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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,984 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No More Drop Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since buying this cable modem/router I haven't had any service drops. Haven't had to reset it daily. Streams faster than the one I rented from my cable provider too. Absolutely no regrets here

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Decent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Ice had it for a couple months now and have not had to reset it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for all my electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this hooked up to the tv and with the dual router different electronics are on different WiFi’s which allow everything to run at optimal speeds all the time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son instead of renting from comcast. Works well and no issues with compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So cute!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this because it was recommended by the sales agent from Cox. It’s easy to set up so I didn’t need to pay to have an specialist come and instal it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Fast but range is small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast when youre close to it but constantly disconnects

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Arris surfboard docsis 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your time or money on this item. Worked great for 10 days after that it wouldn't do anything no download upload nada. Lights on front went crazy. Took it back to Best Buy exchanged it for a net gear night hawk. The net gear works wonderfully I'm almost getting twice my download & upload speeds.if I could give it zero stars I would. That's why it's got only one star.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than what cable company provides I tried the smaller version first and this is far superior

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new WiFi modem. The best part is now I am saving 10 dollars off my cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous modem/router was destroyed in a storm. The Best Buy staff recommended this as a replacement. It was very easy to set-up and is quite a bit faster than our old one was.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Cable modem/ wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem/router, the speeds are great but the range doesn't seem up to par, especially for the price...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is small and light weight. My HD is working so much better. My 4 yr old Motorola I previously had the HD wasn't as clear and my streaming kept interrupting programs to reload.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my xfinity modem with this and it works great and saves me the monthly fee to rent theirs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly right out of the box with my upgraded internet service from COX. Have not had to reset it since setup. The lights on it are a bit bright at night.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I got tired of throwing my money away renting one from xfinity. I feel so dumb I didnt do it before. Wasted money! Works excellent no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No problems works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I was looking at other products then I talked to the sales group at Best Buy and they pointed out the benefits of this one and so I decided on this one. I'm Happy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop was so slow to download anything. Once I got the Arris Surfboard AC 1600 Dual Band Router with 8×4 DOCSIS 3.0 Cable Modem downloading was like lightening

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Freed from COMCAST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good...I no longer wanted "rent" a router from Comcast & the associate at Best Buy recommended this Arris - hopefully it remains as easy & reliable as it has been.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is working fine with out any issues. So i would recommend this to others

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Not a tech person but this is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I bought a modem, and I am not disappointed. It works quickly without problem. I use my Roku TV, laptop, i-Pad, and i-Phone using its Wifi.

    I would recommend this to a friend
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