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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really simple to set up and I have had no problems using it or connecting my devices to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have it all together, not just a seperate router and modem. Saves on space and gives out a great signal.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Everything I needed for reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is everything I was needing and didn't break the bank. No problems getting connected through internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid dependable router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a middle of the line router to improve connection issues I had with my 4+ year old router, and this router has done the job. Since switching, this router has provided a solid internet connection even when new devices are discovered and while playing on MMOs, which was very important to me. I haven't noticed a difference between the normal connection and the 5G, but I haven't had any problems with dropped or slower connections using either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is much better than the modem I was leasing from TWC/Spectrum. It's also a router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I wouldn’t have to pay cox $10 a month..works great, easy to install/set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    EXCELLENT ROUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very useful Router, it stays connected all the time, nice range of wi-fi and with an easy installation guide

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of renting a modem for 11 dollars a month i bought this.. now i have 3x the download speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem combo is awesome. It sent my speed up 70mbps more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to install and works great. I used it to replace my comcast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually these modem/router units limit you but this one has allowed me to get all the speeds I am paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best one yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It beats paying a monthly fee for on with xfinity. It works very well. Very fast. I'm satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS - SURFboard AC1600 - just what we needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Router & Cable Modem was what was recommended by our Comcast provider. It was just what we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A power surge got my previous modem as well as some other electronics. When I was swapping out my digital cable boxes with Comcast, I asked for a recommended replacement modem and they suggested the Arris brand which I was previously unaware of. After a little price shopping I settled in on this model to take advantage of the faster throughput over my previous unit and the two year parts and labor warranty. So far so good and it has never dropped the signal.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My first WiFi modem thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had zero issues with this modem. You only need this and nothing else to use your wifi

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have several phones and tech devices on this router not slow very seldom drops connection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works great, no issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems whatsoever, very satisfied, setup was easy, works well with my internet provider

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really surprised at how fast it was to setup this device. The usual connections that you might expect, but the unit found itself, the internet and the required authorization info quickly. The fact that it comes with a randomly-generated network name and access info makes it quick. I only had to rename or reconfigure the internal networks to something we could remember, or adjust security settings based on our custom firewall services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Good with good performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working without problem. in addition, the range of WIFI is very far more than 10meter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to set up works great reception is good and the cost savings as compared to renting is priceless.

    I would recommend this to a friend
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