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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,984 reviews
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by Xfinity, they helped with setup which was really easy. Its small, connection is always strong, and i love that its white and matches my decor!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Neutral -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry - I have to be neutral with 3 stars because I have not had a chance to install this yet. It appears a little complicated to do and I have not had the time. Will come back again once I get it installed.Highly recommended by the Best Buy sales person which is why I purchased it. It was also on the recommended list from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great for Mom-in-law

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem/router to improve internet speed and this product did not disappoint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended this was the one I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would advise anyone to ask Best Buy associate which one they suggest for your own specific needs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    As fast as I expected. Short range.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Ethernet for my computer and I get the speed I'm paying for (200mbps up/20mbps down). As far as Wi Fi goes, it does reach every where in the house with decent speed, but I was hoping it wouldn't be as slow and unreliable in the farthest rooms (my house is not that big).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad, occasional lag spike when playing games but that could be my internet speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my internet installer stated that it was a very good brand and was up-to-date, I knew I chose correctly and was given great advice in store. No issues .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi is for sure faster but doesn’t extend through whole house as it states it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by the blue shirt at my store - compatible with TW, and set up was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price but works better with an additional router

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable company said I needed a new modem and the Best Buy people recommended this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to connect,easy setup,great WF,good price,save money on Xfinity rental

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple install. Two weeks of use with no problems. Performance excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem has already paid for itself in savings. Works great. Very quick also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great wireless gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless gateway but could be a little bit stronger. Does not reach upstairs very strong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and ise. Took no time to activate. Speeds are much faster than before

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, and easy to set up. It is lightning fast..should have bought this sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Modem/Router Combo for Non-Techies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased two of these modem/routers for my family members so they don't have to pay the modem rental fees to the cable company. I have not heard from either of them about having any issues with connectivity. I also have an older model Surfboard that is just a modem and I never have any issues. I trust this brand for it's stability and great products at affordable prices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works well. Better than paying monthly fee for use and extended range.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have good service.... it is combined router/modem.

    I would recommend this to a friend
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