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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range, easy to use. Compatible with major providers.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    On Cox cable, worked flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a cable modem for Cox cable when I move to Las Vegas. I looked at the Cox site (not very helpful) and searched on-line for information. This modem was recommended for Cox subscribers and the young lady that helped me at the store agreed. It was installed with out any issues and has been working well for the last 5 months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great for dormitories and apartments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a downtown loft, and this works perfectly for what I needed. I went in to buy a Netgear N300, but the employee walked me through the reasons this item was a better fit and quality. I'm glad I went with it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying a monthly fee to rent my router and modem from my cable company so I decided to buy. The DOCSIS 3.0 on the Arris Sufboard meets the latest requirements for cable TV providers. And it increased my Internet speed! Easy to read front buttons make it easy to tell if one part of the unit isn't working. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Love that it's all-in-one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, easy to install. Would definitely buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Top-Notch modem/router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and easy to install and works really well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beats paying cable 10.00 a mouth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works longs it is up high don t work well in basement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with wi fi connection. I tried 2 different modems and 3 different routers. All were more than enough, strength wise, for my needs, and all brand name, quaity units. Bought this modem, router combo and it worked great. Don't have a clue what the problem was, but this was the only unit that would work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem- wi-fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install. Works great in the entire house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deals on tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good deals and reasonable prices on all tvs and electronics

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it ..... verryyy fast and good range .........

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS Dual Band Router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this dual band router for a while and it is still working great. I bought it to save money rather than renting from my internet/cable provider (Xfinity).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I expected, Best Buy had exactly what we needed. Price was as good as anywhere else. This is one of the best made!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this Modem/Router over performs our internet provider. The dual band broadcast puts this a step above. Set up is quite easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a recent cord cutter, wish I had done this sooner! However, my internet speed got worse due to streaming from multiple devices. I no longer have that issue once I made this purchase. I found the providers equipment was preventing me from getting the MBPS I was paying for. thanks to.surboard I am good now! thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A Upgrade from what I had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering my old modem and router set up was over 6 years old anything is a step up. I plan on upgrading my Internet speed to 1gb so as soon as that happens I will have a better review. Other than the modem being glitchy for the first week or so, kept having to restart it, it now works properly now and I never have any down time

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is reliable and compact to fit many places.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet speed was fast. The price was reasonable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Modem/Router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While a modem/router combo is convenient, I'm not as happy with the range/performance of the router as when they are separate. If you're on the fence, I suggest getting the modem separately then get a nice router with antenna or if your budget allows, get the Apple Airport Extreme.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to set up, simply directions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the easiest piece of equipment to install. I had to call my internet provider twice, but after that everything was working. I had to go on YouTube to find out how to encrypt my product. That is my only complaint. My internet is faster, my tv picture is brighter, and streaming on multiply devices is not a problem.

    I would recommend this to a friend
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