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Customer reviews

Rating 4.5 out of 5 stars with 432 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 432 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it...This is the best laptop I have ever purchased, great deal for 2 TB hd and 512 SSD... love the sound and great power for my 3d modeling. Great power in a discreet package.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good parts on the inside but bad design on outside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is pretty quick and has ample storage space for the price. It could use a bit more ram but again for the price it is acceptable. The problem is with the design of the display casing and hinges that attach it to the rest of the laptop. The laptop is touted as having an aluminum case but the display is wrapped in plastic on the front where it meets the hinges. After less than two weeks of normal use, just opening and closing the laptop, the pressure from the hinge pin on the plastic front separated the plastic front from the aluminum back along several inches of the seam on the bottom and side of the display casing. Unfortunately I was leaving town for a couple days at the time and thought I had 30 days to return to the store with it only to find out that it was actually 15 days which expired before I returned. Now I'm left with sending it to ASUS for repair and be without the laptop for several weeks while they fix it or live with the issue and gingerly open and close the thing while pinching the display case together when opening and closing it so the separated display casing doesn't get any worse. Even if I do have them fix it the problem is likely to return since they won't be redesigning it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Graphic designers dream.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop. I use it for my painting and logo designs.

    I would recommend this to a friend
  • Pros mentioned:
    4k screen, Touch screen

    Rated 5 out of 5 stars

    WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I have owned. I love the 4K colors and the sub-woofer was a great suprise I didnt even know what it was t first. Missed it in the discription and Bestbuy didnt tell me either so it was a nice add on. I did buy a screen protector due to being a touch screen. I have the model before this one but had to add my own SSD drive. Nice this one had it already. I bought this laptop for the purpose of the 4K I am into 4K at the moment with TV so I wanted to see my 4K movies on here when I am away from home. The few games I do play are nice on 4K too. I bought the Bamboo Ink pen just cause I can use it even though I have not had a reason yet. You will love this laptop...

    I would recommend this to a friend
  • Pros mentioned:
    4k screen
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great piece of hardware so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had watched this computer for some time ever since I first saw it at Best Buy, but my old Samsung was still working. I was already convinced that I wanted this machine, but I decided to wait for a model with an I-8 and quad core. I had also read many of the reviews which gave it a 4.5 out of 5. Well as luck would have it my old Samsung's battery started to get very weak. At the same time Best Buy took $400 off the price. I snapped one up right away. Now for performance. I have used the machine a little over two weeks now and have found nothing that does not work. I thought I had problems with the outboard sub-woofer, but it turned out to be me. It turns out it does not work if you have a plug in the hdmi port, duh. It is fast enough for me. I'm not a gamer. I just like equipment on the leading edge. The SSD is great, but it takes a little time to get used to having your programs on the "C" drive and data on the "D" drive. The 0.5 TB SSD and 2.0 TB regular hard drive combination is fantastic. The battery life could be better. I get a good solid 3.0 hours with it. I think the advertising says 6.0 hours. However, I'm running everything at full tilt. I'm sure I can get it better with a few adjustments. Not having an RJ45 input required me to get a converter. I chose the USB C port to connect to. It works great. The 4K screen is nice, but difference between 1080 and 4K is not that noticeable on a 15" screed. Finer detail. I hooked my 1080 monitor to it through the hdmi port and it worked great. Mouse worked fine, not like a few of the reviews I read. It does not run hot it is usually only slightly warm. Its nice to have an actual volume button. Keyboard backlight is great. The true test of this machine will be how it does with upgrades to the newest operating system when one comes out. That was a problem with my old Samsung. I upgraded to Windows 10 and everything went wrong. I had to roll it back to Windows 8.1. I called tech support three times on minor issues about using the machine. All my calls were answered promptly and accurately. This his a great machine so far with a lot of great features. I don't think you can go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great laptop price/performance wise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have this specific one model since 6 months ago, and decided to buy a new one for my son because: I has a great processor, with very good video graphics card and the SSD is very fast, but the 2 TB HD allows the main use for this laptop, create and edit videos (using the Core i7, the SSD, the Nvidia card) really fast and then when he is not longer using the video file, he just move it the the 2 TB HD and can bring it again very easily when required. The best recommendation that I can give is I purchased the very same model again after few months of using it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    One of the best till date

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good laptop with all the features and hardware packed with a very best price. The processor is good with nice ram and hardisk. Touch screen with foldable, no other brand had this features in this price range. I got it in a offer price and still the price have not come down and has a high configuration.

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Deal, Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first laptop was an ASUS and my last laptop was a Dell. Boy was I glad to get back to ASUS! I didn't fully realize what I was missing until I got this laptop. Specific Thoughts: -The power button is on the side where you can't see it- and it's right beside the volume buttons! I have accidentally hit the power button many times thinking it was the volume control. It would be nice to have labels on the top to see where the buttons & plugs are on the sides. - The screen resolution & speed are incredible. Note: the 4K screen does cause problems. Some programs are not made for such a big screen and may not scale properly (Way too small). - The 2.5TB harddrive is great for all my photos & videos. - The sound quality is OK with the speakers on the bottom (I rarely use the subwoofer but I do use a bluetooth speaker). - It would be nice if the battery life were longer. - Large screen with full keyboard. - I don't use the tablet mode much, but it is nice to have. - Have I mentioned that the laptop is fast? - So much more that I'm sure I missed... Summary: Minus a few small details, this laptop provides the speed & quality that I was looking for while not breaking the bank. I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    Super Fast, Great for Everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really high speed and easy to use. TB of space, and having the SSD also allows me to actually delete forever the folders that I no longer need, unlike the HD. It's great for movie and tv shows too, because it won't glitch like slower computers. This is more of a gaming computer, but makes everything else so much better (efficient).

