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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,984 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used the cable company box for my modem and router I had become discussed by its increasing slowness and inefficiency. Thus was the reason for my purchase of the ARRIS modem router and am very happy with how it has quicker up the lag time which I was experiencing with the Comcast modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for streaming video and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this to replace the modem I was renting from Cox. It has been fantastic and I really enjoyed the guest network.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fine product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this is a fine router, the store clerk gave me this device. I asked for a router/modem a 2 in 1 machine, but this wasn't the correct one. I am an older adult and thought I had explained my needs, I'm really not sure. I repeat again, this is a fine product, but watch what you are asking for.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    money saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my daughter . she has a very small two bedroom apartment 1100 sq ft . works assume great prce

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Mixed feelings...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Comcast modem/router to replace my 5 year old modem and wireless router. I thought, hmmm, I'd get one that can support up to 100 Mb/s to match my Comcast internet service. Well...since I bought this modem/router, I've been having nothing but intermittent internet connection with Comcast. Apparently, this modem/router is trying to pull a lot of data from Comcast. The intermittent internet connection is being caused by an issue on the feed lines from Comcast outside my house. This was not a problem before because my old modem was a slow one. I guess I'm glad that I bought this modem/router since I found out I'm not getting the Comcast service that I'm paying for. But I'm also annoyed at the fact that I'm getting intermittent internet connection. I've called Comcast and they are now going to fix the line outside of my house. -Mixed feelings

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Buy for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with several computers tv etc. best of all it’s mine and don’t pay fees for one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad machine, wish it was a little faster. There should be a (SURE) button for would you recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 3 out of 5 stars

    Good but could have been better...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but I bought the wrong model based on advise from the salesperson. The result is I don't get the optimum speed that matches the service I pay for through my internet carrier (TW) It's sufficient but not great. Not the fault of ARRIS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because it would simply pay for itself after months of "renting" one from my internet provider. I didn't know much about routers but I read reviews of various products and talked with the people who work at bestbuy and this one seemed to be the best to go with. I have no trouble getting a good signal(I live in a apartment though). As well as no issues having multiple devices connected at once (TV, computer, and various phones, Etc)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dual router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, no problems and easy setup. Great range over my whole house highly recommend over netgear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save Money From ISP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem to go for if you're looking to cut the rental fees that your I ISP is charging you every month! I'm using it with Comcast and all I had to do was call them to get it activated

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Reasonable price. Helps to save on the rent of a modem with xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an excellent product, easy to connect and very small. it works good on xfinity network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ditched the rental of the modem from the cable company and purchased this small device. Great range, even through two (2) walls, to reach our home office devices on the opposite end of the home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No speed increased on Wi-Fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No speed increased on Wi-Fi been having troubles with slow and lagging Wi-Fi this was recommended to me my old one when I was running at 50 meg wife I was hitting 45 to 50 upgraded 100 meg Wi-Fi now runs 15 to 20 after purchasing this Internet provider tells me that I need a better router

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem, easily configured and easily managed. The built in wireless is just that, built in wireless, the range is pretty poor even on the 2.4hz channel. But it gets the job done with decent speeds. I would recommend this unit for smaller apartments or small office environments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    average signal strength

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall does what is intended, but I thought the signal strength would have been stronger for what I paid for it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good performance, easy set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice integrated Wi-Fi with cable modem. Very simple set-up, dual band Wi-Fi with routing for higher band devices automatically connects higher band-width devices to the 5.2 GHz side.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to connect. Has great signal strength, even works through my concrete walls in my apartment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Suits my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to pay a monthly rental fee to my cable company. The customer service rep recommended this product and although it was a little more than I wanted to spend I'm glad I listened to him. Signal is strong throughout my house. No issues connecting multiple devices.

    I would recommend this to a friend