ASUS PRIME Z690 A Socket LGA 1700 USB 3.2 Intel Motherboard Black PRIME Z690-A

Customer Ratings & Reviews

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Customers are saying

Customers express satisfaction with the PRIME Z690-A motherboard's price and performance, particularly its DDR5 support. However, some users note the lack of integrated Wi-Fi and Bluetooth, and a few experienced difficulties with BIOS updates and compatibility with certain CPUs. The board's ease of use and performance are highlighted as positive aspects. Potential buyers should be aware of these compatibility issues before purchasing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 3 Showing 41-50 of 50 reviews

Rated 5 out of 5 stars
Love the z690 ddr5
JamesP Posted 3 years ago
Being able to use ddr5 ram with this motherboard is out of tbis world. I love it!!
I would recommend this to a friend
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Rated 5 out of 5 stars
Great motherboard
Jerry Posted 4 years ago
Great product so far so good worked with my sons 12th gen intel I9 and ddr 5 dominator ram
I would recommend this to a friend
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Rated 5 out of 5 stars
Asus all the way
ShadowStorm Posted 3 years ago
Always use msi or asus for motherboard, always great quality products.
I would recommend this to a friend
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Rated 5 out of 5 stars
Good motherboard
Jbee Posted 3 years ago
This is a good motherboard been running it for some time now and no problems.
I would recommend this to a friend
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Rated 2 out of 5 stars
Not good for use with 13th gen
abreen Posted 3 years ago
No usb bios update to use with intel 13th gen returning for asus rog z690-e
No, I would not recommend this to a friend
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Brand response from ASUS Answers
Posted 3 years ago
Dear abreen,

We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. You can have the Motherboard sent in via RMA to have the Bios updated.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2212011199-0001) for us to better assist you.

Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
motherboard
Sheila Posted 4 years ago
for the money works great have had no problems chip set works great
I would recommend this to a friend
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Rated 1 out of 5 stars
Not working
yuluoi Posted 3 years ago
I can't use it. I read the instructions and did everything I could, but I couldn't start it.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from ASUS Answers
Posted 3 years ago
Dear Yuluoi,

We're sorry to hear about the issues you're having with getting this unit to start. Please allow us to make your experiece with ASUS a better one. We would recommed that you attempt the steps in the FAQ beow to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support

Troubleshooting: https://www.asus.com/support/FAQ/1042632
Rated 1 out of 5 stars
NOT COMPATIBLE WITH DDR4 MEMORY, WRONG ADVERTISE
WRONGINFO Posted 4 years ago
I am so dissapointed at Best Buy, I bought this to upgrade my setup with a new 12700k and it was written that it was compatible with DDR4 memory, what can I do now with it?
No, I would not recommend this to a friend
Unhelpful (20)
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Brand response from ASUS Answers
Posted 4 years ago
Dear Valued Customer,

I'm sorry to hear about your experience with the misinformation. What you've experienced was not intentional and this was a random case. I will be letting the related department know about this concern to have this information amended. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
AVOID! BESTBUY! BAD! Please Fix
Thomas Posted 2 years ago
I ordered this Mobo and come to find out it is not compatible with 13 gen right out of the box. You will have to take it to a PC store to update bios or buy/borrow a 12 gen cpu to update the bios to be able to use a 13th gen board. BESTBUY! PLEASE CLARIFY THIS IN THE DESCRIPTION! SO PEOPLE DON'T WASTE THEIR TIME AND MONEY. I blame you for letting this mobo come up as "compatible".
No, I would not recommend this to a friend
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Brand response from ASUS Answers
Posted 2 years ago
Dear Thomas,

We are really sorry to hear that you ran into this CPU detection issue with needing to update your BIOS in order to use a 13th generation Intel chip. This motherboard is indeed compatible with Intel 13th generation of CPUs since BIOS version 2004. We sincerely apologize for the inconvenience this has caused you. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2111046408-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Not for DDR4!!!
BoomMaker Posted 4 years ago
I was mislead when i read the spec on this website! My DDR4 didnt fit in the slots after waiting for a week to get my hands on a motherboard smh now it makes me second guess whether other information is correct
No, I would not recommend this to a friend
Unhelpful (44)
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Brand response from ASUS Answers
Posted 4 years ago
Dear Valued Customer,

It's unfortunate to hear that your DDR4 ram didn't work. Certainly, this model does not support DDR4 but DDR5. I will be letting the related department know about this concern to have this information updated. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Page 3 41-50 of 50 reviews

Customer Ratings & Reviews