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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,984 reviews
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with no headache. Great range and output of digital signal strength. Will buy again!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    King of all Modem/routers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router all in one device is truly the king of all wireless gateways! With the newest AC wireless technology you can multitask, surf the web, and play games with ease. With my old modem/router things would always slow down when other family members connected, but with this router it feels like I am the only one connected. If you have internet, then this should be your go-to device. I highly recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is easy to set up and is small enough that it is unobtrusive. However my experience is that I needed a signal booster in order to use it in the yard or in remote areas of the house. Part of that falls on Comcast for a highly inconsistent signal strength. Once the signal booster was synced with the unit it all worked well. I did use the tech support from Arris while I was having these issues and I must say that they have the best tech support team I have ever experienced. They are friendly, polite, extremely patient and very helpful. I would highly recommend this or any other product from them on that basis alone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first purchase of an Arris brand. Bought this because it's compatible with COX network. Like that it's compact, easy to setup and for dual purpose (modem and router).

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    it is great for hiome & office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is small but great in performance. And switch to two different band easly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent signal throughout my home. It was easy to install and use in less than 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Motorola modem is awesome fast and easy setup! Really good speed! Love the dual band! Great product all around! Only one complaint, led front is extremely bright! depends where you put it, could possibly double as a night light!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Ethernet ports

    Rated 5 out of 5 stars

    Works Perfectly, Pays for Itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router is pretty hard to beat at the price point. AC WiFi is very fast, and cable connection makes full use off my 75mbit Xfinity connection (SpeedTest showed closer to 90mbit). I find it faster than the stock Comcast modem, probably because I’m not inviting the entire world to use my connection through some guest network that makes Comcast even more money. Speaking of which, by not paying for a $10/mo. modem rental fee, the unit will pat for itself in less than a year. Since I get basic cable through my HOA, my Comcast bill is down to $40/mo!!! Don’t have telephone service, but come on, this is 2018. Yes, only has 2 ethernet, but AC is nearly as reliable in my small condo, and if you really needed more ports, a cheap switch would also pay for itself in a few months of not paying that rental fee. All in all, an excellent value for money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Excellent performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router/gateway supplied by our internet provider worked well for quite a while but recently began dropping internet every few days. This required a 10 minute restart and then reconnecting all 7 of our household devices, not fun! We purchased the Arris modem/gateway based on reviews, hoping it would not be incompatible with our servicee provider or our devices. We were very pleasantly surprised at how easy it was to program, activate (done in less than 10 minutes), and connect with our home network. We have been using it for several months now and the only problem we have encountered is occasional loss of network connection by our HP Envy printer which is easily fixed by restarting the printer (time to update printer software). We are very pleased with the performance of this Arris modem/gateway and it's ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a dilemma whether to go for a separate router and modem or to go for an integrated product. M glad that i chose motorola sbg6700ac. Its an integrated product which gave me no trouble while setting up my home wifi. Works smoothly and the best part is that it creates 2 wifi connections automatically, one which can be given to your friends who come over without compromising your primary wifi connection speed

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, although I have had to reset it once. Only get about 100Mbps out of the possible 200Mbps that I pay for - would probably get all 200Mbps with a 16 downstream channel. Good for basic spectrum. Easy setup. Very small (a good thing)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Works well and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and is easy to set up and takes up very little space.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had zero problems with it so far! Internet is fast and reliable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good wireless connection & bad wired speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This equipment has the wireless speed it advertised, super fast! And it combines the modem and router. The energy consuming is trivial, like 50W. But the wired connection is much much slower, only 1/4 of the wireless capacity. I have also tried the ARRIS SURFboard SBG6782-AC, which is supposed to be better. Again, good wireless but bad wired speed. However, it needs 200W power to function. In my opinion, the ARRIS series with modem and router in one are good wireless gateway but if you're using wired connection a lot, they're not a good choice. Try another brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to setup I purchased for wifi in my home so I would save money & I didn't have to pay time warner a monthly fee without getting anything for it. I'd recommend everyone do this and buy a router this one is a fair price and works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it two years so far..no drop in internet..works fine

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great balance of performance and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I purchased this for my father-in-law. He was experiencing extremely slowed speeds with his internet. Two Best Buy associates recommended this modem/router combo because it not only would provide increased speeds, it would not need to be replaced as soon as many of the other combos currently on the market. My wife set it up for her father and did so with relative ease and he instantly noticed an improvement in his internet speed. He's had it for about a month and has not had any issues. I was not crazy about the price (about $150), but it's better than having to buy a new one again in a couple years. It's not the best or fastest on the market, but for balance of price and performance, it's a decent deal. My wife and I will probably opt for one too, as we have to buy a new modem, like, yesterday.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Easy hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hook up and great speed. It is always reliable and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was very easy to set up and has had great range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    One of the faster routers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend this item easy to install it works so good

    I would recommend this to a friend
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