Customer Ratings & Reviews
- Model:
- PRIME Z690-A
- SKU:
- 6486294
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the PRIME Z690-A motherboard's price and performance, particularly its DDR5 support. However, some users note the lack of integrated Wi-Fi and Bluetooth, and a few experienced difficulties with BIOS updates and compatibility with certain CPUs. The board's ease of use and performance are highlighted as positive aspects. Potential buyers should be aware of these compatibility issues before purchasing.
This summary was generated by AI based on customer reviews.
Love the z690 ddr5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being able to use ddr5 ram with this motherboard is out of tbis world. I love it!!
I would recommend this to a friendGreat motherboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far so good worked with my sons 12th gen intel I9 and ddr 5 dominator ram
I would recommend this to a friendAsus all the way
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always use msi or asus for motherboard, always great quality products.
I would recommend this to a friendGood motherboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good motherboard been running it for some time now and no problems.
I would recommend this to a friend- Cons mentioned:Bios
Not good for use with 13th gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No usb bios update to use with intel 13th gen returning for asus rog z690-e
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear abreen,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. You can have the Motherboard sent in via RMA to have the Bios updated.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2212011199-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
motherboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the money works great have had no problems chip set works great
I would recommend this to a friend- Cons mentioned:Compatibility
Not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't use it. I read the instructions and did everything I could, but I couldn't start it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yuluoi,
We're sorry to hear about the issues you're having with getting this unit to start. Please allow us to make your experiece with ASUS a better one. We would recommed that you attempt the steps in the FAQ beow to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042632
NOT COMPATIBLE WITH DDR4 MEMORY, WRONG ADVERTISE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so dissapointed at Best Buy, I bought this to upgrade my setup with a new 12700k and it was written that it was compatible with DDR4 memory, what can I do now with it?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear about your experience with the misinformation. What you've experienced was not intentional and this was a random case. I will be letting the related department know about this concern to have this information amended. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Compatibility
AVOID! BESTBUY! BAD! Please Fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Mobo and come to find out it is not compatible with 13 gen right out of the box. You will have to take it to a PC store to update bios or buy/borrow a 12 gen cpu to update the bios to be able to use a 13th gen board. BESTBUY! PLEASE CLARIFY THIS IN THE DESCRIPTION! SO PEOPLE DON'T WASTE THEIR TIME AND MONEY. I blame you for letting this mobo come up as "compatible".
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas,
We are really sorry to hear that you ran into this CPU detection issue with needing to update your BIOS in order to use a 13th generation Intel chip. This motherboard is indeed compatible with Intel 13th generation of CPUs since BIOS version 2004. We sincerely apologize for the inconvenience this has caused you. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2111046408-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not for DDR4!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was mislead when i read the spec on this website! My DDR4 didnt fit in the slots after waiting for a week to get my hands on a motherboard smh now it makes me second guess whether other information is correct
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your DDR4 ram didn't work. Certainly, this model does not support DDR4 but DDR5. I will be letting the related department know about this concern to have this information updated. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
