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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,483 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and router combo for the price this is a must buy

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Super Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product Easy to install and amazing wifi range

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast and reliable cable modem. It works great with Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to plug in and use. Works very well with our cable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent Modem-Router Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my old Cox cable modem after it ran out of gas and started dropping my 60 mbps packets left and right. today's families have so many Wi-Fi toys in their homes that just eat bandwidth in no time. Laptops, cellphones, Wi-Fi TV's, video streaming. appliances and it goes on and on. After chatting with Cox cable, they recommended this modem if I wanted to buy it so I did! got it and installed with very little trouble other than having to register it with Cox but a good thing came out of that because, they offered me the 100 mbps package for about the same cost that I was renting the old one! since I bought this modem, no more monthly fees but got a much better package! everyone is happy, plenty of bandwidth and no issues.....for now!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought many modem router combos and this is by far the best.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. More than satisfied with the speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy, fast, reliable!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up! Never have a problem with wifi signal, nor network!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WiFi throughout the whole house with no hiccups.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Excellent product and works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a cable wireless router that could produce a dual band signal for my Spectrum cable provider. I placed this in the basement and the signal it produced functions throughout the house. This is an excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great coverage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. No interference noted or lost signal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's poweful and gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as I dislike Xfinity Wi-Fi, this Arris - SURFboard High-Speed Broadband Cable Modem and Wi-Fi Router works better than any other I've tried so that I have the Wi-Fi strength I need to stream movies or TV. It works as it should. Should one channel become weak, the other one works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and accommodates the faster speeds that I needed

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to our own router instead of using TWC's due to fact that we had many problems with. Since we have brought this router have had no problems and we have picked up speed. You can connect to 2.4 or 5 MGH.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy and safe to install. fast speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better all you need in just one product. . Great performance

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Very Good Wireless Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dual-band router was a snap to setup. Called the cable company and was up and running in just a few minutes. It has worked flawlessly since that time. I would recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent product. Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked great. Didn't realize how much routers have changed in just 2 years. Really helped with coverage in house. We have a 2 story 3000sf house and it's helped with the farther reaching areas.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product no issues! Fixed my slow performance

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    blazing fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgrade my internet speed at home and didn't notice the speed change as much until I replaced my modem and router with this. works great. I have purchase 2 of these one for a family member.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to plug in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first router purchase. I was easy to install. I did have to buy an additional extender to reach all my areas that I wanted WIFI. This was overall a good price.

    I would recommend this to a friend
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