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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 3.8 out of 5 stars with 5 reviews

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60%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Rated 5 out of 5 stars

    Great Mid-Range Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First day of having it and boy does it run quick. Coming from an older (7 years old specifically) Asus that still has Windows 7, this new one feels really good and responsive. Screen is excellent, especially running Netflix. Plenty of memory. This will serve well with finishing my Bachelors degree, while at the same time have the capability to enjoy games and movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First laptop ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing short of impressed and satisfied with this laptop, screen is huge and the back lit keyboard is super convenient

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Descent product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't feel as sturdy as other laptops I've owned but works ok.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already had to send back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really upset with this product. Had to send back to be repaired after only three months. My granddaughter was very upset. Customer service at best buy was very helpful in taking care of sending off product for me.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear DeeDee,


      Thank you for sharing your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the issues that you had experience with the device, we are terribly sorry that your device have to be send in for repairs only after three months of use. We understand your disappointment with the device and the inconvenience this may have caused. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are truly happy to hear that Best Buy provided the best support and made it easier for you to have the unit send in to us. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.


      Thank you for choosing ASUS

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer I recommend if you are looking for one

    I would recommend this to a friend
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