Customer Ratings & Reviews
- Model:
- C223NADH02RD
- SKU:
- 6302595
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the 11.6" Chromebook for its compact size, lightweight design, and user-friendly interface. Many reviewers mentioned how easy it is to use and set up, making it a great choice for those who are new to Chromebooks. The long battery life is also a major plus, allowing users to stay productive on the go.
This summary was generated by AI based on customer reviews.
Cannot rate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot rate, product ceased working and had to be returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nada,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Operation
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned it to Best Buy for a HP laptop. did not like the operation ofChromebook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2208008065-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Not good for school
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Chromebooks, but this laptop has seen better days. I don't know if the one I got is defective but it randomly shuts down on me, glitches as I'm doing school work, horrible multitasking and it is not durable. I've given it a chance but I need to get rid of this thing!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kelv19,
It's great to know that you love Chromebook.
Do understand your disappointment with the product and the inconvenience this may have caused you if the unit auto-shutdown. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, and school work, without compromising system stability and performance.
All ASUS products undergo intensive quality control testing and inspections, the auto-shutdown you are experiencing is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
In order to prevent auto-shutdown, if running with the battery only, please make sure the battery has an ample amount of charged life. Also, please do not run any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low. If these were performed to no avail, please try to do a Power wash under Settings. If this is not possible, please try to do a Power wash using the hotkeys, "Shift + Ctrl + Alt + R".
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work very good it freezes and I have to close it and go back in sometimes there’s no sound just Doesn’t work for me
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit freezing. Did you attempt to update the operating system? Did you also use Windows defender to check for any virus/malware? If you wish to collaborate on this issue to find a solution, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend it , battery died after a year you get what you pay for
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear FreddyP,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.
To verify if the battery is really dead, please try to disconnected the AC adapter and drain the battery completely, at least 24 hours. Once fully-drained, please reconnect the AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
stay in lane
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was great, but because Best Buy is getting into issues outside of a good product at a fair price this will be be the last item that I am buying from this store.
No, I would not recommend this to a friend- Pros mentioned:Light
chrome book works great !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this laptop works really fast . no bugs so far. no crashes . the design and color is nice . the notebook is light as a feather . not heavy at all. no bulky product . its very slim and easy to use .
I would recommend this to a friend
What experts are saying
