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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,984 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues , performance is almost same like Comcast modem , Quick response from customer care

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Decent buy for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, its a decent dual modem router. Easy to setup and works with Xfinity

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    needed a replacement modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our previous modem quit so we headed to Best Buy. Had a charming sales associate help us and recommend this modem so that we wouldn't need to buy a modem and separate router. It was much more than I wanted to spend, but he said it works great! We took his word for it and much to my chagrin, bought it. It works, but we have had a few times where we need to turn it off and turn it back on (we've only had it about a month) to resume internet service. Wish it would have been a little less expensive, but I understand that we may have saved a little by buying this one unit that does the work of two items. Also, wish it was a little more consistent. Can't say that our internet speed is any faster than it was before. I would say that I wouldn't recommend this item to a friend UNLESS they didn't mind spending a little more money and didn't want or need to get both modem and router but just wanted an all-in-one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues and have loved it! My signal has always been strong enough for my apartment. I can't say enough about the guy who helped me pick it out!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great wifi cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. Plug and play. just plug it into the wall. connect the internet cable, contact the cable company and you are off to the races.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great combo device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable provider recommended this brand as most compatible with their system. Works fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great bandwidth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well in my house after the last modem couldnt get through the walls in my house

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job better than the comcast rental. If i did it again, i might opt for the version with a few more channels to ensure I'm getting all the speed I pay for though

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Couldnt ask for better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PERFECT MODEM FOR ALL YOUR ENTERTAINMENT NEEDS WHETHER ITS GAMING OR MOVIE STREAMING THID MODEM DEFIENETLY IMPROVED MY INTERNET SPEED EVEN IN A DEAD ZONE PART OF MY HOUSE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mid-range router/modem for cox subscriber

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem was on sale and was listed as a compatible option for Cox's 150mb plan. I've been using this for a month with no problems. Installation was seamless

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router for gaming or streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router provides for faster internet connections, so it's great for gaming and streaming videos! I highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Solid router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets used everyday. Haven't had any issues disconnecting. Speeds are fast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is working very good for me and I use it everyday. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Modem Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great compact size easy to connect few wires works great with my all in one computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Plug and play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and operate. Combined modem and router provides for less equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When switching to a new ISP, I needed a new modem and router. Read some great reviews and picked up this combo for a good price. Seems to be doing everything it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told my old modem wasnt "working" by my internet provider. Was actually there lines that are old, but the modem works good. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying cable modem rental fees. This unit is small and does the job perfectly. Cable need special requirements, which this modem/router met and exceeded all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router was easy to set up out of box. Just called the cable provider gave requested information to activate. Connected WiFi devices all is good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to setup very easy and got rid of monthly fee from Comcast if you love to save money and do not have a lot of space this will do it

    I would recommend this to a friend
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