Customer Ratings & Reviews
- Model:
- C223NADH02RD
- SKU:
- 6302595
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize this 11.6" Chromebook as easy to use and appreciate its compact size and light weight, making it portable and convenient. Positive feedback highlights the keyboard quality, long battery life, and excellent value for the price. Many find it ideal for students or basic home use.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chrome book is not user friendly. Signing in is complicated when you go from one WiFi network to another. It does not recognize password and you have to change passwords constantly. There is only one plug for devices such as mouse and keyboards.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear HCJC,
I certainly understand your concern on how to use a Chromebook. It comes with a web or cloud base OS that is fast, secured and easy to use. Since it is a web base OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. The username and password will only be setup once and changing the password is not necessary. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage. Should you need further assistance, please email me at [email protected] and I will be more than glad to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Ease of use, Size, Speed
chrome book works great !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this laptop works really fast . no bugs so far. no crashes . the design and color is nice . the notebook is light as a feather . not heavy at all. no bulky product . its very slim and easy to use .
I would recommend this to a friend Asus Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two stars maybe over rating but I am trying to be fair on the product. But when your third grader said it’s to slow to do his home work, it’s slow and possibly only good as a web access point and emailing.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry to hear that your device system is slow and we apologize for the inconvenience the may have caused you. We understand your disappointment with the device performance. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please allow us to make your experience your device a better one. We are recommending to back up the device and complete a power wash on the device, please follow the steps provided: Open 'Settings' when you select the icon at the bottom right corner of the display > You will then scroll to the bottom of the window and select blue hyperlink 'Show advanced settings' > Again scroll to the bottom of the window and you will see the 'Powerwash' option please select "Powerwash". We truly appreciate your feedback. If you need any assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned it to Best Buy for a HP laptop. did not like the operation ofChromebook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2208008065-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work very good it freezes and I have to close it and go back in sometimes there’s no sound just Doesn’t work for me
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit freezing. Did you attempt to update the operating system? Did you also use Windows defender to check for any virus/malware? If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend it , battery died after a year you get what you pay for
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear FreddyP,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.
To verify if the battery is really dead, please try to disconnected the AC adapter and drain the battery completely, at least 24 hours. Once fully-drained, please reconnect the AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
stay in lane
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was great, but because Best Buy is getting into issues outside of a good product at a fair price this will be be the last item that I am buying from this store.
No, I would not recommend this to a friend