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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,984 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works fine for my purposes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run a business from home and don't need a lot of distance from router to computer, but I do need speed. I don't do gaming but I have Apple TV and cable internet. This router was suggested by the Best Buy salespeople as the best buy for the price and they were right. The speed I get is much faster than what I would have gotten with the stock router from the cable company. Cable company routers don't give you the full speed that you pay for, which I didn't know until I spoke to the Best Buy experts! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this instead of using the xfinity gateway. Cheaper, stronger and faster thats what I was told. Well ... It was all true!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product and very easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extremely user friendly product. The hardest part of the installation was dealing with my ISP (Charter Communications). Once I was able to get the modem associated with my account, it has worked great. I have noticed the 2.4gHz bandwidth is sometimes not recognized as a wireless access point but have not had problems with the 5gHz band.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to set up, and good Arris customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Good coverage in a 2 - story 2400 sq ft home.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Suggested by our IT guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for our home. We were overdue to to replace our cable co issued equipment and our (trusted) IT guy recommended this. He told me exactly what to get. It's what he has in his home and recommends. This unit is slim and upright. Our IT guy did have to connect from our home but we remote to our business so there was configuring involved that I was not going to tackle by myself whereas others I"m sure would be much more comfortable. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem & Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and installation. All my devices were easily linked to the WIFI. I am very happy with the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Outstanding product, I'm happy with this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has excellent range & it's easy to set-up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works properly, it was easy to install. I been having it for about 3months and haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to set up and reliable so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took no time to set up and it seems reliable. Bonus is that we don't have to pay Time Warner rental for a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the wireless gateway is easy to set up. fast speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great, and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and use. Great product and WIFI is working good. Glad to not to be paying extra money every month to comcast. But I did not think about home phone. This product does not support home phone line. So if you need home phone line you have to get product that supports that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Price

    Rated 5 out of 5 stars

    Great Router for good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router out performs my old router easily. Easy to connect myself with no issues. Replaces my rental fee of having to rent from my internet provider for their router & pays for itself in the long term. Price was not steep either. Very affordable & does exactly what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, a reasonable price.it was very simple to install and is a compact item which is also nice looking

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So glad I bought this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying Xfinity $10 a month for a router/modem that worked below average in my home, I now lowered my bill and what's funny is how much faster it is in different parts of my home that was horrible on a $10 a month gateway router. It took 4 minutes to activate and hasn't had any issues that I had before. I was about to cancel my internet provider until this router came into my life. Best decision since I married my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a cable guy many years ago. I understand broadband technology and my overdue needs for a docsis 3 modem. It took two minutes to install including the firmware update. I purchased it to keep myself from having 10.00 a month modem rental fees. The WiFi is awesome. For 100.00 it’s a ridiculous deal and streaming works perfectly. Or if you’re unsure then ask the kids in those stores and buy ones that cost 3x as much.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    AWESOME PRODUCT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS UNIT WORKS VERY FAST. I NOTICED AN IMPROVEMENT ON OUR INTERNET AND MY XBOX SIGNAL IS ALWAYS STRONG.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good Bang For Buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wifi router is more on the cheap side of routers, however it does occasionally drop connection. If you plan on online gaming I would get a step up from this router. Its good for streaming Youtube , Netflix and other streaming sites but don’t expect lightning speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've now had this at my house for a year and have had no problems at all. Everything has run smoothly with my whole house internet. Signal can reach every room in my house with good strength. I would buy it again, good product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, good range, extremely simple set up. Small and so far excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great dual purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is so easy for novices. Has pretty good speed for most internet service providers

    I would recommend this to a friend
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