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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,984 reviews
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so far works great no issues with it. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has been great. It has saved us money on our monthly bill as well as the internet connection has been working well throughout our town home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product nice and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up works great nice connection speed, connects immediately once i log into my computer

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended range, great speeds, very happy with this purchase. Stable and good service

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. It has been working fast and efficiently so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working like it should and not loosing connections. It has been fantastic that it works so well. Our sales person helped us make correct decision

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my PC, but my iPad loses its signal across the house. May need an extender for large house or one with metal studding. Has increases the speed of my computer exponentially though. I like that I only have one unit instead of a separate modem and router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination modem/router is a winner. Good coverage and easy to get going

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues with this router and I love that I'm not paying Comcast the monthly rental equipment charge. Phone capability is pretty good too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and wifi router works well. The signal is not as strong as the one provided/rented from comcast, but still has a good connection and no issues otherwise. The lights are super bright, but its not in my bedroom so its not a problem. Easy set up too.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Fast and small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router combo packs a big punch for how small it is.. blazing fast speeds!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, worth the value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because I was getting Cox Internet and didn't want to pay the monthly fee. This product has been great and 100% worth the value. It is nice to have the modem and router in one to eliminate all the boxes. I would highly recommend this product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The first month has a disrupted switch of SSID

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after reset the dropped service by turn off and on the power again. It works fine until now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because at the time it was the fastest modem out there. I have had no issues with it overheating even inside a cabinet. The lights on the front are bright and I wish they could be dimmed. It is also nice not paying for a rented modem every month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast & great but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the combo of a modem and router and it processes pretty fast -- no buffering; however, seem to lose the 24 MHz that's available. This can be very frustrating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem/Router and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cox gave me my internet feed and installing everything else was a breeze. The WiFi pairing button found my printer and I was up and running in no time. I have 50 Mb service and streaming is seamless with no waiting. Very pleased with this product for the price point.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    super easy for non tech people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product was very simple to setup and provides extremely fast wireless Internet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is both Modem and router good speed and easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect router/modem for family of four!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just needed updating as our old router was not doing the job-now we could give back the modem to cable company and save on monthly bill! Win win!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    best of best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one year is used great modem speed signal is very powerful

    I would recommend this to a friend
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