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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,483 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem router combo is great. It was very easy to install and is extremely user friendly. There are no random disconnect problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking to replace a leased router/modem and this one was recommended by sales. Has not disappointed. Faster that the leased router/modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for my house. The WiFi was great for all my devices. It was easy to install and I’ve had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router better than going through cable company and renting one this offers great range and capabilities easy to install

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good combination - Modem - WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this higher power router - the WiFi is now strong enough to cover a reasonable first floor. The Modem is as previous version excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Good but short on range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and good performance if you are in range. had to get a wireless extender to reach all of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a reliable modem that is easy to set up the Arris SURFboard AC1900 is the one. Set up and activation was simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a cheap Verizon router when we got Comcast, and went for a high-end one. So far no real problems. Our wi-fi cuts out every once in a while, but not clear if that's the router's fault.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I switched to Time Warner Cable which is really weird because I've never liked them. But since they offered me 50 megabytes per second for $35 I couldn't give up the chance. So I walked into Best Buy and they recommended three different routers/modem provided by Motorola which would be compatible with Time Warner Cable. So I want with this choice and I give over 60 mb/s dowload for hardwired. I definitely would recommend this router/modem two anybody. Very easy to put together. Also very good hard wired and wirelessly great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Awesome router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to purchase this for a client. Installation was straightforward . Works awesome in their home. Have not received any

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to upgrade from my cable company modem.very pleased with the purchase. easy setup and works well running multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Love this modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is super easy to set up and fast...what more can you ask for? Plus, it pays for itself if you are using it to replace an Xfinity modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris AC1900

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and setup. Built in 4 port router and WiFi allowed me to remove two other equipment items, eliminating some clutter!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far is the best all in one I've owned. I was skeptical at first but after a few months of use, wireless is fantastic and I save money on modem fees from Time Warner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Decent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a modem for a new cable provider then this should work for you, but as a stand alone router it could be better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router for the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an area where I don't get cellular service and also internet speeds are ridicules. I have xfinity and rented a router for a long time now but still wasn't able to stream the videos or run the programs on the web that I needed. When I would call the provider they would just try to sell me the next expensive servic, after trying that and still getting the same result, my husband started researching which router would do the trick. We bought this a few months ago and love it. It actually works!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great combo router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched from century link to this router with Comcast internet. It's a world of diffence. Much faster and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Reliable cable modem / router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with speed and reliability. Web UI is not as full featured as I hoped but serviceable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Product & Pricing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combines top-notch quality to add speed to all of our wireless devices in our home! Nice price and great performance!

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new modem, and this one works just as it should! Speeds are OUTSTANDING, and the range is fantastic!

    I would recommend this to a friend
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