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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,984 reviews
  • Cons mentioned:
    Connection, Heat

    Rated 2 out of 5 stars

    router/modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy hook up, gets hot very fast. have to keep a fan on it or it shuts off.(lose internet all the time!) find something that stays connected and doesnt overheat!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy product to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to set up and is working great. Very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it home and it worked great haven't had a problem since I hooked it up

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an answer to all issues. This is a great buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works according to all descriptions. The Best Buy consultant recommended it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cableone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and need one item verses two. It runs my Internet at speed I need

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet is soooo Fast, We have service on all of our wireless items all the time

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    compact, works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compact size, works well for wifi connection with download speed 100Mbps

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With built in router it makes a cleaner setup! Very fast!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router Modem Combo Arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Router Modem combo because I had certain requirements for my Internet experience and my sales person spent a lot of time describing the different option and why that one would be best for my needs. I had a lot of faith in my salesperson Robert at Kingston NY Store Best Buy because he make it his business to be extremely tech savvy and knowledgeable for his customers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router was easy to set up, the connection has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the modem for our new apartment that has internet included work amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for our 3 Person Apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this a few weeks ago and it's been sufficient! I was worried it wouldn't run games smoothly (all three of us play online), but I'm happy to say it's been great so far. Not too pricy, not an eyesore, 8/10, would recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say that this router is one of the best It fast and accurate

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no issues and it’s fast and you can’t go wrong with this

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good enough for a playing online and watch live TV on the Internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call mediacom to recognize new router and after that was easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good purchase. I would recommend this device to friends

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. It is easy to install and looks really slick.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Priced right, easy, does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great combo product. Priced right and exactly what we needed.

    I would recommend this to a friend
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