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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,483 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    I love this router/modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super lightning speeds!!! Signal strength is crazy son! No disconnections! Easy to set up!!! Matches the background of our house! My wife is always on Pinterest!

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Best router modem I've ever bought

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the smaller version of this and was impressed at the speed but after reading reviews online about how this modem router was even faster that went out to Best Buy and swapped it out. You can connect anything to it right away. The 5 gigahertz penetrates perfectly through walls no problem. I'm finally getting the speed that I'm paying for to Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Xfininity for Internet only and have Apple TV, smart tv, Netflix and amazon prime. Everything works great! If you have house basement, colonial or house over 1,500 sq/ft and want a strong signal in every room go with a modem only and buy the Orbi router With a satellite. We have only 10 meg internet service and with the Orbi we get max wifi bars on every device in every room including 200+ feet around the outside of the house with no speed loss. It's pricy however you can go with a slower internet speed because you don't lose any speed between the modem and router even at significant distances. Make sure to buy at least a 32 channel router (you want one for every device that's hooked up even if you are not using it) so each device has its own channel and will get max speed. If not the modem will split channels and speed to accommodate more devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Really fast and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very fast. Made everything in my house, including my Galaxy S5 phone much faster, pop up with speed. I can notice it easily. I was worried I over bought and didn't need 1900M, but I bet I will get five years out if it. AT least, and if you think about it that way, the long term costs seem reasonable. I replaced a N+ modem/router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Arris - SURFboard High-Speed Broadband Cable Modem and Wi-Fi Router,I registered my product from Comcast Xfinity, Activated and it was ready to go,It's faster than the Motorola SBG6580 cable modem router I bought two year,I pass it along to my mom,I have to say it's very fast no complaints at all,Wi-Fi is extremely fast that's the truth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy and fast to setup a home wifi network. Advertised as described with speed. The only downside is the light indicators are brightly displayed on the front and is noticable with all the lights turned off in the room but that's easy to cover up with some tape.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Took a few tries to get it right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is super easy and I didn't have to call because it's the same brand the cable company uses so it connected with their system with no issue. However, I will say that when I did the initial setup on the modem's quick start wizard it talked about the dual band thing and suggested linking them and giving them the same name so that my devices could search for it and then use whichever band worked best. But the first few days I was having lots of trouble with my connection. My computer would show that it was connected to the wi-fi but there would supposedly be no internet. And when I went back to my bedroom at night my tablet and phone would totally drop the wifi connection over and over. I restarted it a few times and did some googling trying to solve the mystery and remembered that step on the quick start. I went back into the settings and unlinked the two signal bands so one is 'drop it like it's hotpspot' and the other is 'drop it like it's hotspot-5' and then told all my gadgets to look for the -5 one and have not had a connectivity issue since. Woot! Now I'm a happy camper.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great performance with cable modem/wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surfboard is compatible with Comcast systems. It is easy to install and had up and running in about 15 minutes (including call to Comcast to enable the modem). Speed and range is great. It works well in my house which is a two story colonial.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and installed it for my parents after their router failed. Very easy to setup and appears to be so much faster then the outdated modem and router they had. Very impressed so far, no monthly rental fees from Comcast anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Lightning fast...great range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem router is lightning fast and has great range. I have the router downstairs and my iMac upstairs and it is connected wirelessly with no problems. I thought I was going to have to by a booster...no way with this beast of a router. It's pricy, but worth the money in the long-run. I didn't want to pay $10 per month forever to rent a xfinity Comcast router. This is the best router I've ever purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Arria Surfboard Modem/Router SBG6900-AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit because the modem and router that I was using had run the course. I looked around and found this unit and it did get good reviews so I decided to take a chance and make the purchase. It was installed and is up and running; I had Best Buy do the actual installation due to my time constraints. I have never had a modem/routes combination in the past so I will have to reserve judgement for a combined unit down the road. So far, all is working well and I'm happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my folks who were having issues with their old, inconsistent wifi router. This has great range for their home and was easy to install. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best Modem/Router For Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola SBG6900 is incredibly fast and reliable. I am an avid gamer and have absolutely no latency issues since purchasing. Far better than Netgear or Belkin.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect modem and WiFi device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device in order to facilitate multiple devices on WiFi at one time and speed up my streaming speed. This device has worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Modem/Router done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard AC1900 Dual-Band Router is best for personal modem/router customizations. The interface and customizations is standard setup. Wifi is a bit hit or miss depending on the amount of wifi traffic in and around your environment whereas manual channel change is necessary. Overall signal strength on both radios has been sufficient.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    The combined modem and router was easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combined modem and router was easy to install and start using. We seem to be getting good connectivity and fast speed in all rooms except our third floor, but that may be a limitation from our provider. We need to move the device up to the second floor to be able to reach better reach all three floors

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Range

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seemed like a great deal. Modem and wireless router at the same time. I had a very old one, and I could see that when connecting multiple devices it wasn't performing well. Many times I had to disconnect a couple to watch movies or sports. This one is a lot better (given that the old one was about 8 years old). It has a good range, my house is 1500sft, and the modem is on one side of the house, can pick up the signal all the way on the other side. Use to have a booster for the old one, not using that any more. Connecting my TV, a computer or two, and a couple of phones and it performs well. Watching Netflix and movies without a problem. The 2.4 band very reliable, the 5G not so much, I don't know why. My phone has disconnected a couple times from the 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been such an upgrade from the one we had, its range is better and the speed for all our devices and netflix is still fast

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wifi as it should be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the speed and power of this baby. It's everything you need to do basically anything you want.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great modem, highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ran home after my purchase and immediately hooked up the Modem. It was easy to set up. It was also is very good at performance. It does deliver based on your service and speeds. I haven't had any problems since purchase. It is a little big, but it is a cool white color as well. Good job motorola.

    I would recommend this to a friend
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