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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 839 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the positive impact of the touch screen, fast SSD, and strong performance of this 2-in-1 laptop. The ample storage and impressive graphics capabilities are also frequently praised, along with its relatively light weight and ease of use. However, some users mention concerns about the battery life and occasional issues with the speakers. A few also reported experiencing heat and hard drive problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 839 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great gamning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job I need it to. As well as the graphics enhance the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    First time owning this brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know much about this brand, but couldn't get a laptop with solid state drive, touch screen and most important, a 10 key pad. Works well, runs cool and satisfied so far. two surprises were that there is no light to indicate that the numlock is engaged and I thought the keyboard would light up, but does not. not deal breakers, but something to consider next time

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 4 out of 5 stars

    Powerful laptop in small form

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace my 4+ year old Asus gaming laptop, this laptop is really an incredible deal with the combination of the 2 hard drives, the SSD drive makes for 60 second restarts and less than a minute out of the bag to ready to use. It's also a pretty decent gamer although this was not it's specialty, I play BattleField 4 and it handles the duties without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast laptop with good memory and not too heavy. Good product for the price

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for AUTOCAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop with the intentions of using it primarily for school. It satisfied every need for my architectural classes and more. Everyone was suggesting gaming laptops to be sure my programs would run fine but I didn't want a huge bulky not pleasing to the eye laptop, that would be out of date quickly. This laptop has 4k and touchscreen.when other did not. WELL WORTH EVERY PENNY.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good laptop for graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do lots of graphics work... some files are in the 400MB range and this laptop handles it. Only glitch is that Outlook 2016 has a display issue when dragging and dropping into folders. Guessing this is a software issue??

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good for students who need to run larger programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased by the quick processor and the ability to handle larger programs.Great for gamer. Great for engineering students who need the speed for bigger programs to run. The only downfall of this computer is the screen doesn't really have a protection barrier as the glass just sits on top like most tablet type of computers making it more likely to crack easier,

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 4 out of 5 stars

    Best bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are.not.going to find a better laptop 2 in 1 with all of the bells and whistles. Bought this on a Black Friday deal that was to good to pass up at 1,099. The only issues are the mouse pad sensitivity which can be adjusted, and the constant fingerprints on the exterior. Would find a 2-in-1 with a 2TB as well as an 512 SSD, 16GB RAM, and an I7 Intel processor.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    So far, great for designing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very hesitant to buy a Microsoft product since I have been an Apple user the last few years. However, this PC has worked well for me. The touch screen feature is great for programs like Affinity Designer, but not for Photoshop. The reasons I got this one was because of the digital card, it has run well so far. I look forward to getting to know it better.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad Computer Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased first (yes, it gets ugly) on Christmas Eve. Charged for 3 hours (as instructed) and it wouldn't turn on. After call with tech support (who was helpful) determined the motherboard was bad and the computer needed to be exchanged. Replaced with same model. Charged, turned on, started loading and setting up. After getting it running, I noticed the color was off. Spent a couple hours on my own then took it to the Geek squad. They determined the display was off. Refunded money and now I'm getting an MSI. It seems like the flip top computers are having lots of problems and I wouldn't recommend one based on my conversations with the Geek Squad. Best Buy and Asus technical service were both good. Just a bad machine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Versatile, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous computer; I was not in the market to purchase one, and this make and model came highly recommended by the Best Buy staff. It was super easy to set up, the biometrics work great, and I love the touch screen and tablet features. It's lightweight and easy to stow in a backpack, the battery lasts a long time, and the keyboard is a good size so my hands don't cramp.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    super fast computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is super fast compared to other PCs and graphics are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads quickly! No issues with screen touch. Excellent picture! Easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Lightning Fast Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Asus laptop is faster than any other computer I've ever used. According to my techie friends, this was far over the top for my purposes as a small business owner. However for a few extra dollars a month, on the no interest for 12 months deal, this laptop should be cutting edge technology for at least a few years. I'm very happy with it after about a month of using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was purchasing a new computer almost exclusively for photo editing. I needed a lot of power and memory. This seems to fill the bill. Works fine in Adobe Photoshop and Lightroom. Images load quickly. Having USB3 on all ports a plus as I backup images to an external drive, be sure to get a powered port designed for a USB 3. The screen is bright and crisp. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to buy a different computer, but this one had more memory, and needed a computer immediately! It's super that it converts, especially when the person sitting in front of you brings their airplane seat all the way back! Computer is working just fine and I'm still setting it up outside the US. Would definitely buy this computer again over the name brand I came in to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amaze-balls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. I run an entire small business off this one computer and it NEVER lags. I run multiple different windows, stream video, do video conferencing and run multiple screens without difficulty. When I asked about it at the store, the guy said "oh, you mean the Big Daddy..." He wasn't kidding. If you're looking for a true desktop replacement, this is it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Photogrpahy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, sturdy, easy to use and set up. Great for photo editing.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast, powerful, amazing 4k screen. Best computer I've ever owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great first laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only purchased desktops in the past so we wanted to be sure we got a laptop that made the most sense for our needs without losing to much space. We feel this one has done that and have been impressed with other qualities along the way. It's been quick, great storage space and love that it's light weight and compact but not so small you can't see your work.

    I would recommend this to a friend
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