Router on both bands. In 11 months I will have recouped my investment (including the sales tax).

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Super fast. No issues at all. Love that I can have multiple devices connected at one time and have no issues or slow down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 5 people on this router and haven't had any issues streaming yet. Good for the price especially since I needed a modem router combo.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with speed and reliability of modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem after mine was "fried" in an electrical storm. Rapidly discovered I could pay just about any amount I was willing to for a new modem. The sales clerk was quite helpful about telling me advantages of various modems. I chose one which was mid-range in price and met my needs for allowing multiple hardwire connections and good speed. I use a business computer and also have a separate wireless system attached to my modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to set up & works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem is fast and does exactly what it says it will do. Setup is easy and it requires no further attention to do its job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonderful product for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally liked the sales man that helped me. I am really enjoying the quality of this product. It certainly is doing the job it was intended to do.i am going to recommend it to my friends and family. Thank you for this product. I like it.

    I would recommend this to a friend
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