Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,239.99
Clearance
The regular price is $1,549.99

Customer reviews

Rating 4.2 out of 5 stars with 671 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 671 reviews
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    touchpad

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I have with this laptop is the touchpad. Sometimes it tends to become over-sensitive and under-sensitive and overshoot when moving the mouse pointer. Good display quality.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We git this for video editing. It has plenty of speed and spave to do what we need.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    This laptop is GREAT for my line of work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop that was FAST. And this one was a good buy @ Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great product. Numeric keypad is a little off center, creating some typos, but I’ll get used to it. Battery doesn’t last as long as I’d like, but other than that it’s a good product and performs well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Flawless performance

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for its price. Flawless performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving ASUS a second chance on this laptop. I feel my previous ASUS's lifetime of 3 years was disappointing for the price I paid. I like the lit keyboard feature and well as the pantone color calibration (I think that's what it's called) as I edit photos. I would wish that they had another USB port as I use one for my mouse, one for my Passport backup. I usually download GoPro files so that's why it would be nice to have another USB port. All in all it's a very nice laptop and hopefully it'll last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    best laptop i have ever owned

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far this is the best laptop I have ever owned. I was very expensive and that was on a sale price but it is very fast and i love the 4k. I don't think i will have to expand the memory anytime soon either.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Storage

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, great storage, and I can play steam games. Love that's I can flip it to tablet mode.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Overall laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. It is ultraportable, great battery life with Touch Screen which I love in 4k. The Dual fans that are very responsive. Dual fans are very responsive, I have already done some light to medium gaming and the fans keep the temperature pretty good. It has a great back lit keyboard and the keys are far enough apart with good depth, resistance, and size. Overall a great value laptop

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is so much faster than my old one and has many more functions. And the people at Geek Squad transferred all my programs/information from the old computer to this one, along with deleting everything from the old computer so I could pass it on to someone in need of a computer. Excellent computer! Excellent Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    sleek and functional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this laptop; we've only had for a month but it is great for browsing, word processing and gaming. The only reason it is not 5 stars is because we have not tested it against time yet.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Not a fan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping for a new laptop and narrowed it down to a few select models. This and the 15" MBP. I initially purchased this because it was significantly cheaper than the comparable MBP. But as they say, you get what you pay for. It was a lot slower than the laptop i was replacing (a 2014 MBP) and was loud with the fan always running. Long story short i returned it and stayed in the apple family with the MBP.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Ring,

      I do understand your disappointment with the product if you are experiencing slow system speed or performance and loud fan noise with the laptop. The slow speed is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromise by viruses or malware. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Pretty good, but not perfect.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is nicely designed, but twitchy. I had to disable the touch screen because it constantly popped up windows and started programs I didn't want. Windows 10 still has serious problems. I occasionally get windows displayed that are unresponsive and I have to reboot to get rid if them. Using Start10 eased some of the issues. I often have to double-click several times on an icon to get the program to start or to open the file. Modifying the mouse response doesn't seem to help. The lack of a built-in DVD is annoying. External drives require two USB ports. This machine only has two, so I can't use my mouse and DVD at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Fast

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast computer with very clear screen. Good for autocad

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    A really nice laptop.... So far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had this laptop for about a month, but so far it has been great. It was easy to setup and is very fast. The display is crisp and crystal clear. Time will tell if it holds up well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Packed

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw this was a deal too good to pass up. My old Lenovo 2/1 has lived a good life, but I need something with more power and space. Only thing I dislike is the odd shaped arrow keys.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Work from anywhere Computer Aided Design system

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system for my desktop away from home. I really like the precise 4K touch screen, the 2 in 1 versatility and the graphics capabilities. I'll use this as a stand alone display or with a another display for anywhere client presentations and working away from home. Everything was really easy to setup. Props to ASUS & Microsoft

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Best laptop I've every owned

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has lots of processor power (i7), plenty of RAM (16gb), lots of storage (2TB) and lastly it has a 256MB solid state drive. All of this adds up to fast startup and loading of application and excellent overall performance. I have owned several Asus PCs and I've always been happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Gaming

    Rated 5 out of 5 stars

    Awesome laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast laptop and amazing resolution great for gaming

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice setup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is awesome. 4k with awesome Screen quality, speed, keyboard with number pad are all great features to have in a laptop. I love the Metal Gray too. I would have preferred to have a 512GB but it wasn't available. In my opinion laptops should stop being made with 256GB across the board. The only other thing I am not liking is the hinge. It is a bit stiff and makes it difficult to open at times, requiring both hands. While this seems like being nit-picky, it sometimes is cumbersome as I walk around with the laptop to present things. Overall, great Laptop.

    I would recommend this to a friend