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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,483 reviews
  • Rated 5 out of 5 stars

    Great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received advice from employee on which router/modem to buy. It has been working perfectly. Glad i bought this one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works well for what I need and use it for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as easy as I thought and not as good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bn'ought to replace cable company modem/router and expected something much better than what I had but it isn't that much better. I had to call support and change settings as I was ghetting worse coverage for my streaming devices. After changes probably a little better than cable modem/router but not worth the $175 I paid

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely better than the piece of junk modem that you have to rent from comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable modem/wifi!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed so far about this modem/wifi. Although I have not used it for long, so far it's still working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Me and my kid both play online together and hes running WIFI and we do well, no issues with lagging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works!! The range is amazing compared to the "toster" provided by the cable company. Easy set. Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended purchase by my Cable company.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this product for several years now, and it works quite well and reliably. Handles wifi speed well, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well what can I say not bad to get started it took time Warner cable longer to set it up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop giving your cable company your money every month on a rental fee and get you own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy sales rep recommended this product based on my preferences and uses. A very knowledgeable guy.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to intermittently disconnect which is a pain

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome yo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yo this router is awesome af , get GOOD AF SERVICE WITH THIS ROUTER , y'all know why because it's awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    speeds up the network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item does what it is supposed to do. The set up directions could be clearer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product, easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for use with Xfinity for internet access. Was told this one would not work for Xfinity phone line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with the local Cable Provider.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had 6 choices that worked with the local Cable Provider and this seemed like the best for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for Triple Play with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router does not have phone jacks so cannot use with Xfinity Triple Play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s aight!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but just wish it had more range from upstairs to down.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Cable Modem with WiFi.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to purchase a state-of-the-art cable modem with built-in WiFi capability to replace my Comcast rented modem. (This is a recommended model). Set-up was easy. However have experienced several problems which required resetting the modem several times.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my freshman college student. It is working great.

    I would recommend this to a friend
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