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Customer reviews

Rating 2 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Cons mentioned:
    Charger issue, Laggy

    Rated 2 out of 5 stars

    Its fine for a while..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only a few months, the charger broke. The charger kept breaking until I gave up on the laptop itself and started working on getting a full setup for gaming. The laptop was laggy and randomly froze up on me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Maliyah,

      It's unfortunate to hear that the charger broke and you gave up on the notebook. This is not the kind of experience we want any of our customers to have. If you still have the unit in your position, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/us/support/FAQ/1012793/

      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

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