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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,984 reviews
  • Rated 4 out of 5 stars

    great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great router, got it because it had the best review and at this cost. would definitely recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic product, has pretty good range and does the job it was intended to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router, better than renting through internet company- sometimes needs to be restarted

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem and router is SO fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made my internet speed go thru the roof. I was using the one cable company gave me...huge mistake. Until I bought this I had no idea what I was missing, it is wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Internet speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this device. It has the speed I need for all devices that I have connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dual band works great in townhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not know which modem to buy, but based on clerk's recommendation, I chose this one and it meets my needs. Currently use it only as a modem and have separate router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 3 out of 5 stars

    Good medium range modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall performance good .Easy set up.Best Value for your dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Is small and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable router slash modem and it work right out the box great deal

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Absolutely works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This specific modem router was brought in to change out the outdated Tine Warner one and I found thy it's faster and handles more devices. Has been a great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Comcast representative gave me a few suggestions of modem and routers I would need. The range is great. Ive had this for about a month now and have had 0 issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful router modem. Small and very easy to set up. From box to web in less than 20 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected I have to reboot it maybe once every couple months works fine though

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is compact. I like the fact that it is small enough to fit in my TV stand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a greta product just make sure it works with the provider of your choice

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace the one Comcast provide I couldn't happy with this modem. It's very fast with dual band as well as seperate guest feature.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Wireless Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older modem that did not have the AC technology. My new laptop has AC so decided to make the upgrade. My laptops speed has increased and movies buffer quicker.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the previous router/modem from the cable company. Plus I no longer have to pay monthly fee for their rental. This product works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination router/modem has been working well so far. Easy to set up and manage settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    handles what we throw at it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are a household of 4 adults and 7 children. Everyone can use their devices at the same time and there is no problem. This is the reason we got it. Works wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great, hi speed modem/router for multiple users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I realized (finally) that I could turn in the modem I was "renting" from the cable company and OWN this superior modem/router combo. Much better performance!

    I would recommend this to a friend
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