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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 2,984 reviews
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews I decided to purchase. Haven't had any problems. Excellent coverage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good router and good customer service from company it self. Was having issues but they walked me through some solutions and I haven't had issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does what it says on the tin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, and with the push button, very easy to setup other devices. I was wary, the last surfboard (earlier model) wasnt great but this has been fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend! Works the same as Comcast. I have noticed any difference

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tired of paying rental fees to Comcast for a modem, did some research and found Arris to be an outstanding product, had a small issues connecting it to my printer, customer service was more than friendly and easy to understand, works better than expected

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked great for me. I have Comcast Xfinitiy Internet and I have not had any problems with it so far. It does the job. We stream a lot (gaming, music videos, Netflix, etc.) and it doesn't slow down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved me monthly on my cable bill. Great value over the corse of my contract

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Wish I bought is sooner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to get away from my cable provider's equipment, wish I bought is a lot sooner. Better services and I don't have to pay a fee for the old equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson was very knowledgeable and helpful with helping choose product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good it has ran smooth internet is a bit faster on it then the old one. Happy with the purchase so far. If it last longer then a year I might post more.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    OK for routine stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably easy to install. Single unit modem/router is convenient. A little faster than former Cable supplier's modem and separate router. Fewer connections.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of renting a modem from my ISP, I decided to buy. I'm glad I did. This modem is very fast and has never failed. The only small complaint I have is the lights on it are very bright. Other than that, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    All in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this product didn't work for us as we would have liked, it was easy to set up and get started. We ended up going a different route with a larger unit.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Top Modem Router for Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price performance modem router 5G for Spectrum 100 Mbps connection. Stop paying modem or router fees. You will save the price in less than a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great quality. Best Buy has the best selection you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kept my C-pap machine running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept my machine for over 4 hours after power failed during hurricane Irma.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signal strength covers our small house well. The only thing that is having issues is the printer. Not sure if its a router problem or not, but before I can use it I have to restart my printer every time for it to show up on the network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The wireless gateway works really well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An employee suggested this model, so I purchased it. It has worked really well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Great while it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router/Modem was great while it lasted. Enjoyed the admin software and ease of use. Router ended up crashing for some unknown reason about 6-8months in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works better than expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my in-laws after learning that they had been renting their modem for years. This is far better than the one they were offered from Comcast and allowed them to have faster internet for the same price. I highly recommend!

    I would recommend this to a friend
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