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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple set up. Easy to use. Clear instructions. Thumbs up.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good all in one cable modem. Small and convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well in our house of about 2,500 square feet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and adapt. Took less than 10 minutes to hook up and enjoy the benefits of this router.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really slow, I had to exchange it! I also wanted something with more extend range.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searched reviews, this had the most reviews. Good product but signal kept dropping

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The modems and router comp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work good it have good output and strong signal

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is so fast, I can get Netflix playing for my father-in-law before he begins cursing at the TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This was a complete Wi-Fi Modem Cable Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Wi-Fi Modem Cable Router was compact enough to sit on my desk right next to my computer and look so good so as to not distract from my decor. Unfortunately, I have plaster and lathe walls, so it was unable to penetrate the signal through to the other rooms I wanted to take my computer into. Other than that, a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Dual-Band Router with wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit performs well in the environment that it is in

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Easy to set up. Make sure you check network compatibility with you service provider before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to buy a modem instead of renting from the cable co. It was easy hook up and seems to work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it two bands & guest , easy to setup, even when i had a problem in my network Arris support are so good & friendly

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Better modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had owned a Netgear modem but I replaced with this one. So far have not had any problems with Arris

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet service, good speed and connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great wiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble with the router I had and decided to get new and better one. It works great have no problem with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    supplied my need to replace a cable tv modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    satifies my need and would recommend this modem if asked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router and WiFi combo I've owned yet! Very secure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice router modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Good coverage through out the house. Nice replacement for the rental modem from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    great modem combo router love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast reliable small but giant as efficacity,G Sebban

    I would recommend this to a friend
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