Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,483 reviews
Rated 1 out of 5 stars
Horrible Purchase
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This router/modem is terrible quality and overpriced. I found a netgear modem/router for $25 less that literally worked twice as well. Despite all claims of fast speeds, the highest download speeds I got were 60 Mbps. With the new device I regularly get 118 mbps. I would not recommend to anyone.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
weak signal
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This reviewer received promo considerations or sweepstakes entry for writing a review.
weak; not strong; does not penetrate ; not better than old one
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Dissapointed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I boughted thinking it was the best to get high speed wrong
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Keeps resetting - Never had WIFI
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This reviewer received promo considerations or sweepstakes entry for writing a review.
not worth the money..never had WIFI Keeps resetting -
No, I would not recommend this to a friend
Rated 1 out of 5 stars
too complicated
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The salesman assured me that it easy to install even after I told him that my skills were limited. I paid a $100.00 to a tech specialist to come and set it up and it still does not function. I am back to using the Time-Warner unit so I have a $225.00 paper weight!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Horrible Router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I used this router for about a week. When it worked it was great but it would drop signals regularly and once they dropped most things connected to them would not reconnect. I took it back and bought the netgear nighthawk, great product.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Did not work for Xfinity
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This reviewer received promo considerations or sweepstakes entry for writing a review.
After attempting to install pre-existing account that used Xfinity, a tech had to be sent out and could not get this working either even though on the box, it states "compatible with Xfinity." Complete waste of miney
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Died after just 2 years
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Still wrapped in its original plastic, and its dead.. Had a guy from Spectrum test it and he told me its no good. Not even 2 years of light use.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Ooppsss
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This reviewer received promo considerations or sweepstakes entry for writing a review.
After several days of trying and numerous calls to my internet provider and the product help desk, it was determined the item was defective. I returned it and purchased a different brand. Now I am a happy camper.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
It doesn't work very well.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This item didn't work any where near as well as they stated it would. The return policy was also only 15 days which was not mentioned and tools us that long to evaluate it. We are now stuck with something we can't use.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Wi fi is terrible
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I made the switch from Century Link to Xfinity and I believe this Router is not doing his job, it takes to long to connect to my tablets via wiFi and suddenly we get disconnected, we never had issues like it before
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Terrible
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is terrible. Poor wi fi coverage. Can't even cover a 1700sq ft house. Drops my wi fi printer on a regular basis. Just not what I was told it was. Has not lived up to its expectations. Waste of money
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Very bad. Unit failed.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Had to get it replaced my the manufacture less then a month after buying it. It failed on me leaving me with no internet.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
horrible
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is nothing close to it advertise capabilities... Wifi service to my phone was horrible spotty and glitchy. Wi-Fi to a laptop was glitchy at more than 20 ft. I returned it
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Difficult to set up...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
And setting it up was the "easier" part. It's merely the same Xfinity modem router at a higher price with a promise that did not hold true. Returned.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
The product is dead
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It was dead after warranty expired. Signal is not very reliable as well
No, I would not recommend this to a friend
Rated 1 out of 5 stars
No extended range
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the model that said it had extended range for WiFi. This model has a small range than the lower model.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Has no telephone plugs
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Employee said would work for telephone and internet for Comcast! WRONG! IT IS JUST OVERPRICED ROUTER!
No, I would not recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Best gateway combo so far
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Fast and great coverage. Easy set up. No drop outs so far. Nothing else to say really. It does what it is advertised to do and does it well.
I would recommend this to a friend
Rated 5 out of 5 stars
Buy once buy right.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Save yourself the trouble of shopping/researching for a wireless router AND modem, especially since most people don't even need all that b.s.!! Just get this and be done...Just spend the extra money, sooooooo future proof. Definitley more than I need with Mediacom:...Well worth the $$$.