Customer Ratings & Reviews
- Model:
- RT-AC5300
- SKU:
- 5008900
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers value the AC5300 Tri-Band AC Gigabit Router for its excellent range, strong signal, and ease of use, with many praising the quick and simple setup process and intuitive user interface. Positive feedback also highlights the router's performance and ability to handle multiple devices, particularly in gaming and streaming. However, some customers noted concerns about the router's size and price point. A few users also mentioned compatibility issues and occasional firmware-related problems.
This summary was generated by AI based on customer reviews.
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was reviewed as a top shelf router but what I got was DOA. Would not power on. Will stick with Linksys in the future.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be slowing down only after a couple of months of use
I would recommend this to a friendRouter drops WIFI all the time and then died!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this router for less than a month and after about a week it lost its WIFI connection. I removed power and re-plugged it in and all was fine. This happened several times forcing me to do a complete reset back to stock which required re-configuring again to operate. All was good then for no reason it went dead during a very important web meeting. I purchased this higher price router for reliability.....I was so wrong! Now Bestbuy says they will not refund the cost. Sincerely, Very Unhappy Customer (Bestbuy I do not want your 25 points for doing this review)
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear VeryUnhappyCustomer,
I'm sorry to hear that your router has an unstable Wi-Fi connection. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, I recommend updating the firmware from the link below. If that does not resolve your connection stability, we would be happy to repair the unit in warranty for you. If you have any general or technical questions, please email me at [email protected] and include case #N201034584 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Firmware: https://www.asus.com/us/Networking/RT-AC5300/HelpDesk_Download/
Not as good as review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weaker signal than my previous Asus AC1900 router, always drop internet connnection.
No, I would not recommend this to a friendits ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the range on this router is not that great...my netgear was better...
I would recommend this to a friendNot worth the mone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely unstable even on wired connections. When using the assigned priorities feature, the system does not provide a stable signal for browsing much less for streaming. I have a 400Ghz connection with the latest motorola docsis3. The modem by itself provides 415Ghz and the router gets them; however, for some reason does not perform to its specs. As far as coverage for the wifi, this one is also a hit and miss. I downloaded the latest updates, reset it; basically I've tried everything. My old linksys performs way better than this router. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection issue on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Stay Clear of Asus Routers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not have adequate customer support and their products are very flawed. I have a 5300, two Blue Caves and an AX 6000. The 5300 worked well for a few months and then started to regularly drop the 2.4 clients. One Blue Cave (to be set up as a node) didn't work from date one and have been trying to get Asus to fix it with no success to date. The second one works but is very weak. My latest purchase is the AX 6000 (to replace the 5300) didn't work upon set up, it keeps the original unsecured 2.4 and 5 open even after I sent up secure ones.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joel,
We are extremely sorry to hear that the devices are not working properly and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a hard reset on the router.
1. Turn router power off.
2. Press and hold the "WPS" button and turn the router on.
3. Power light is on (keep holding the WPS button).
4. Power light starts flashing for about 5 seconds.
5. Keep holding until the power light stops flashing and the router will automatically reboot.
Please ensure the router is running the latest firmware version. We truly appreciate your feedback. If you wish to discuss the issues your experiencing with your other devices, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Think Twice before Buying
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router is Good, but Not up to the Expectations. My Ethernet Port is NOT Working. I have been using it since JAN 2021.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the internet port is unable to work. This is absolutely not the kind of experience we want any of our customers to have. Have you updated the firmware? You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
High hopes, but failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful router with lots of features. Very customizable. Reasonable range but I expected more. After a month the 2.4 GHz radio started to drop randomly. Unreliable.
No, I would not recommend this to a friendGood product... WHEN WORKS!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really, really wanted this router to work. Highly configurable and good reach, lots of options that I liked.... HOWEVER the unit I received kept dropping one of the 5GHz channels within 24hr of work (the other worked at the same time). I did a lot of troubleshooting and eventually traded for another unit. Since I really like the product I decided to trade it for exactly the same model. Less than 24 hrs later - connection dropped. VERY DISAPPOINTED!
No, I would not recommend this to a friendASUS - AC5300 Tri-Band AC Gigabit Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB 3.0 support to bad compare at LInksys wrt-3200 acm router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not pleased with the USB 3.0 port. This is not the kind of experience we want any of our customers to have. Is it not working as expected? If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent $400 on this thinking it would be better than my $200 one, BUT ITS NOT!! I will be returning it for the cheaper version.
No, I would not recommend this to a friendLoses connectivity ALL the time.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m taking it back today and by the bad reviews I see my issue of losing connectivity isn’t isolated. The 2.4 and 5ghz both randomly drop connection and you’ll have to switch to the other band. If you reboot the router it comes back fine but you shouldn’t have to do that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with the 2.4 and 5ghz on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the link below to resolve these issues. Here: https://www.asus.com/support/FAQ/1030641/
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Mom
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not very good, had to keep resetting internet, returned this
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hrdwkgwoman,
Thank you for bringing this to our attention and I certainly understand your frustration. Please make sure you've installed the latest firmware for improved stability, for instruction on how to update your firmware please visit our ASUS support webpage*. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or email me at cl-adrian@asus.com. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Your case for reference is N2103052104.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*Firmware:
https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-WiFi-Routers/RT-AC5300/helpdesk_Download/
Won't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get into the administration menu. It arrived with a broken antenna. Severely disappointed. Tried the manual on disc and even installed the three utility applications, but doesn't help trouble shoot. only has a power light and no other lights. Had to hook my old Asus router back up. I guess their quality has gone down hill.
No, I would not recommend this to a friend2.4ghz band rendered inoperable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return two of these due to problems with the 2.4ghz band after a few updates. It was only letting a few devices connect on the band with obscene lag times and low speeds. Speeds were only 10-20% of what I was actually getting.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for taking the time out to post your review and also for being one of our valued customers. We would like to offer our deepest apologies for the trouble you had with your ASUS laptop. Please allow us to make your experience with ASUS a better one.Please follow the steps in the link provided to improve your device speed: https://www.asus.com/support/FAQ/1011431. If the issue persist please reset the device, Please follow the steps provided in the link to reset the device :https://www.asus.com/support/FAQ/1000925/. We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Twas ok. I took it back for something better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not what I expected and didn't perform as advertised. 2.4ghz range wouldn't even connect despite showing up. Multiple restart didn't fix. Took it back for a Netgear. Couldn't be Happier. This is not a gaming router like claimed
No, I would not recommend this to a friendWorst router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device crapped out three weeks after I set it up. Asus customer service is near nonexistent. Huge waste of money. Can’t figure out how to get a return/refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry the device stopped working and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. Can you provide us with detail information on the issue your experiencing?
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use this router as it shorted shortly after powering on. Outside of 90 day rerun window and asus makes the warranty repair process extremely difficult
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model, we truly appreciate it. We are terribly sorry to hear that your router failed shortly after powering on. Please allow us to make your experience with ASUS a better one. Technology does fail in time. We hate to disappoint your exceptional business with us and we definitely appreciate your consideration in allowing our service center to honor the right to resolve your issues. We want you to know that we do understand your concern over the issue with the router and we can assure you that we take the necessary time to apply the best servicing possible to ensure that you do not have continued issues.
We are truly sorry that has been your impression of the product, we hope this will not be a long term lasting impression as we are sure that you have chosen ASUS as a trusted brand for excellence.
For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box and was returned. 5G wifi band would not show up. This was my first Asus router and my last.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the 5Ghz frequency band didn't show up. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. We do hope that your impression will not be long everlasting. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support