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Customer Ratings & Reviews

Your price for this item is $1,359.99
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Customer reviews

Rating 4.4 out of 5 stars with 81 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the fast performance, ample storage, and powerful capabilities of this gaming laptop. They particularly appreciate the 4K touch-screen display and the reasonable price point. However, some users have expressed concerns about the touchpad's functionality and the noise generated by the fans.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 81 reviews
  • Rated 5 out of 5 stars

    Good for music too

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to have this great device for music production. No gaming for me, but so many features make this a great computer for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus gaming laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop! We did have problems with the battery but sent it to be repaired and it was under warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A+++

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend to anyone! great price excellent value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop but it’s kinda slow to start it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had kept my asus and not went to HP but I didn’t. Don’t make same mistake

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for anything you can throw at it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for its impressive specs, and it has surpassed all of my expectations,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the mid level user. Screen provides fantastic image quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super machine! Quick shipping. Fast ! Nice look! User friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how compact this is. Screen performs well. Good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Bought as an open box so the deal was even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast well liked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer smaller screen like once got used to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent laptop with great features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is good for work and home with excellent features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this purchase and it is easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for what you get. Buy a yoga instead. More power and has a built in pen. However, Asus has amazing build quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst computer ever!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first computer I got was non-operational, couldn't load the program kept saying it was unauthentic. Had to return it. I got the same model again trying to give it another chance. Well big mistake! Within 32 days of usage I got a blue screen. Best Buy said because it was after 30 days I could not get a different model and it had to be sent out for repair and it would take about 2 weeks to come back. Meanwhile I dont have a computer to do my assignments on.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Sunny46,

      We appreciate you taking the time to share your ASUS product review. We’re really sorry for the issue you’re having with your ASUS Laptop. We understand your disappointment with the device and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. The unit will be sent into ASUS and our repair team will repair the device and have it send back to you as soon as possible. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.

      Thank you for choosing ASUS

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    a great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its main problem is that it is not clear how this new touchscreen works

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Peter,

      I'm sorry to hear that you are having issues getting started with ScreenPad 2.0. That is absolutely not the type of experience we want any of our customers to have. I have linked our official ScreenPad 2.0 FAQ below, which includes guides and videos that should be helpful. If you have any general or technical questions, please email me at [email protected] and include case #N200356893 for reference. I'd be happy to clarify how any features work that you may be having issues with.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support

      ScreenPad 2.0 FAQ: https://www.asus.com/support/FAQ/1040427/ Asus

  • Cons mentioned:
    Touchpad

    Rated 1 out of 5 stars

    Dont buy.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues from first 15 minutes of use returned. The screen touchpad is cool of it actually worked. It doesn't 90 percent of the time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    I Made The Right Choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, fast, quiet. with tons of storage, not to mention good looking. I will be using this for work and school, maybe a little bit of gaming. Haven't had a chance to mess around with the secound screen on the track pad yet, but i can't wait to try it out. I am a big time samsung guy, and I chose this over the Notebook 9 pro 15" and the HP Spectre, Sofar so good. I DEFINITLEY made the right choice. Hopefully I can follow this post with a review on youtube since their isn't any

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. Reliable and fast. ASUS products are always good.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Great computer, though the fans are loud.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a whole, the computer has done what I needed it to. It has handled the tasks and played the games that I have run. The screen pad is a great addition that is not very difficult to use. Allows me to run two windows at the same time. My only complaint is that the fans make a loud, high pitched noise when running either GPU or CPU above 30%. Unfortunately, that makes it rough when anyone else is in the room or I'm not using headphones. The laptop does heat up on higher use but not unreasonable.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Darkshado457,

      I'm happy to hear that your machine is running well and that you're satisfied with the ScreenPad! Regarding your fan noise concern, I will forward your feedback to the product team. We are always striving to make the highest quality products, and will look to make improvements in the future. Are you hearing this noise in tablet form, laptop form or both? Please reach out to me at [email protected] and include case #N191130386 in your email for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

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