Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $1,999.99

Customer reviews

Rating 4.2 out of 5 stars with 6 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Performance, Weight
    Cons mentioned:
    Battery life, Screen

    Rated 4 out of 5 stars

    Love The Computer / Fix The Battery!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this computer! So light weight you'd think it's just a basic laptop - for a kid. But underneath the hood is a powerful computer that is fast and does everything I need it to and then some. I still haven't been able to push it to its limit. That being said I do have some issues with the one I purchased, namely battery life. One of the reasons I purchased this particular model was the reported 20+ hours worth of battery life, but so far the best I've been able to get out of it is 11 hours, and that with battery saver on, display turned down, all un-needed apps closed - basically with nothing running but the computer itself. And when charging it gets uncomfortably hot. So I did contact ASUS and they gave me a return ticket under warranty, no muss, no fuss. Bad thing is I use this for business and I'll be without a computer until a replacement comes in as it's a special order at Best Buy. Also wish it had a full number pad and touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Ram, Speed

    Rated 5 out of 5 stars

    Great Laptop for the money!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this laptop has been an excellent choice for my son for college,,,, and with 32GB or RAM, and. 2TB SSD I think it will also possibly last him the full 4 years! It is blazing fast, and very responsive. Very pleased!!! I added a Targus USB-C dock to connect to his 21" LED monitors so he's got a great setup for his dorm.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen

    Rated 4 out of 5 stars

    Screen Quality

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my expriece after 1 year! I wish the screen was touch screen. The screen has a dull look to it unless the brightness is up. Once the battery runs low the laptops wifi disconnects and wont connect back to wifi unless you plug it back in. EVERYTHING ELSE IS GREAT!!! The size and feel of the laptop is great. It has like a wider feel to it instead of a tall feel like traditional laptops. The body is made of a nice matte blue material, its light weight and easy to cary/handle. The keyboard feels nice, The mouse pad is slightly to big. You cant hold this laptop in the air with one hand and control the mouse pad. the mouse pad will not work. because plastic bends and the long mouspad is part of that bend. The face deteaction worked great after updating the drive, the fingerprint scanner also worked great. I would stay away from upgrading to Windows 11 because its the tablet version of Windows. Windows 11 destroyed my love for this laptop. Luckly I picked up the 3 year service plan on it. I used the laptop for coding, which it worked great for. I thibk it would work for gaming but the screen is kinda dull. 4 Stars, This laptop should be 1400, not 2000. Little overpriced. I guess its for the 2 tb ssd....This is split into a 761 gb ssd drive and 1.11 TB ssd drive.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Performance, Speed

    Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best laptop I've ever owned. More than worth the money. Fast as they get, light, and (so far) no problems with performance.

    I would recommend this to a friend
  • Cons mentioned:
    Driver issue

    Rated 2 out of 5 stars

    Defective Audio

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective Audio -- first one returned due to same issue.. now 2 days after i get this 2K laptop the audio is crackled, staticy, garbled and worse than the 1st one. 2 other users gave the similar review. this is a defect in the laptop. Downloading new drivers doesnt work

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gina,

      We do understand your concern regarding the issue with audio and the inconvenience this may have caused.



      To resolve the sound problem, please verify if internet service is working properly and stable since poor internet connection, while streaming video/audio online, will definitely affect the audio quality. Also, please verify if the laptop is running with the most current Windows and audio driver update.



      Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Storage is one 2TB drive, not two 1TB drives but otherwise excellent!

    I would recommend this to a friend
  • Customer reviews from ASUS.com

    User rating, 4.9 out of 5 stars with 11 reviews on ASUS.com.

    See all ASUS.com reviews
Sponsored