    I would recommend this to a friend
  • Pros mentioned:
    Storage, Touch screen

    Rated 5 out of 5 stars

    Excellent and Flexible Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop! It has a 512GB solid-state drive to speed up most operations dramatically, and it has a 2TB hard drive for storage. The performance has been really fine so far. The hard drive is about average in speed, but has not gotten in the way of my work. And I love the extra storage for the many video and hi-def audio files I have. The screen is great as well and can smoothly display various resolutions. That has come in very handy, because some of my music programs do not yet support a 4K screen. The screen is bright with great contrast and color. I don't use the touch-screen feature much, nor do I expect to, but it seems to work just fine. My only problem so far is the touch pad. It seems to freeze at times, but I think it is a contact factor of some kind. My fingers do not get along well with all fingerprint readers, and I think this pad has a similar issue for me. The speakers are pretty good - probably very good for a laptop. It comes with an external woofer, which is an interesting approach and really helps music sound better. Not particularly cheap, but I have yet to see an equal or better setup for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far, this laptop has been fantastic. I use it for amateur editing of photos and family videos, some gaming, and general office use. The SSD is fairly quick. And the storage drive is large. I’ve had no problems. I recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    most excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent computer providing speed at startup and speed through the games I play. It can handle even front line games, though not at highest resolution. It has all the capability I require at a really good price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hard to find a deal like this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent around a week researching laptops and visited the Microsoft Store as well as the Apple store. This laptop wins out hands down as compared to the competition and the prices associated with said competitors. Dual core i7 processors, 4k display, dedicated memory card and 2 TB memory in addition to 526 GB solid state drive for right around $1k!!! And on top of all that, it's a 2 in 1 and as compared to every other 2 in1, this thing is a beast. Certainly in the gaming community you may hear people scoff at the GTX 950 graphics card as the latest and greatest games require 1050 and up. However, this isn't advertised as a gaming computer but it's nice to know that you can still play some pretty high level games on this thing. It's truly hard to find another laptop / 2 in 1 that compares for the price and I personally feel that was an excellent choice for the purpose of an all around laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Solid Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is solid and has served it's purpose for me in terms of running a resource heavy application I use to practice my programming as well as surf the web. The wireless is fast when used with an AC1000 router. Drawbacks are that it is heavy and the 4K screen does not jump out at you like other 4K screens I have seen on for example a Dell ( when I say jump out at you I mean it doesn't have that vibrant feel, it's kind of dull ). However, I the laptop for a good price and so far after 5 weeks no problems. Sound is good also with the Herman Speakers which is an advantage over most Dell's which do not have good speakers. Battery life is average ( 1.5 hours at best ) which I have come to expect from most laptops. I assume this will only get worse as time goes on.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great laptop not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this laptop except no DVD drive and shorter battery life. I got used to an Asus that could go 7 to 9 hours on battery. This one goes 3 to 5. I do not play games on it and I turn the brightness down. I love the flexibility. I have used it in some odd positions because of that. It starts in 10 seconds or so. Backlight has levels of brightness. Volume is ok. Keyboard is good. Love the space. It is big for a tablet but that mode is good such as in the kitchen on the counter in tent mode. I like touch screen on laptop more than I thought I would. Catch it on sale if you can. One of the best Windows laptops for the money. I looked for a long time and this was the best feature price combination I could find.

    I would recommend this to a friend
  • Pros mentioned:
    4k screen, Touch screen
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Does everything I need it to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 inch 4K screen, I7, 16g, 528SSD, 2T HD, graphics, touch screen convertible- this thing has everything I could need. Battery life is only 6-7 hours, but something had to give.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Best Laptop for the Money I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched several months for a laptop to replace my 5 year old ASUS, and am so very pleased with this computer. Even with poor ISP bandwidth and speeds my web access has been excellent; the screen has excellent definition and clarity; the startup speed is the best I have ever experienced, the keyboard is comfortable and responsive. I have only scratched the surface of what this computer is capable of; multi-tasking has been no problem. I am not a gamer, I wanted a working laptop with speed and reliability, and this has met the need perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Storage, Touch screen

    Rated 4 out of 5 stars

    Good value - running reliably.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one that was shipped to me would not complete the set up procedure. It gave a BOD and promised to restart, but it never did. Best Buy was very good about accepting the return and ordering a replacement which was sent very quickly overnight. The second one gave me some issues after completing set up - apparently computer was shipped with outdated version of WIN10. Eventually, it downloaded the update and everything is running fine. A lot of computer for the money- the 500GB HD is used for OS and Programs and the 2 TB SATA is more than enough. Bluetooth works fine as does HDMI output.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    Pleasantly surprised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time for me to upgrade from my 10 year old hp laptop. I was set on going with an Apple platform but was put off by the prices for the power of the laptop that I needed. I searched months for an alternative and this asus was the ticket. Lots of storage space with an additional ssd drive. It’s fast and easy to use. And it feels like a laptop in my hands. I’m not really concerned with the weight or how thin it could be. For me it is a great transition to a tablet/laptop and if I needed another I would buy the same thing today.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    It's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I chose this for it's SSD. We have both had Asus in the past and were more than satisfied with the quality for price. So it made sense to go with this one when we were looking for a touch screen and SSD. I use a crafting cutter with a large program as well as many graphic designing software's. It runs them like a breeze. I also use it for school and it's lightning fast. When I first opened it up, it was simple to add my apps I use and get it set up like I wanted. I'm very happy with mine.

    I would recommend this to a friend