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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 135 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers recognize the 15.6" Touch-Screen Laptop for its fast performance, comfortable usage, and affordable price. The touch screen capability is a well-received specialty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 135 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for college!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The battery lasts the entire day or two. I got this because of the memory storage since I do a lot of research and saving a lot of documents for college. I was able to use it well on my transfer to a university. My old ASUS laptop broke after using it for 9-10 years for school while I was getting ready for my uni. I recommend this to anyone who is going to college!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Nice Size. Data entry is a cinch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Size. Data entry is a cinch with the side number key. Keyboard layout is similar desktop version. Easy to navigate. Live video feed works well without glitching. The screen display become a touch screen that you can use like an iPad. Black lit keyboard is very handy. Hook up WiFi and wireless printer was a cinch. Overall, I am quiet pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and aesthetically attractive. Noted keyboard number/letters color can be challenging to see at times. Wish keyboard had a little more lighting and or number/letters were darker to make easier to see. Never purchased this brand before and have not had it very long, but so far really like. Speed ok, but I haven't tried any graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop!! Great for the price and touch screen!!

    I would recommend this to a friend
  • Cons mentioned:
    Wake-up time

    Rated 4 out of 5 stars

    Great PC for its cost

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect PC for someone who wants to use their PC for work that does not involve a large amount of RAM or visual memory. For someone who just needs MS Office and Internet, it is a perfect choice. The only down side is the time it takes to wake up; however, if you are patient, this is not an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop is really great!! I really have been enjoying this laptop. The internet is great. The touchscreen is amazing and you can make it a tablet just like that. It moves really fast, I havent had any problems with this laptop. It's great for a college student!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for the buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So little is known about this laptop when searching online, but the build, the 2 in 1 design, keyboard, and great performance for the price is very difficult to not recommend for anyone looking for a competent, yet pleasurable laptop experience.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    A pleasure to use; easy access, great touch screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have thoroughly enjoyed using ASUS products. This particular laptop is high speed with a sensitive touch screen. We readily recommend it to home use.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. I didn’t realize when I bought it, it turned into a tablet as well. The picture is amazing and it was easy to set up. I was thinking I would get an HP but am so happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    solid laptop with good battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Fast start up and solid performance. Battery last more than 7 hours. Nice touch screen. Cons: Back lit key board is difficult to see - the character does not come through clearly at an angle. You have to lean over the key board to see them.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something just basically to do Word documents on plus being able to play games or watch movies, etc. This is just perfect for what I want to do with it. No problems yet and glad I got this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A beautiful machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Asus products. My last Asus machine works beautifully, but I have been unsuccessful at locating a replacement charger, so I replaced it with this. It's lighter in weight and I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super functional for basic users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    12 gb of ram should be the minimum on laptops by law. Less than 12gb on computers makes the computers barely work correctly out of the box. This asus laptop is snappy and lag free for everything I need it for. Perfect home computer for school work and documents. I am not sure about the touch screen I have no use for it. This laptop will run some games if they're low specs. I don't expect to be able to play triple A super detail games on it as it's not a gaming laptop. I like the keyboard. The battery life seems to be really not great and I expected better because the last time I owned a laptop was in 2010 and it has about the same battery life if I remember right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Asus Laptop w/ Touchscreen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a cheaper alternative to a Surface Laptop 2 or 3 this might be for you. Asus did a great job with this laptop and the build quality is pretty well done.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Coronavirus Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great price and came super fast....needed this for our child’s new On-line studies that we’ve all entered into. Nice specs for the price and easy set-up. Just wish it had a little longer of a battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Please add it to laptops for sale again.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best fast computer I ever have. so good that i want to buy another one, but BESTBUY.com don't sell it any more.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great laptop tneedshathandles all our

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife use this more than me. She says it handles all her working from home needs. I use it to play my games. So far neither her nor I have any complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Frequent crashes

    Rated 2 out of 5 stars

    Somehow Defective

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not get a chance to write a review on this product right after I purchased it because I seldom use this. Now that I have been using it a lot, I realized that I purchased a somehow a defective product. Main problem: The battery cannot supply power. It shows that it is charging and actually it shows too that when it is already 100% charged but if you unplug the charger, the laptop would turn off! Like it has no battery at all. Then the second problem: It crashes a lot! The blue screen that says it has to turned off then gathers data to be send I don't know where. As if it is going to get fixed. I'll say in one hour of using it, it crashes like 2x! I don't know how to address this thing because of the coronavirus crisis, the stores are all closed. No link for this problem in their website. Maybe I'll just give them a call. Oh and one more thing, I think I now figured out why it was put on sale. The keyboard is barely visible in the morning. It has a backlight but it is only visible at night when it is turned on but in the morning you really have to stare at the keyboard to see the keys, especially to people who cannot type without looking at the keyboard, like me. I gave 2 stars because if those problems are fixed, it is a fair laptop for its sale price.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Jocelyn,

      I'm sorry to hear that you are experiencing battery and crashing issues with your laptop. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Based on your description of the battery issue, I recommend contacting Best Buy Customer Service for a warranty repair. If you have any general or technical questions, please email me at [email protected] and include case #N200379465 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Cons mentioned:
    Basic

    Rated 5 out of 5 stars

    Great chromebook for the price.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a typical chromebook with the most basic of features. It works great for our 7 year old, especially when school was remote.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop for college students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not terribly expensive and perfect for my needs, I’m a college student so I mostly use it for research, writing papers, and taking online exams.

    I would recommend this to a friend
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