Customer Ratings & Reviews
- Model:
- GSRF VG279QMY
- SKU:
- 6460011
to a friend
Deffective
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight keeps turning on and off randomly. I wouldn't recommend this unless you are on a tight budget
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We sincerely apologize for the backlight issue you're facing with the monitor and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2204038536-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
- Cons mentioned:Power supply
Showed up with no power supply
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and it showed up without damage, which is often not the case for Best Buy refurb monitors, but it came with no power supply and Best Buy would not provide one so I had to return it. What a waste of time and fuel.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Armadilloman,
We're sorry to hear that you didn't receive a power supply with the monitor and we apologize for the inconvenience caused. This is not the quality of service we aim to provide and it's not the kind of experience we want our customers to have with our resellers. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the monitor, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2204038536-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Amazing deal
Amazing Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Is An Amazing Deal. For Such A Great Monitor This Is %100 Worth It.
I would recommend this to a friend